{"id":3186,"date":"2025-03-24T14:43:13","date_gmt":"2025-03-24T18:43:13","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?page_id=3186"},"modified":"2025-03-27T13:49:44","modified_gmt":"2025-03-27T17:49:44","slug":"setting-up-microsoft-mfa-for-alumni-and-retired-faculty","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/setting-up-microsoft-mfa-for-alumni-and-retired-faculty\/","title":{"rendered":"Setting up Microsoft MFA for Alumni and Retired Faculty"},"content":{"rendered":"<p>Alumni and retired faculty members can set up Microsoft MFA on their devices by following the guide below.<\/p>\n<p><strong>Before you Begin<\/strong><\/p>\n<ul>\n<li>Read all steps before starting.<\/li>\n<li>Follow the steps in order.<\/li>\n<li>Contact the <a href=\"https:\/\/carleton.ca\/its\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">Service Desk<\/a> if you have accessibility issues.<\/li>\n<\/ul>\n<h2>Configure Microsoft Authenticator App<\/h2>\n<ol>\n<li><a href=\"https:\/\/aka.ms\/mysecurityinfo\" target=\"_blank\" rel=\"noopener\">Log in to your Microsoft profile at this link<\/a> using your MyCarletonOne account.<\/li>\n<li>Click Add Sign-in Method.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3191\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow.png\" alt=\"\" width=\"1868\" height=\"438\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow.png 1868w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-240x56.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-400x94.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-160x38.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-768x180.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-1536x360.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Step-2-e1683746209479-arrow-360x84.png 360w\" sizes=\"(max-width: 1868px) 100vw, 1868px\" \/><\/p>\n<ol start=\"3\">\n<li>Select Authenticator App, then click Add<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-auth-methods-arrowpng.png\" alt=\"\" width=\"950\" height=\"976\" class=\"aligncenter size-full wp-image-3219\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-auth-methods-arrowpng.png 950w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-auth-methods-arrowpng-240x247.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-auth-methods-arrowpng-400x411.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-auth-methods-arrowpng-160x164.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-auth-methods-arrowpng-768x789.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-auth-methods-arrowpng-360x370.png 360w\" sizes=\"(max-width: 950px) 100vw, 950px\" \/><\/p>\n<ol start=\"4\">\n<li>Click Download Now. You will be taken to a Microsoft page that directs you to the Microsoft Authenticator app within the Apple App Store or Google Play Store, depending on your device\u2019s operating system. Download the app on your phone to proceed.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3194\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-now-prompt.png\" alt=\"\" width=\"1428\" height=\"526\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-now-prompt.png 1428w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-now-prompt-240x88.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-now-prompt-400x147.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-now-prompt-160x59.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-now-prompt-768x283.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-now-prompt-360x133.png 360w\" sizes=\"(max-width: 1428px) 100vw, 1428px\" \/><\/p>\n<ol start=\"5\">\n<li>Open the newly downloaded Microsoft Authenticator app on your device.<\/li>\n<li>Once you have opened the app, return to your browser window and click <em>Next<\/em>.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3196\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-next-prompt.png\" alt=\"\" width=\"1428\" height=\"526\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-next-prompt.png 1428w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-next-prompt-240x88.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-next-prompt-400x147.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-next-prompt-160x59.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-next-prompt-768x283.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-download-next-prompt-360x133.png 360w\" sizes=\"(max-width: 1428px) 100vw, 1428px\" \/><\/p>\n<ol start=\"7\">\n<li>You will see the screen below. Return to your mobile device.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-no-arrow-1.png\" alt=\"\" width=\"1434\" height=\"502\" class=\"aligncenter size-full wp-image-3221\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-no-arrow-1.png 1434w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-no-arrow-1-240x84.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-no-arrow-1-400x140.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-no-arrow-1-160x56.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-no-arrow-1-768x269.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-no-arrow-1-360x126.png 360w\" sizes=\"(max-width: 1434px) 100vw, 1434px\" \/><\/p>\n<ol start=\"8\">\n<li>On your mobile device, If prompted, allow notifications within the Microsoft Authenticator app, then click + to add an account.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3197\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-1.png\" alt=\"\" width=\"987\" height=\"1093\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-1.png 987w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-1-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-1-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-1-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-1-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-Plus-button-1-360x399.png 360w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/p>\n<ol start=\"9\">\n<li>Select Work or school account.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3198\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-arrows.png\" alt=\"\" width=\"987\" height=\"1093\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-arrows.png 987w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-arrows-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-arrows-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-arrows-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-arrows-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Add-Account-iOS-Android-Combined-arrows-360x399.png 360w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/p>\n<ol start=\"10\">\n<li>Select Scan QR code, and a QR code scanner will activate on your phone.