{"id":206,"date":"2016-10-26T10:23:33","date_gmt":"2016-10-26T14:23:33","guid":{"rendered":"http:\/\/carleton.ca\/its\/help-centre\/?page_id=206"},"modified":"2025-02-20T13:43:23","modified_gmt":"2025-02-20T18:43:23","slug":"vpn-for-mac-osx","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/remote-access\/vpn-for-mac-osx\/","title":{"rendered":"VPN for MacOS"},"content":{"rendered":"<p><strong>Students requiring VPN access visit this information <a href=\"https:\/\/carleton.ca\/its\/help-centre\/student-requiring-vpn-access\/\" target=\"_blank\" rel=\"noopener noreferrer\">site<\/a>.<\/strong><\/p>\n<p>The Virtual Private Network (VPN) client software is required for access to Carleton University resources that are restricted to on-campus use. It provides a secure encrypted channel from your home to the campus and allows access to many campus resources.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Multifactor authentication (MFA)<\/strong><\/span> is required when using the Cisco AnyConnect Security Mobility Client.\u00a0<a href=\"https:\/\/i.carleton.ca\/msmfa\/vpn\/\" target=\"_blank\" rel=\"noopener noreferrer\">Read more<\/a>.<\/p>\n<p>By default <span style=\"text-decoration: underline;\">Students<\/span> <strong>do not<\/strong> get VPN access, any Student requiring VPN access will need to <a href=\"https:\/\/carleton.ca\/its\/help-centre\/student-requiring-vpn-access\/\" target=\"_blank\" rel=\"noopener noreferrer\">request access<\/a><\/p>\n<p style=\"padding: 10px; border: 2px solid red; font-size: x-large;\"><strong>Connection Server: <span style=\"text-decoration: underline;\">cuvpn.carleton.ca\/mfa<\/span><\/strong><\/p>\n<h2>Installing VPN for MacOS<\/h2>\n<ol>\n<li>Go to: <a href=\"https:\/\/cuvpn.carleton.ca\/mfa\" target=\"_blank\" rel=\"noopener\">https:\/\/cuvpn.carleton.ca\/mfa<\/a> and login with your <strong>MC1 Username and Password<\/strong>.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-446\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-1-Picture-e1684504295764.png\" alt=\"\" width=\"419\" height=\"190\" \/><\/li>\n<li>On the following page, click <strong>Continue<\/strong>.<strong><br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-447 \" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-Picture-e1684505227332.png\" alt=\"\" width=\"318\" height=\"239\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-Picture-e1684505227332.png 246w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-Picture-e1684505227332-160x120.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-Picture-e1684505227332-240x180.png 240w\" sizes=\"(max-width: 318px) 100vw, 318px\" \/><br \/>\n<\/strong><\/li>\n<li>Click on the <strong>Download for macOS<\/strong> button.<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1309\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MacVPN1-1-e1684505274322.png\" alt=\"\" width=\"316\" height=\"165\" \/><\/li>\n<li>Open the<strong> Cisco Secure Client <\/strong>file you just downloaded, and it will present the <strong>.dmg package<\/strong>:<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1608\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Screen-Shot-2021-09-14-at-1.29.30-PM-1-240x121.png\" alt=\"\" width=\"356\" height=\"179\" \/><\/li>\n<li>The <strong>Install Cisco Secure Client<\/strong> window will appear, click on <strong>Continue<\/strong> and <strong>accept the<\/strong><br \/>\n<strong>License agreement<\/strong>.<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1607\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Screen-Shot-2021-09-14-at-1.26.08-PM-240x171.png\" alt=\"\" width=\"321\" height=\"229\" \/><\/li>\n<li>In some circumstances depending on your computer system configuration, automatic installation may fail and you will be prompted to manually download installer package. Click <strong>AnyConnect VPN<\/strong>\u00a0to continue. Depending on your browser:\n<ul style=\"list-style-type: disc;\">\n<li>Google Chrome: open the downloaded<strong> .dmg <\/strong>file<\/li>\n<li>Microsoft Edge: click <strong>Run<\/strong> in the message bar at the bottom of the page<\/li>\n<li>Mozilla Firefox: select <strong>Save File<\/strong> in the pop-up window. Click on the blue <strong>Downloads arrow<\/strong> in the top bar of the browser, and click on the<strong> Downloaded File<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li>Follow the prompts to run the Cisco Secure Client setup.<\/li>\n<li>In many Mac computers, security settings will prompt you to approve the Cisco Anyconnect Extension.<\/li>\n<li><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1609\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/VPN-MAC_Attention-required-240x309.png\" alt=\"\" width=\"265\" height=\"341\" \/>Open the <strong>System Preferences<\/strong> &gt; <strong>Security and Privacy<\/strong> and following the usual processes, click the <strong>Allow<\/strong> button.<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1612\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/VPN-MAC_Security-screen-240x211.png\" alt=\"\" width=\"292\" height=\"257\" \/><\/li>\n<li>Returning to the install screens click through until you reach this message:<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-1616\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/VPN-MAC_Success-1-240x168.png\" alt=\"\" width=\"330\" height=\"231\" \/><\/li>\n<\/ol>\n<h2>Using the Cisco AnyConnect Security Mobility Client<\/h2>\n<p>Multifactor authentication (MFA) is required when using the Cisco AnyConnect Security Mobility Client. Instructions on using to use Cisco AnyConnect Security Mobility Client with MFA are found <a href=\"https:\/\/i.carleton.ca\/msmfa\/vpn\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<h2>Troubleshooting<\/h2>\n<p>If trying to reinstall the Cisco VPN software on a MAC and the computer is saying the software is already installed attempt the following fix:<\/p>\n<ul>\n<li>Click the Launchpad icon\u00a0<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/help.apple.com\/assets\/63D8162D4F5E9E311D0CFA28\/63D816334F5E9E311D0CFA30\/en_US\/a1f94c9ca0de21571b88a8bf9aef36b8.png\" alt=\"\" width=\"30\" height=\"30\" \/>\u00a0in the Dock, type Terminal in the search field, then click Terminal \u2026 or<\/li>\n<li>In the Finder\u00a0<span class=\"NoBreak\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/help.apple.com\/assets\/63D8162D4F5E9E311D0CFA28\/63D816334F5E9E311D0CFA30\/en_US\/058e4af8e726290f491044219d2eee73.png\" alt=\"\" width=\"30\" height=\"30\" \/>,\u00a0<\/span>open the \/Applications\/Utilities folder, then double-click Terminal.<\/li>\n<\/ul>\n<p>and enter this command:<\/p>\n<p><strong>sudo \/opt\/cisco\/anyconnect\/bin\/vpn_uninstall.sh<\/strong><\/p>\n<p>You will be prompted for the local computer password (not mc1 pw).\u00a0 Answer \u2018Yes\u2019 when prompted to remove all profiles and certificates.<\/p>\n<p>Please <a href=\"https:\/\/carleton.ca\/its\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact the ITS Service Desk<\/a> if you would like any assistance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Students requiring VPN access visit this information site. The Virtual Private Network (VPN) client software is required for access to Carleton University resources that are restricted to on-campus use. It provides a secure encrypted channel from your home to the campus and allows access to many campus resources. Multifactor authentication (MFA) is required when using [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":223,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>VPN for MacOS - Help Centre<\/title>\n<meta name=\"description\" content=\"Students requiring VPN access visit this information site. 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