{"id":2626,"date":"2024-05-30T14:07:51","date_gmt":"2024-05-30T18:07:51","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?page_id=2626"},"modified":"2026-02-25T08:46:36","modified_gmt":"2026-02-25T13:46:36","slug":"student-mfa-soft-enrolment","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/student-mfa-soft-enrolment\/","title":{"rendered":"Student MFA Enrolment"},"content":{"rendered":"<p><a href=\"https:\/\/carleton.ca\/its\/help-centre\/ms-mfa\/\" target=\"_blank\" rel=\"noopener noreferrer\">Go back to the Microsoft MFA page at the ITS Help Centre<\/a><\/p>\n<p>Students should follow the steps below <strong>in the order provided<\/strong> to successfully set up Microsoft multi\u2011factor authentication (MFA).<\/p>\n<ul>\n<li>All steps must be completed in the sequence shown.<\/li>\n<\/ul>\n<ul>\n<li>Be sure to configure a <strong>backup authentication method<\/strong> to avoid being locked out of your account if your phone is lost, replaced, or unavailable.<\/li>\n<\/ul>\n<ul>\n<li>If accessibility needs prevent you from using any of the available authentication options, please contact the <a href=\"https:\/\/carleton.ca\/its\/contact\/\" target=\"_blank\" rel=\"noopener\">Service Desk<\/a>\u00a0for assistance.<\/li>\n<\/ul>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-new-students-soft-enrolment\" aria-expanded=\"false\" aria-controls=\"slideme-new-students-soft-enrolment\" class=\"slideme__heading slideme__trigger\">New Students: Soft Enrolment<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-new-students-soft-enrolment\" aria-hidden=\"true\"><p><\/p>\n<h2>\u00a0Soft Enrolment<\/h2>\n<p>Students will automatically begin seeing prompts to set up MFA when they attempt to log into Carleton services using their MyCarletonOne password. The prompts should match the screenshot below.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2773 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-wide-1.png\" alt=\"\" width=\"2876\" height=\"1532\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-wide-1.png 2876w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-wide-1-240x128.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-wide-1-400x213.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-wide-1-160x85.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-wide-1-768x409.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-wide-1-1536x818.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-wide-1-2048x1091.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-wide-1-360x192.png 360w\" sizes=\"(max-width: 2876px) 100vw, 2876px\" \/><\/p>\n<p><\/p>\n<p>During this phase, students will be given the choice of the following:<\/p>\n<ol>\n<li>Click <em>Next<\/em> and follow the prompts to exit the Self Enrolment Phase and enrol in MFA.<\/li>\n<li>Click\u00a0<em>Skip for now (14 days until this is required)\u00a0<\/em>to continue on in the Self Enrolment Phase and access to the service they were attempting to log into. <strong>Please note that this option will disappear 14 days after it is first clicked. This means the Self Enrolment Phase has ended,<\/strong> at which point students will be required to click <em>Next<\/em> and set up MFA before accessing Carleton services. Details about how to set up MFA are covered in the remainder of this page.<\/li>\n<\/ol>\n<p><strong>Note:<\/strong> If the Self Enrolment Phase has ended and a student urgently needs to log into a Carleton service, they can request an exception by contacting the <a href=\"https:\/\/carleton.ca\/its\/contact\/\">ITS Service Desk<\/a>. In this scenario, the student in question would be required to set up MFA at a later time.<\/p>\n<p><\/p>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-mfa-enforcement\" aria-expanded=\"false\" aria-controls=\"slideme-mfa-enforcement\" class=\"slideme__heading slideme__trigger\">MFA Enforcement<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-mfa-enforcement\" aria-hidden=\"true\"><p><\/p>\n<h2>\u00a0MFA Enforcement<\/h2>\n<p>Students who have exhausted the 14-day grace period will encounter a prompt that should match the screenshot below. This prompt signals that the grace period is now over and students will be prevented from logging into Carleton services until they have set up MFA.<\/p>\n<p><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-2775\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-4.png\" alt=\"\" width=\"2786\" height=\"1530\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-4.png 2786w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-4-240x132.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-4-400x220.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-4-160x88.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-4-768x422.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-4-1536x844.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-4-2048x1125.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/1-4-360x198.png 360w\" sizes=\"(max-width: 2786px) 100vw, 2786px\" \/><\/p>\n<p>To download and configure the Microsoft Authenticator, follow these steps:<\/p>\n<ol>\n<li>Click\u00a0<em>Next<\/em> to proceed to the screen below<br \/>\n<strong>**Note<\/strong>: If you already have the Microsoft Authenticator app installed you can proceed to step 2<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2632 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-1-1.png\" alt=\"\" width=\"2782\" height=\"1542\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-1-1.png 2782w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-1-1-240x133.