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3199\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-1.png\" alt=\"\" width=\"987\" height=\"1093\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-1.png 987w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-1-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-1-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-1-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-1-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/QR-Code-Combined-1-360x399.png 360w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/p>\n<ol start=\"11\">\n<li>On the screen below in your browser, click Next to reveal the QR code.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3208\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-arrow.png\" alt=\"\" width=\"1434\" height=\"502\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-arrow.png 1434w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-arrow-240x84.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-arrow-400x140.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-arrow-160x56.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-arrow-768x269.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/ak-ms-set-up-account-arrow-360x126.png 360w\" sizes=\"(max-width: 1434px) 100vw, 1434px\" \/><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3204\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-qr-arrow.png\" alt=\"\" width=\"2782\" height=\"1542\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-qr-arrow.png 2782w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-qr-arrow-240x133.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-qr-arrow-400x222.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-qr-arrow-160x89.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-qr-arrow-768x426.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-qr-arrow-1536x851.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-qr-arrow-2048x1135.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-qr-arrow-360x200.png 360w\" sizes=\"(max-width: 2782px) 100vw, 2782px\" \/><\/p>\n<ol start=\"12\">\n<li>Scan the QR code using the Microsoft Authenticator app <strong>(not your camera app.)<\/strong> Once you have scanned the QR code, your Cmail account will appear in the Microsoft Authenticator app on your phone.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3203\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-3.png\" alt=\"\" width=\"987\" height=\"1093\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-3.png 987w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-3-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-3-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-3-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-3-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Account-Name-Combined-3-360x399.png 360w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/p>\n<ol start=\"13\">\n<li>On the page below in your browser, click Next to proceed.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3205\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-reveal-qr-1.png\" alt=\"\" width=\"2782\" height=\"1542\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-reveal-qr-1.png 2782w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-reveal-qr-1-240x133.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-reveal-qr-1-400x222.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-reveal-qr-1-160x89.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-reveal-qr-1-768x426.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-reveal-qr-1-1536x851.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-reveal-qr-1-2048x1135.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-reveal-qr-1-360x200.png 360w\" sizes=\"(max-width: 2782px) 100vw, 2782px\" \/><\/p>\n<ol start=\"14\">\n<li>An authentication prompt will provide a number. Type this number into the prompt that appears in the Microsoft Authenticator app on your phone and select Yes.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3210\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1.png\" alt=\"\" width=\"2780\" height=\"1538\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1.png 2780w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1-240x133.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1-400x221.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1-160x89.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1-768x425.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1-1536x850.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1-2048x1133.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/10-1-360x199.png 360w\" sizes=\"(max-width: 2780px) 100vw, 2780px\" \/><br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3211\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-1.png\" alt=\"\" width=\"987\" height=\"1093\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-1.png 987w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-1-240x266.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-1-400x443.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-1-160x177.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-1-768x850.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/Sign-In-Combined-1-1-360x399.png 360w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/p>\n<ol start=\"15\">\n<li>The prompt will be approved. Click Next.<\/li>\n<li>This concludes the steps to set up Microsoft Authenticator and MFA. Click Done.<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3214\" src=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-done-arrow.png\" alt=\"\" width=\"2776\" height=\"1532\" srcset=\"https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-done-arrow.png 2776w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-done-arrow-240x132.png 240w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-done-arrow-400x221.png 400w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-done-arrow-160x88.png 160w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-done-arrow-768x424.png 768w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-done-arrow-1536x848.png 1536w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-done-arrow-2048x1130.png 2048w, https:\/\/carleton.ca\/its\/help-centre\/wp-content\/uploads\/aka-ms-done-arrow-360x199.png 360w\" sizes=\"(max-width: 2776px) 100vw, 2776px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Alumni and retired faculty members can set up Microsoft MFA on their devices by following the guide below. Before you Begin Read all steps before starting. Follow the steps in order. Contact the Service Desk if you have accessibility issues. Configure Microsoft Authenticator App Log in to your Microsoft profile at this link using your [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Setting up Microsoft MFA for Alumni and Retired Faculty - Help Centre<\/title>\n<meta name=\"description\" content=\"Alumni and retired faculty members can set up Microsoft MFA on their devices by following the guide below. 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