{"id":132,"date":"2017-04-05T09:08:20","date_gmt":"2017-04-05T13:08:20","guid":{"rendered":"https:\/\/carleton.ca\/its\/onedrive\/?page_id=132"},"modified":"2017-04-05T09:12:18","modified_gmt":"2017-04-05T13:12:18","slug":"faqs","status":"publish","type":"page","link":"https:\/\/carleton.ca\/its\/onedrive\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"content-wrapper content-wrapper--shortcode\">\n\t\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-restore-deleted-files-or-folders-in-onedrive\" aria-expanded=\"false\" aria-controls=\"slideme-restore-deleted-files-or-folders-in-onedrive\" class=\"slideme__heading slideme__trigger\">Restore deleted files or folders in OneDrive<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-restore-deleted-files-or-folders-in-onedrive\" aria-hidden=\"true\">\n\t\t\t<p>If you accidentally <a class=\"ocpArticleLink\" href=\"https:\/\/support.microsoft.com\/en-gb\/office\/restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f\" target=\"_blank\" rel=\"noopener\">delete a file or folder<\/a> in OneDrive, you may be able to recover it later from the OneDrive recycle bin.<\/p>\n<p><span class=\"ui-provider en bjb bct bjc bjd bje bjf bjg bjh bji bjj bjk bjl bjm bjn bjo bjp bjq bjr bjs bjt bju bjv bjw bjx bjy bjz bka bkb bkc bkd bke bkf bkg bkh\" dir=\"ltr\">Files are removed form the recycle bin after 93 days and become unrecoverable.<br \/>\n<\/span><\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-i-would-like-a-onedrive-group\" aria-expanded=\"false\" aria-controls=\"slideme-i-would-like-a-onedrive-group\" class=\"slideme__heading slideme__trigger\">I would like a OneDrive \u00ab group \u00bb<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-i-would-like-a-onedrive-group\" aria-hidden=\"true\">\n\t\t\t<p>While a OneDrive user can\u2019t <em>directly<\/em> create an &#8220;Office 365 group&#8221;, a Teams site owner can:<\/p>\n<ol>\n<li>Sign up for the Teams pilot: <a href=\"http:\/\/carleton.ca\/teams\">http:\/\/Carleton.ca\/teams<\/a><\/li>\n<li>When your Teams site is created, a corresponding Office 365 group is created.<\/li>\n<li>As the Teams site owner, you can add\/remove staff\/faculty\/students as you choose.<\/li>\n<\/ol>\n<p>Your Teams site members,<\/p>\n<ol>\n<li>\u2026will have multiple file repositories (one for each channel you choose to create within your TeamSite);<\/li>\n<li>\u2026can see these Teams site file repositories, along with any shared OneDrive folders, here:<br \/>\n<a href=\"http:\/\/exchange.carleton.ca\/\">exchange.carleton.ca<\/a> \u2192 click on the waffle iron icon \u2192 look in the lefthand navigation column (widen browser window if not visible)<\/li>\n<li>\u2026or can bookmark this link to see them:<br \/>\n<u><a href=\"https:\/\/onedrive.live.com\/about\/en-ca\/signin\/\">onedrive.live.com\/about\/en-ca\/signin<\/a><\/u>\u00a0\u2192\u00a0look in the lefthand navigation column (widen browser window if not visible)<\/li>\n<\/ol>\n<p>Your Teams site members will <strong>also<\/strong> have the ability, under the Teams site\u2019s Conversations tab, to email the entire team or just individual members whenever there are file additions or changes, by prefacing their conversation entries with @teamsitename or @membername1, @membername2.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-i-want-to-share-files-with-someone-outside-carleton\" aria-expanded=\"false\" aria-controls=\"slideme-i-want-to-share-files-with-someone-outside-carleton\" class=\"slideme__heading slideme__trigger\">I want to share files with someone outside Carleton<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-i-want-to-share-files-with-someone-outside-carleton\" aria-hidden=\"true\">\n\t\t\t<p>Currently OneDrive shared folders require a MyOneCarleton (MC1) account.