{"id":241,"date":"2016-11-07T12:47:08","date_gmt":"2016-11-07T17:47:08","guid":{"rendered":"http:\/\/carleton.ca\/its\/help-centre\/?page_id=241"},"modified":"2022-05-04T14:37:57","modified_gmt":"2022-05-04T18:37:57","slug":"accounts-and-passwords-old","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/accounts-and-passwords-old\/","title":{"rendered":"Accounts and Passwords &#8211; OLD"},"content":{"rendered":"<p>All staff, faculty, and students are provided a MyCarletonOne (MC1) account which they must activate. \u00a0Once set up, they will use this one username and password to access various Carleton IT applications and services including campus computers, wireless networks, MyCarleton Portal, cuLearn, and more.<\/p>\n<h2 class=\"content-wrapper__heading\">MyCarletonOne<\/h2>\n<ul>\n<li><a href=\"http:\/\/carleton.ca\/its\/help-centre\/articles\/set-up-your-mycarletonone-account-for-the-first-time\/\">Set up your MyCarletonOne Account for the First Time<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/its\/help-centre\/reset-your-password\/\">Reset forgotten or expired MyCarletonOne Password<\/a><\/li>\n<li><a href=\"http:\/\/carleton.ca\/its\/help-centre\/articles\/rename-your-mycarletonone-account\/\">Rename your MyCarletonOne Account<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MIM-Security-Question-Instructions.pdf\">Create MyCarletonOne Security Questions<\/a><\/li>\n<\/ul>\n<div class=\"knowledge__topics\">\n<h2 class=\"content-wrapper__heading\">Account\u00a0FAQ<\/h2>\n<section class=\"content-wrapper content-wrapper--shortcode\">\n\t\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-multi-factor-authentication-mfa\" aria-expanded=\"false\" aria-controls=\"slideme-multi-factor-authentication-mfa\" class=\"slideme__heading slideme__trigger\">Multi Factor Authentication (MFA)<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-multi-factor-authentication-mfa\" aria-hidden=\"true\">\n\t\t\t<p>Students will automatically begin seeing prompts to <a href=\"https:\/\/carleton.ca\/its\/help-centre\/student-mfa-soft-enrolment\/\" target=\"_blank\" rel=\"noopener\">set up MFA<\/a> when they attempt to log into Carleton services using their MyCarletonOne password.<\/p>\n<p>Student information about\u00a0<a href=\"https:\/\/carleton.ca\/its\/help-centre\/students-how-to-use-mfa\/\" target=\"_blank\" rel=\"noopener\">Microsoft MFA<\/a>\u00a0and their MC1 account<\/p>\n<p>Staff MFA <a href=\"https:\/\/i.carleton.ca\/msmfa\/setting-up-ms-mfa\/\" target=\"_blank\" rel=\"noopener\">information<\/a><\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-when-is-my-brightspace-account-created\" aria-expanded=\"false\" aria-controls=\"slideme-when-is-my-brightspace-account-created\" class=\"slideme__heading slideme__trigger\">When is my Brightspace account created<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-when-is-my-brightspace-account-created\" aria-hidden=\"true\">\n\t\t\t<ul>\n<li>The student is active for the coming or next school term (registered in a course)<\/li>\n<\/ul>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-mc1-password-requirements\" aria-expanded=\"false\" aria-controls=\"slideme-mc1-password-requirements\" class=\"slideme__heading slideme__trigger\">MC1 Password Requirements<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-mc1-password-requirements\" aria-hidden=\"true\">\n\t\t\t<p>The MC1 password must meet these criteria:<\/p>\n<ul>\n<li>Password must be between 8 to 15 character(s) with\u00a0<strong><u>no spaces<\/u><\/strong>.<\/li>\n<li>Password must contain at least 1 lowercase\u00a0<strong>and\u00a0<\/strong>1 uppercase letter.<\/li>\n<li>Password must contain at least 1 numeric character.<\/li>\n<li>Password will\u00a0<span style=\"text-decoration: underline;\"><strong>only<\/strong><\/span> accept the following special character(s)\u00a0<strong>! . _<\/strong><\/li>\n<li>Password must not contain your username or display name.<\/li>\n<li>Password must not be one of your 5 previous passwords.<\/li>\n<li>Password cannot be changed for 1 day after the last password change.<\/li>\n<\/ul>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-my-mc1-password-works-for-some-but-not-all-services\" aria-expanded=\"false\" aria-controls=\"slideme-my-mc1-password-works-for-some-but-not-all-services\" class=\"slideme__heading slideme__trigger\">My MC1 Password works for some but not all Services<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-my-mc1-password-works-for-some-but-not-all-services\" aria-hidden=\"true\">\n\t\t\t<p>For example:\u00a0 <i>I can access by Carleton email and not my MediaSpace account.<\/i><\/p>\n<p>Alumni retain access to Carleton email and Carleton Central to manage key university services like transcripts, tax forms, and contact information. However, access to educational tools such as Brightspace, Zoom, and MediaSpace is tied to active course enrolment and instructional needs. These platforms are licensed for current students, faculty, and staff to support teaching and learning, and access is removed when a student graduates or is no longer registered in courses.