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-1-1-400x222.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-1-1-160x89.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-1-1-768x426.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-1-1-1536x851.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-1-1-2048x1135.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-1-1-360x200.png 360w\" sizes=\"(max-width: 2782px) 100vw, 2782px\" \/><\/p>\n<ol start=\"2\">\n<li>Click <em><a href=\"https:\/\/www.microsoft.com\/en-ca\/security\/mobile-authenticator-app\" target=\"_blank\" rel=\"noopener\">Download now<\/a>. <\/em>You will be taken to a Microsoft page that directs you to the Microsoft Authenticator app within the Apple App Store or Google Play Store, depending on your device&#8217;s operating system. Download the app on your phone to proceed.<\/li>\n<li>Once you have downloaded the app, return to your browser window and click <em>Next<\/em> to proceed to the screen below.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2637 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-2.png\" alt=\"\" width=\"2770\" height=\"1540\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-2.png 2770w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-2-240x133.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-2-400x222.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-2-160x89.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-2-768x427.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-2-1536x854.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-2-2048x1139.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/2-2-360x200.png 360w\" sizes=\"(max-width: 2770px) 100vw, 2770px\" \/><\/p>\n<ol start=\"4\">\n<li>If prompted, allow notifications within the Microsoft Authenticator app, then click <em>+<\/em> to add an account.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3189 size-large\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-400x443.png\" alt=\"\" width=\"400\" height=\"443\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-360x399.png 360w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button.png 987w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<ol start=\"4\">\n<li>Select <em>Work or school<\/em>.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-2736\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-400x443.png\" alt=\"\" width=\"400\" height=\"443\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-360x399.png 360w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined.png 987w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p><\/p>\n<ol start=\"5\">\n<li>Select <em>Scan QR code<\/em> and a QR code scanner will activate on your phone<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-2738\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-400x443.png\" alt=\"\" width=\"400\" height=\"443\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-360x399.png 360w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined.png 987w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<ol start=\"6\">\n<li>On the screen below in your browser, click <em>Next<\/em> to reveal the QR code. <span style=\"text-decoration: underline;\"><span style=\"text-decoration: underline;\"><strong>Scan it using the app on your phone, not just your camera.<\/strong><\/span><\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2648 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9.png\" alt=\"\" width=\"2782\" height=\"1542\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9.png 2782w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-240x133.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-400x222.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-160x89.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-768x426.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1536x851.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-2048x1135.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-360x200.png 360w\" sizes=\"(max-width: 2782px) 100vw, 2782px\" \/><\/p>\n<ol start=\"7\">\n<li>Once you have scanned the QR code, your Cmail account will appear in the Microsoft Authenticator app on your phone.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-2742\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-400x443.png\" alt=\"\" width=\"400\" height=\"443\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-360x399.png 360w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined.png 987w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<ol start=\"8\">\n<li>On the page below in your browser, click <em>Next<\/em> to proceed.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2653 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1.png\" alt=\"\" width=\"2782\" height=\"1542\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1.png 2782w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1-240x133.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1-400x222.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1-160x89.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1-768x426.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1-1536x851.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1-2048x1135.