Service for: Faculty, Staff
Service Provider: ITS
Service Type: Hosting and Management

What is this service?

This service hosts and manages applications that enable Registration, Finance, HR, and other operations of the University.  (e.g. cuLearn, Carleton CentralBanner, Millennium FAST, Seclon, Njoyn, …)

Note: This service hosts and manages applications for specific departments. As the owner of the application, these specific departments (e.g. Registrar, HR, Finance, …), manage training and access.

How do I obtain this service?

To request access to an existing application or to discuss the selection and hosting of a new application, open a ticket with the ITS Service Desk, as below.

How-to Links

How do I receive support for this service?

ITS Service Desk

Support Availability – ITS Service Desk:

Hours of Operation
Library Hours
Monday-Thursday: 8:00am-10:30pm 
Friday:  8:00am-10:00pm 
Saturday-Sunday: 12:00pm-8:00pm
Closed: Statutory Holidays (Details)
Location IT Help Desk, 4th Floor MacOdrum Library

What is included?

  • Standard Features:
    • Application installation and support, server maintenance and software upgrades
    • Application security
    • Access administration per approval of business owners
  • Non Standard Features:
    • Application selection
    • Application integration with other databases and MyCarletonOne authentication
    • Backup and recovery services
  • Service Exclusions:
    • End user training (Note: This is provided by the departments owning the application being hosted.)

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