{"id":2579,"date":"2024-02-22T10:58:08","date_gmt":"2024-02-22T15:58:08","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?page_id=2579"},"modified":"2026-04-21T10:59:42","modified_gmt":"2026-04-21T14:59:42","slug":"accessing-a-shared-mailbox-to-new-outlook-365-windows","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/accessing-a-shared-mailbox-to-new-outlook-365-windows\/","title":{"rendered":"Accessing a Shared Mailbox in “New” Outlook 365 \u2013 Windows"},"content":{"rendered":"

These instructions explain how to add and use a departmental shared mailbox in the New Outlook 365 client on a Windows computer.<\/p>\n

\n

Before you can access a shared mailbox, permission must be granted by the ITS Service Desk<\/strong>. Once access is provided, the mailbox contents can be viewed and managed in Outlook.<\/p>\n

<\/p>\n

\n

Accessing a Shared Mailbox in New Outlook<\/h2>\n

To check whether a shared mailbox is already available to you:<\/p>\n

    \n
  1. Open New Outlook<\/strong>.<\/li>\n
  2. Right click your address and select Manage Account<\/strong>.<\/li>\n
  3. Open Shared with Me<\/strong> to see what mailboxes you have access to.
    \n\"\"<\/li>\n
  4. Expand the folder and look for the shared mailbox.<\/li>\n<\/ol>\n

    <\/p>\n

    If the shared mailbox is not listed<\/strong>:<\/p>\n

      \n
    1. Right\u2011click your account<\/strong>.<\/li>\n
    2. Select Add shared folder or mailbox<\/strong>.
      \n\"\"<\/li>\n
    3. Enter the email address of the shared mailbox you wish to add.
      \n\"\"<\/li>\n
    4. Select Continue<\/strong>.<\/li>\n<\/ol>\n

      The shared mailbox will appear in the left\u2011hand navigation pane once added.<\/p>\n

      Note:<\/strong> At this time, shared mailboxes cannot be added to Favorites<\/strong> in New Outlook.<\/p>\n

      <\/p><\/blockquote>\n

      <\/p>\n

      \n

      Enabling the \u201cFrom\u201d Field to Send Email from a Shared Mailbox<\/h2>\n

      To send email from the shared mailbox address, you must enable the From<\/strong> field:<\/p>\n

        \n
      1. Select New<\/strong> to compose a new email.<\/li>\n
      2. Once the message window opens, the menu bar will change.<\/li>\n
      3. Select the Options<\/strong> tab.<\/li>\n
      4. Under Show fields<\/strong>, select Show From<\/strong>.<\/li>\n<\/ol>\n

        \"\"<\/p>\n

        The From<\/strong> field will now appear at the top of the email message, allowing you to choose the shared mailbox as the sender.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        These instructions explain how to add and use a departmental shared mailbox in the New Outlook 365 client on a Windows computer. Before you can access a shared mailbox, permission must be granted by the ITS Service Desk. Once access is provided, the mailbox contents can be viewed and managed in Outlook. Accessing a Shared […]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"\nAccessing a Shared Mailbox in "New" Outlook 365 \u2013 Windows - Help Centre<\/title>\n<meta name=\"description\" content=\"These instructions explain how to add and use a departmental shared mailbox in the New Outlook 365 client on a Windows computer. 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