Mobile – Communication (Cells, Tablets)

What is this service?

This service provides authorized personnel with a Carleton approved mobile communication device (e.g. cell phone, tablet) and SIM card to provide access to wireless calling and/or data access (e.g. wireless access to email, contacts, calendar events/meetings, tasks and other mobile-based applications).

How do I obtain this service?

If you require this service, you or your Departmental Administrator may submit a request, as below.

Pricing

Wireless services incur ongoing monthly costs which must be approved by your Department Chair, Director, or Manager.

How-to Links

Carleton.ca/mobileservices

How do I receive support for this service?

ITS Service Desk
Telephone: 613-520-3700
Email: its.service.desk@carleton.ca

Support Availability

What is included?

• Provision of the standard voice plans and/or data services with: Rogers (primary), Bell or Telus
• Support for various device types: iPhone, Android, Blackberry.
• Synchronization of business email, calendar, tasks, memos, and contacts between the mobile communication device and the user’s computer
• Password protection for mobile communication devices
• Availability of device upgrade/replacement after minimum of one year of usage
• Loaner and replacement devices based on availability
• Return of defective device if provided by Rogers
• Device function tutorial support and user workshops
• International data and/or voice service package
• Assess and provision travel plans
• Negotiation and management of communication rates with vendors

Service Exclusions:

• Support for any non-Carleton provided mobile communication device or service
• Support for any non-standard applications including personal email and instant messaging applications
• Support of any non-standard accessories that are not provided by the carrier upon activation

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