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/9-1-360x200.png 360w\" sizes=\"(max-width: 2782px) 100vw, 2782px\" \/><\/p>\n<ol start=\"9\">\n<li>An authentication prompt will provide a number. Type this number into the prompt that appears in the Microsoft Authenticator app on your phone and select Yes.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2654 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10.png\" alt=\"\" width=\"2780\" height=\"1538\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10.png 2780w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-240x133.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-400x221.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-160x89.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-768x425.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1536x850.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-2048x1133.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-360x199.png 360w\" sizes=\"(max-width: 2780px) 100vw, 2780px\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-large wp-image-2740\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-400x443.png\" alt=\"\" width=\"400\" height=\"443\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-360x399.png 360w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1.png 987w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<ol start=\"10\">\n<li>The prompt will be approved. Click <em>Next.<\/em><\/li>\n<li>This will conclude the steps to set up Microsoft Authenticator and MFA. Click <em><strong>Done<\/strong>.<\/em><br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2658 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/13.png\" alt=\"\" width=\"2776\" height=\"1532\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/13.png 2776w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/13-240x132.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/13-400x221.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/13-160x88.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/13-768x424.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/13-1536x848.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/13-2048x1130.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/13-360x199.png 360w\" sizes=\"(max-width: 2776px) 100vw, 2776px\" \/><\/li>\n<\/ol>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-configure-a-backup-option\" aria-expanded=\"false\" aria-controls=\"slideme-configure-a-backup-option\" class=\"slideme__heading slideme__trigger\">Configure A Backup Option<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-configure-a-backup-option\" aria-hidden=\"true\"><p><\/p>\n<h2>Configure MFA Synced Passkeys as a MFA Option<\/h2>\n<p>A <strong>Microsoft MFA Passkey<\/strong> is a simple, password\u2011free way to sign in using something that\u2019s already built into your device \u2014 like Face ID, Touch ID, Windows Hello, or your phone\u2019s built\u2011in unlock method. Instead of typing a password or entering a code, you just <strong>use your face, fingerprint, or device PIN<\/strong> to confirm it\u2019s really you.<\/p>\n<p>A Private key is stored in a passkey provider\u2019s cloud and synced across devices that the user is signed into, examples:<\/p>\n<p>\u2022 Apple iCloud Keychain<br \/>\n\u2022 Google Password Manager<\/p>\n<p>Benefits are if you have replaced your phone, if you sign into the new phone with the same iCloud\/Google account that you setup your Passkey with, you would have access to the passkey and your M365 (Cmail\/OneDrive) accounts.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Configure a synced Passkey<\/strong><\/span><\/p>\n<ul>\n<li>The site to manage your sign in options is\u00a0<a href=\"https:\/\/aka.ms\/mysecurityinfo\" target=\"_blank\" rel=\"noopener\">aka.ms\/mysecurityinfo<\/a>. Sign in with your Cmail address and password.<\/li>\n<li>Click the \u201cAdd sign-in method\u201d .<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3191 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow.png\" alt=\"\" width=\"1868\" height=\"438\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow.png 1868w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-240x56.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-400x94.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-160x38.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-768x180.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-1536x360.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-360x84.png 360w\" sizes=\"(max-width: 1868px) 100vw, 1868px\" \/><\/p>\n<ul>\n<li>Choose the &#8216;<strong>Passkey<\/strong>&#8216; option from the window \u00a0&gt; <strong>Next <\/strong>&gt; <strong>Change<\/strong><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3478 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey2.png\" alt=\"\" width=\"1187\" height=\"464\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey2.png 1187w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey2-240x94.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey2-400x156.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey2-160x63.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey2-768x300.