<\/p>\n<p>Faculty can have their departmental administrator request an affiliate MC1 account for academics at other institutions, to facilitate access to shared OneDrive folders. Contact <a href=\"https:\/\/carleton.ca\/its\/contactus\">ITS Service Desk<\/a><\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-is-onedrive-available-for-mac\" aria-expanded=\"false\" aria-controls=\"slideme-is-onedrive-available-for-mac\" class=\"slideme__heading slideme__trigger\">Is OneDrive available for Mac?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-is-onedrive-available-for-mac\" aria-hidden=\"true\">\n\t\t\t<p><strong>Mac version of OneDrive<\/strong><\/p>\n<p>The <strong>OneDrive<\/strong> app\u00a0is available:<\/p>\n<ul>\n<li>from the Mac App Store:\u00a0<a href=\"https:\/\/itunes.apple.com\/ca\/app\/onedrive\/id823766827\">itunes.apple.com\/ca\/app\/onedrive\/id823766827<\/a>; or<\/li>\n<li><a href=\"https:\/\/go.microsoft.com\/fwlink\/?linkid=823060\">directly from Microsoft<\/a>. More:\u00a0<a href=\"https:\/\/support.office.com\/en-gb\/article\/Get-started-with-the-new-OneDrive-sync-client-on-Mac-OS-X-d11b9f29-00bb-4172-be39-997da46f913f?ui=en-US&amp;rs=en-GB&amp;ad=GB\">support.office.com\/en-gb\/article\/Get-started-with-the-new-OneDrive-sync-client-on-Mac-OS-X\u2026<\/a><\/li>\n<\/ul>\n<p>After downloading the app, login using your MC1 u&#115;&#x65;&#x72;n&#97;&#x6d;&#x65;&#64;&#99;&#x75;&#x6e;e&#116;&#x2e;&#x63;a&#114;&#x6c;&#x65;t&#111;&#110;&#x2e;&#x63;a\u00a0(staff\/faculty) or &#117;&#x73;e&#114;&#x6e;a&#x6d;&#x65;&#64;&#x63;m&#97;&#x69;l&#46;&#x63;&#97;&#x72;l&#101;&#x74;o&#110;&#x2e;&#99;&#x61;\u00a0(student)<\/p>\n<p>Your <strong>OneDrive <\/strong>files will be sync&#8217;d to the local folder &#8220;<em>OneDrive &#8211; Carleton University<\/em>&#8220;, located in your home directory.<\/p>\n<p>Related: Video: <a href=\"https:\/\/carleton.ca\/its\/onedrive\/video\/#app\">Using the OneDrive app<\/a><\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-how-do-i-transfer-your-dropbox-google-docs-files-to-onedrive\" aria-expanded=\"false\" aria-controls=\"slideme-how-do-i-transfer-your-dropbox-google-docs-files-to-onedrive\" class=\"slideme__heading slideme__trigger\">How do I transfer your DropBox, Google Docs files to OneDrive<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-how-do-i-transfer-your-dropbox-google-docs-files-to-onedrive\" aria-hidden=\"true\">\n\t\t\t<p><strong>Via web browser<\/strong>:<\/p>\n<ul>\n<li>The <a href=\"https:\/\/www.google.com\/chrome\">Chrome<\/a> browser (PC, Mac) supports upload a entire\u00a0<b>folder<\/b>\u00a0(as opposed to files) to your OneDrive account\u00a0at\u00a0<a href=\"http:\/\/exchange.carleton.ca\/\">exchange.carleton.ca<\/a>\u00a0(faculty\/staff) or\u00a0<a href=\"https:\/\/login.microsoftonline.com\/\">login.microsoftonline.com<\/a>\u00a0(students\/faculty\/staff).<\/li>\n<\/ul>\n<p><strong>Via OneDrive app<\/strong>:<\/p>\n<ul>\n<li>If you install and configure the <strong>OneDrive<\/strong> app on your computer, you can just drag folders into the OneDrive local folder on your computer, to synchronize these files with your <strong>OneDrive for Business<\/strong> cloud storage.