{"id":697,"date":"2017-08-21T10:36:30","date_gmt":"2017-08-21T14:36:30","guid":{"rendered":"https:\/\/carleton.ca\/its\/help-centre\/?page_id=697"},"modified":"2025-02-03T15:23:11","modified_gmt":"2025-02-03T20:23:11","slug":"reset-your-password","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/help-centre\/reset-your-password\/","title":{"rendered":"Reset your Password"},"content":{"rendered":"

As of Jan 1, 2025 registering security questions for your MC1 account was no longer mandatory, however it is a requirement for self-serve password resets. If security questions were not set please call the Service Desk at 613-520-3700 to have your MC1 password reset.<\/strong><\/em><\/p>\n

Every time you update your MyCarletonOne password you must also update the password stored in all your connected wireless devices.\u00a0 Failure to update a stored password can result in automatic lock-out due to repeated, unsuccessful login attempts<\/p>\n

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If on campus it is recommended you forget the CU-Wireless or EDUroam networks<\/a> on your device(s) before resetting your password<\/b><\/strong><\/p>\n

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Step 1: Change your MyCarletonOne Password<\/h3>\n

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  1. Go to: https:\/\/MyonePassword.carleton.ca\/<\/a><\/li>\n
  2. Enter in your Username<\/strong> (firstnamelastname) in the User ID<\/strong> field<\/li>\n
  3. Click on Next – <\/strong>If you receive an error of “Incorrect MC1 details”\u00a0\u00a0<\/strong>You have mistyped your username or have not registered your security questions<\/a>.<\/li>\n
  4. Answer at least 3 of the security questions you registered via https:\/\/myonesetup.carleton.ca<\/a><\/li>\n
  5. Click Next<\/strong><\/li>\n
  6. Enter a new Password and re-enter to confirm<\/li>\n
  7. Click Next<\/strong><\/li>\n
  8. Click Finish<\/li>\n
  9. Restart your computer<\/li>\n<\/ol>\n

    Forgot your password?<\/strong><\/p>\n

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    1. If you have forgotten your password, follow the same steps as above to log into the Password Self-Service portal and set a new password.<\/li>\n<\/ol>\n

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      Step 2: \u00a0Update your password on your device<\/h3>\n

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      To update your password on iPod\/iPhone\/iPad devices<\/a><\/dt>


      \n<\/strong><\/p>\n

      To update your CU-Wireless and\/or Eduroam password on an iOS device:<\/strong><\/p>\n

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      1. Open Settings<\/strong><\/li>\n
      2. Click Wi-Fi Networks<\/strong><\/li>\n
      3. Select\u00a0CU-Wireless <\/strong>or\u00a0Eduroam <\/strong><\/a>(press on CU-Wireless or Eduroam<\/a>–not arrow–to bring up authentication prompt)<\/li>\n
      4. Enter Username<\/strong>\u00a0in the following format\n