Print Services – Faculty and Staff

What is this service?

This service provides the capability for faculty and staff to print documents throughout Carleton’s Campus. It consists of:

• Departmental, networked printers – accessible to Faculty and Staff
• Volume printing and binding – delivered via The Print Shop.
• Individual desktop printers and scanners – support varies by department and faculty from minimal to none.

Related: Print Services (Students): carleton.ca/itservicecatalogue/print-services-students/

How do I obtain this service?

• Departmental, networked printers – accessible to Faculty and Staff, located in departmental offices
• Volume printing and binding – delivered via The Print Shop department, Contact Details
• Individual desktop printers and scanners – Contact your Faculty IT representative below. Note: minimal to no support; varies by department and faculty

Pricing

• Unrestricted departmental, networked printers – accessible to Faculty and Staff w/o charge
  (There is a monthly rental charge to the department from The Print Shop, Contact Details)
• Restricted (Swipe card) departmental, networked printers: accessible to Faculty, Staff, Research groups by swipe card
  (These are arranged through The Print Shop, Contact Details )
• Per-job charge: Volume printing and binding – delivered via The Print Shop, Contact Details
• Individual desktop printers – Contact your Faculty IT representative below. Support varies by department and faculty from minimal to none.

How-to Links

• carleton.ca/its/help-centre/connect-a-network-printer-in-your-department

How do I receive support for this service?

Departmental printers, Volume printing:

• The Print Shop:
  https://carleton.ca/theprintshop/contact-support/
  (613) 520-3625

Individual desktop printers:

Contact your Faculty IT representative below. Note: Support varies by department and faculty from minimal to none.

Support Availability – The Print Shop:

• Monday-Friday: 8:30am-4:30pm

Support Availability – Faculty IT Support Representatives except Journalism:

• Monday-Friday: 8:30am-4:30pm

Support Availability – Journalism:

• Monday: 1:00pm-4:00pm
  Tuesday: 8:00am-4:00pm
  Wednesday: 8:00am-9:00pm
  Thursday: 8:00am-4:00pm (Not available Sept. 26, Oct. 10, 24, Nov. 14, 28)
  Friday: Not Available

What is included?

• Standard Features:
  • Staff and Faculty access to network printers
  • Routine maintenance for network printers
  • Purchase and installation of colour cartridges and installation of black cartridges for network printers
• Non-Standard Features:
  • Printing/copying in colour
  • Availability of multi-functional machines that print one-sided or two-sided (duplex) documents as well as copy, staple, and collate documents
  • Installation of restricted-access printers for specific business units
  • Varies by department and faculty
    • Installation and support for individual desktop printers and/or scanners: minimal to no support; varies by department and faculty
    • Ink for individual desktop printers: minimal to no support; varies by department and faculty
  • Available via The Print Shop:
    • Print job consultation from the initial design stage (type, layout, graphics and illustration)
    • High speed Black and White and Color digital printing
    • High volume photocopying
    • Document reduction or enlargement
    • Document lamination
    • Document binding
• Service Exclusions:
  • Home printers

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