<\/li>\n<li>Details:\n<ul>\n<li>Video &#8211; <a href=\"https:\/\/carleton.ca\/its\/onedrive\/video\/#app\">Using the OneDrive App<\/a><\/li>\n<li>Related:\u00a0<a href=\"https:\/\/carleton.ca\/its\/onedrive\/access\/\">3 ways to access OneDrive<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-i-cant-find-the-onedrive-icon-in-the-web-interface\" aria-expanded=\"false\" aria-controls=\"slideme-i-cant-find-the-onedrive-icon-in-the-web-interface\" class=\"slideme__heading slideme__trigger\">I Can&#8217;t find the OneDrive icon in the Web interface<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-i-cant-find-the-onedrive-icon-in-the-web-interface\" aria-hidden=\"true\">\n\t\t\t<p>You must first enable\u00a0<strong>OneDrive for Business<\/strong>\u00a0before using:<\/p>\n<ul>\n<li><strong>Staff\/faculty<\/strong>\n<ul>\n<li>Accepting this offer from Microsoft for a downloadable desktop MS Office suite,\u00a0<strong>also<\/strong>\u00a0enables your OneDrive license: \u00a0<a href=\"https:\/\/carleton.ca\/its\/ms-offer-faculty\">carleton.ca\/its\/ms-offer-faculty<\/a><\/li>\n<li><strong>Note<\/strong>: you need not actually\u00a0download the MS desktop Office suite to enable your OneDrive license\u2014your Carleton\u00a0workstation already has MS Office installed as\u00a0part of the standard staff\/faculty PC image.<a href=\"https:\/\/carleton.ca\/its\/ms-offer-faculty\"><br \/>\n<\/a><\/li>\n<\/ul>\n<\/li>\n<li><strong>Students<\/strong>\n<ul>\n<li>Accepting this offer from Microsoft for a downloadable desktop MS Office suite, also enables your OneDrive license:\u00a0<a href=\"https:\/\/carleton.ca\/its\/ms-offer-students\">carleton.ca\/its\/ms-offer-students<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Related: \u00a0<a href=\"https:\/\/carleton.ca\/its\/onedrive\/access\/\">Summary: 3 ways to access OneDrive for Business<\/a><\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-cant-log-into-onedrive\" aria-expanded=\"false\" aria-controls=\"slideme-cant-log-into-onedrive\" class=\"slideme__heading slideme__trigger\">Can&#8217;t log into OneDrive?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-cant-log-into-onedrive\" aria-hidden=\"true\">\n\t\t\t<p><strong>Using the OneDrive App<\/strong>:<\/p>\n<ul>\n<li>Are you using the ITS Windows 10\/11 image? The OneDrive app included with it has been specially chosen to work with both <strong>OneDrive.<\/strong><\/li>\n<li>Login using\u00a0your <strong>full<\/strong> Carleton email address: a&#99;&#99;&#x6f;&#x75;&#x6e;tn&#97;&#109;&#x65;&#x40;&#x63;u&#110;&#101;&#116;&#x2e;&#x63;&#x61;r&#108;&#101;&#x74;&#x6f;&#x6e;&#46;c&#97; \u00a0(staff\/faculty) or &#x75;&#x73;&#x65;&#x72;&#x6e;&#x61;&#x6d;&#101;&#64;&#99;&#109;&#97;il&#46;c&#x61;&#x72;&#x6c;&#x65;&#x74;&#x6f;&#x6e;&#x2e;&#99;&#97; (student). There is no &#8220;.&#8221; in your account name.<\/li>\n<\/ul>\n<p>Related: \u00a0<a href=\"https:\/\/carleton.ca\/its\/onedrive\/access\/\">Summary: 3 ways to access OneDrive<\/a><\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-but-i-already-use-a-personal-onedrive-account\" aria-expanded=\"false\" aria-controls=\"slideme-but-i-already-use-a-personal-onedrive-account\" class=\"slideme__heading slideme__trigger\">But I already use a (Personal) OneDrive account<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-but-i-already-use-a-personal-onedrive-account\" aria-hidden=\"true\">\n\t\t\t<ul>\n<li><strong>OneDrive for Business<\/strong> is\u00a0<strong>separate<\/strong>\u00a0from any personal OneDrive account you may have, simplifying the separation of\u00a0your Carleton and\u00a0your personal files.<\/li>\n<li><strong>OneDrive for Business<\/strong> comes with its own storage, not impacting any personal OneDrive storage you may have.<\/li>\n<li><strong>OneDrive for Business<\/strong> uses your existing Carleton MC1 password \u2014 no need for yet another password.<\/li>\n<\/ul>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - 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