{"id":3158,"date":"2025-02-21T12:20:40","date_gmt":"2025-02-21T17:20:40","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?page_id=3158"},"modified":"2025-09-19T12:51:27","modified_gmt":"2025-09-19T16:51:27","slug":"staff-email-faq","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/staff-email-faq\/","title":{"rendered":"Staff Email FAQ"},"content":{"rendered":"<p>A list of frequently asked questions regarding your Staff email.<\/p>\n<p><\/p>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-junk-email\" aria-expanded=\"false\" aria-controls=\"slideme-junk-email\" class=\"slideme__heading slideme__trigger\">Junk Email<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-junk-email\" aria-hidden=\"true\"><p><\/p>\n<p id=\"ID0EDJ\"><strong>To mark an email message as &#8220;Not Junk&#8221;\u00a0<\/strong><\/p>\n<p>Sign into Outlook.Office.com with your Carleton Email account<\/p>\n<ol type=\"1\">\n<li>Open your\u00a0<strong>Junk Email<\/strong>\u00a0folder and select the messages you want to keep.<\/li>\n<li>From the top toolbar, select\u00a0<b class=\"ocpUI\">Report\u00a0 \u00a0<img decoding=\"async\" loading=\"lazy\" class=\" wp-image-3159 alignnone\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/NotJunk.png\" alt=\"\" width=\"29\" height=\"42\" \/> \u00a0<\/b>&gt;\u00a0<b class=\"ocpUI\">Not junk<\/b> .<\/li>\n<\/ol>\n<p><strong>If you&#8217;ve blocked someone by mistake<\/strong><\/p>\n<ol type=\"1\">\n<li>Sign into Outlook.Office.com with your Carleton Email account<\/li>\n<li>Select <b class=\"ocpUI\">Settings <\/b>icon top right <img decoding=\"async\" src=\"https:\/\/support.content.office.net\/en-us\/media\/2a30c921-c336-4ee0-b273-5f130abd5b38.png\" alt=\"Settings button\" \/>\u00a0 &gt; select the <strong>Mail<\/strong> menu &gt; Junk email &gt; under the <strong>Senders<\/strong> heading &gt; Blocked senders and domains &gt; select the <picture><img decoding=\"async\" class=\"fluentImage\" src=\"https:\/\/cxcs.microsoft.net\/static\/public\/other-m365\/neutral\/544b13e9-3812-45ee-8461-ef713863ebb3\/81eb9d786908d08a34a18d9f260dd7ac2810e139.jpg\" alt=\"Remove\" width=\"14\" \/><\/picture>\u00a0next to their name<\/li>\n<\/ol>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-request-access-a-shared-mailbox\" aria-expanded=\"false\" aria-controls=\"slideme-request-access-a-shared-mailbox\" class=\"slideme__heading slideme__trigger\">Request\/Access a Shared Mailbox<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-request-access-a-shared-mailbox\" aria-hidden=\"true\"><p><\/p>\n<ul>\n<li>If you require an Email address for your department, team or event, Staff and Faculty can request a new Email address using the\u00a0<a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/5\/create\/685\" target=\"_blank\" rel=\"noopener\">Customer Portal<\/a><\/li>\n<li>Once access has been granted by the ITS Service Desk, how to access a shared mailbox is found <a href=\"https:\/\/carleton.ca\/its\/help-centre\/add-a-shared-mailbox\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/li>\n<\/ul>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-allow-someone-to-manage-your-email-calendar\" aria-expanded=\"false\" aria-controls=\"slideme-allow-someone-to-manage-your-email-calendar\" class=\"slideme__heading slideme__trigger\">Allow someone to manage your Email &amp; Calendar<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-allow-someone-to-manage-your-email-calendar\" aria-hidden=\"true\"><p><\/p>\n<p>Need some else to access your inbox?\u00a0 <a href=\"https:\/\/carleton.ca\/its\/help-centre\/manage-email-calendar-access\/\" target=\"_blank\" rel=\"noopener\">Manage access<\/a> to your mailbox\/calendar without needing to contact ITS<\/p>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-email-forwarding-and-rules\" aria-expanded=\"false\" aria-controls=\"slideme-email-forwarding-and-rules\" class=\"slideme__heading slideme__trigger\">Email Forwarding and Rules<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-email-forwarding-and-rules\" aria-hidden=\"true\"><p><\/p>\n<p><a href=\"https:\/\/carleton.ca\/its\/help-centre\/email-forwarding-rules\/\" target=\"_blank\" rel=\"noopener\">Setup and manage<\/a> email forwarding and rules<\/p>\n<p><\/p><\/dd><dl><\/div>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A list of frequently asked questions regarding your Staff email.<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Staff Email FAQ - Help Centre<\/title>\n<meta name=\"description\" content=\"A list of frequently asked questions regarding your Staff email.  &nbsp; 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