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey2-360x141.png 360w\" sizes=\"(max-width: 1187px) 100vw, 1187px\" \/><\/li>\n<li>Choose where to save your Passkey<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3479 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey3.png\" alt=\"\" width=\"1081\" height=\"502\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey3.png 1081w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey3-240x111.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey3-400x186.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey3-160x74.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey3-768x357.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey3-360x167.png 360w\" sizes=\"(max-width: 1081px) 100vw, 1081px\" \/><\/li>\n<li><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3480 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey4.png\" alt=\"\" width=\"990\" height=\"490\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey4.png 990w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey4-240x119.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey4-400x198.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey4-160x79.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey4-768x380.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey4-360x178.png 360w\" sizes=\"(max-width: 990px) 100vw, 990px\" \/><\/li>\n<li>User experience &#8211; Authentication\n<ul>\n<li>When signing into a M365 resource you can use the Passkey option to authenticate.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3481 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey5.png\" alt=\"\" width=\"1177\" height=\"500\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey5.png 1177w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey5-240x102.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey5-400x170.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey5-160x68.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey5-768x326.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey5-360x153.png 360w\" sizes=\"(max-width: 1177px) 100vw, 1177px\" \/><\/li>\n<\/ul>\n<\/li>\n<li><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3482 size-full\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey6.png\" alt=\"\" width=\"1041\" height=\"529\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey6.png 1041w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey6-240x122.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey6-400x203.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey6-160x81.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey6-768x390.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/MFA-Passkey6-360x183.png 360w\" sizes=\"(max-width: 1041px) 100vw, 1041px\" \/><\/li>\n<\/ul>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-managing-your-mfa-methods\" aria-expanded=\"false\" aria-controls=\"slideme-managing-your-mfa-methods\" class=\"slideme__heading slideme__trigger\">Managing your MFA Methods<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-managing-your-mfa-methods\" aria-hidden=\"true\"><p><\/p>\n<h2>Managing your MFA Methods<\/h2>\n<p>Signing into<strong> <a href=\"https:\/\/aka.ms\/mysecurityinfo\" target=\"_blank\" rel=\"noopener\">aka.ms\/mysecurityinfo<\/a><\/strong>\u00a0is where you manage your MFA sign\u2011in methods, including setting up the Microsoft Authenticator app and adding backup options to keep your account secure and accessible<\/p>\n<ul>\n<li>Visit <a href=\"https:\/\/aka.ms\/mysecurityinfo\" target=\"_blank\" rel=\"noopener\">aka.ms\/mysecurityinfo<\/a>. Sign in with your Cmail address and password.<\/li>\n<li>Click the &#8220;Add sign-in method&#8221; button and follow the on-screen instructions.<\/li>\n<\/ul>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-how-to-use-mfa-once-you-have-enrolled\" aria-expanded=\"false\" aria-controls=\"slideme-how-to-use-mfa-once-you-have-enrolled\" class=\"slideme__heading slideme__trigger\">How to Use MFA Once You Have Enrolled<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-how-to-use-mfa-once-you-have-enrolled\" aria-hidden=\"true\"><p><\/p>\n<h2>How to Use MFA Once You Have Enrolled<\/h2>\n<p>For information on how to use MFA once you have enrolled, <a href=\"https:\/\/carleton.ca\/its\/help-centre\/students-how-to-use-mfa\/\" target=\"_blank\" rel=\"noopener noreferrer\">view our documentation page<\/a>.<\/p>\n<p><strong>Note:<\/strong> Other authenticator services are useable, but not supported.<\/p>\n<p><\/p><\/dd><dl><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Go back to the Microsoft MFA page at the ITS Help Centre Students should follow the steps below in the order provided to successfully set up Microsoft multi\u2011factor authentication (MFA). All steps must be completed in the sequence shown. Be sure to configure a backup authentication method to avoid being locked out of your account [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Student MFA Enrolment - Help Centre<\/title>\n<meta name=\"description\" content=\"Go back to the Microsoft MFA page at the ITS Help Centre Students should follow the steps below in the order provided to successfully set up Microsoft\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carleton.ca\/its\/help-centre\/student-mfa-soft-enrolment\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/carleton.ca\/its\/help-centre\/student-mfa-soft-enrolment\/\",\"url\":\"https:\/\/carleton.ca\/its\/help-centre\/student-mfa-soft-enrolment\/\",\"name\":\"Student MFA Enrolment - 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