<\/p>\n<p>If you believe you ought to have access to these systems, please submit a support request.<\/p>\n<ul>\n<li><a id=\"menurje2\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/carleton.ca\/brightspace\/\" href=\"https:\/\/carleton.ca\/brightspace\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Brightspace: Support site\">Brightspace: Support site<\/a><\/li>\n<li><a id=\"menurje5\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/carleton.ca\/zoom\/\" href=\"https:\/\/carleton.ca\/zoom\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Zoom: Support site\">Zoom: Support site<\/a><\/li>\n<li><a id=\"menurje8\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/carleton.ca\/kaltura\/publish-your-media\/\" href=\"https:\/\/carleton.ca\/kaltura\/publish-your-media\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link MediaSpace: support site\">MediaSpace: support site<\/a><\/li>\n<li><a id=\"menurjeb\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Link Submit a TLS Support request\">Submit a TLS Support request<\/a><\/li>\n<\/ul>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-email-at-carleton\" aria-expanded=\"false\" aria-controls=\"slideme-email-at-carleton\" class=\"slideme__heading slideme__trigger\">Email at Carleton<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-email-at-carleton\" aria-hidden=\"true\">\n\t\t\t<p>Email at Carleton University is powered by the Microsoft M365 for Education service, it features a 50 GB of storage inbox and access to the\u00a0<a href=\"https:\/\/carleton.ca\/its\/help-centre\/get-microsoft-office-for-students\/\" target=\"_blank\" rel=\"noopener noreferrer\">MS Office suite<\/a>.<\/p>\n<p>Information about accessing your Carleton email account is found <a href=\"https:\/\/carleton.ca\/its\/help-centre\/email\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-what-do-i-do-once-i-am-locked-out-how-long-does-it-last\" aria-expanded=\"false\" aria-controls=\"slideme-what-do-i-do-once-i-am-locked-out-how-long-does-it-last\" class=\"slideme__heading slideme__trigger\">What do I do once I am locked out? How long does it last?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-what-do-i-do-once-i-am-locked-out-how-long-does-it-last\" aria-hidden=\"true\">\n\t\t\t<p>Accounts can be locked out for up to 30 minutes. To have your account unlocked, log into <a href=\"https:\/\/myonepassword.carleton.ca\/\">myonepassword.carleton.ca<\/a> and select the option to &#8220;Unlock MyCarletonOne Account&#8221;. If you continue to have issues, please <a href=\"https:\/\/carleton.ca\/its\/contact\/\">contact the ITS Service desk<\/a>.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n<\/section>\n\n<h3>IMPORTANT NOTE: If you are having TROUBLE WITH YOUR ACCOUNT,\u00a0READ this:<\/h3>\n<p>Do not you use the\u00a0feedback mechanism below to ask for help. This is referring to the text &#8220;Was this page helpful? With the red Yes or No buttons. This is not a support form but a feedback mechanism for our web content. If you need help,\u00a0<a href=\"https:\/\/carleton.ca\/its\/contact\/\">contact the ITS Service Desk<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>All staff, faculty, and students are provided a MyCarletonOne (MC1) account which they must activate. \u00a0Once set up, they will use this one username and password to access various Carleton IT applications and services including campus computers, wireless networks, MyCarleton Portal, cuLearn, and more. MyCarletonOne Set up your MyCarletonOne Account for the First Time Reset [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accounts and Passwords - OLD - Help Centre<\/title>\n<meta name=\"description\" content=\"All staff, faculty, and students are provided a MyCarletonOne (MC1) account which they must activate. \u00a0Once set up, they will use this one username and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carleton.ca\/its\/help-centre\/accounts-and-passwords-old\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/accounts-and-passwords-old\/\",\"url\":\"https:\/\/carleton.ca\/its\/help-centre\/accounts-and-passwords-old\/\",\"name\":\"Accounts and Passwords - OLD - Help Centre\",\"isPartOf\":{\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/#website\"},\"datePublished\":\"2016-11-07T17:47:08+00:00\",\"dateModified\":\"2022-05-04T18:37:57+00:00\",\"description\":\"All staff, faculty, and students are provided a MyCarletonOne (MC1) account which they must activate. \u00a0Once set up, they will use this one username and\",\"breadcrumb\":{\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/accounts-and-passwords-old\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/carleton.ca\/its\/help-centre\/accounts-and-passwords-old\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/accounts-and-passwords-old\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/carleton.ca\/its\/help-centre\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Accounts and Passwords &#8211; 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