{"id":1540,"date":"2021-06-28T08:21:01","date_gmt":"2021-06-28T12:21:01","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?page_id=1540"},"modified":"2023-11-22T12:21:33","modified_gmt":"2023-11-22T17:21:33","slug":"report-phishing","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/report-phishing\/","title":{"rendered":"Report Phishing"},"content":{"rendered":"

Report Phishing<\/span><\/h2>\n

The Report Phishing button is a Microsoft Outlook Add-in that makes it easy for users to report suspected phishing emails directly to Microsoft and the ITS Security team. The Report phishing button is available in the Outlook desktop app’s ribbon bar and Outlook on the web.<\/p>\n

\"Report \"\"<\/p>\n

How to use the button:<\/h3>\n
    \n
  1. Select the phishing email<\/li>\n
  2. Click the Report Phishing button<\/li>\n
  3. A pop-up will appear asking if you want to report the phishing email. Select\u00a0Report<\/strong>\u00a0or\u00a0Don\u2019t Report.<\/strong><\/li>\n<\/ol>\n

    Regardless of your selection, the email will be deleted from the inbox and moved to the Deleted Items folder.
    \nIf you report an email in error, you can retrieve the email from your Deleted Items folder.
    \nNote:<\/strong><\/em>\u00a0The button will appear in a different location in the Outlook desktop app versus Outlook on the web.<\/p>\n

    Phishing button \u2013 desktop application:<\/h4>\n

    The phishing button will appear in the main menu at the top right as shown below.<\/p>\n

    \n

    \"\"<\/p>\n

    Desktop view of the phishing button: Appears at top right in the main bar menu<\/p>\n<\/div>\n

    Phishing button \u2013 Outlook on the web (browser window):<\/h4>\n

    The phishing button will appear at the top right of an opened email as shown below.\u00a0 If you don\u2019t see it, click the \u201cMore actions\u201d menu (\u2026)<\/p>\n

    \n

    \"\"<\/p>\n

    Online view of the phishing button: shows at top right of an opened email or in the \u201cMore actions\u201d menu (\u2026)<\/p>\n<\/div>\n

    When to use the Report Phishing button<\/h3>\n

    Click the Report Phishing button anytime you believe you have received a phishing email or any potentially dangerous email. Any messages you report using the Report Phishing button will be automatically deleted from your Inbox<\/span> and moved to the Deleted Items folder<\/span>. The emails you report will also be forwarded\u202fto the ITS Security team<\/span> to help identify phishing campaigns and to Microsoft’s cloud-based detection engine to improve<\/span> filtering for others<\/span>.<\/span>\u00a0<\/span><\/p>\n

    Note:<\/em>\u00a0This button should only be used to mark emails with malicious intent. Other\u00a0<\/span>nuisance<\/span>\u00a0emails, such as spam or marketing emails, should be flagged using the \u201cJunk Email\u201d feature.<\/span><\/p>\n

    When in doubt, please contact the ITS Service Desk<\/a> for assistance.<\/p>\n

    Additional Information<\/h2>\n

    What is phishing:<\/h3>\n

    Emails, text messages or phone calls that attempt to trick the recipient into providing information or taking an action. Pause and think before responding or taking action. The attackers are after your passwords, financial info, identity, or money. The reason behind falling for these scams are urgency, desire to please, greed, curiosity, complacency, fear and that is why 1 out of 10 attempts is successful.<\/p>\n

    How to spot a phishing attack:<\/h3>\n

    Attackers might send emails, text messages, use phone calls, or post messages online in a phishing attack. They might include malware on the website or in an attachment, trying to take over your computer. They can also make fake websites that can ask you to log in, trying to steal your username and password. Hover over the link to see if it is the correct link. Only open attachments that you are expecting and check the file extension (Avoid EXE, COM and VBS).<\/p>\n

    Common warning signs for phishing:<\/h3>\n