Onboarding – Faculty & Staff

What is this service?

This service is a collection of core IT services to facilitate “bringing on board” new faculty and staff arriving at Carleton.

How do I obtain this service?

The onboarding process is initiated by Human Resources upon hire of faculty and staff members. To complete the onboarding process, the new hire, his or her manager, or his or her department administrator will also contact his or her Faculty IT support representative, or the ITS Service Desk.

How-to Links

Staff and Faculty Services / New Faculty: carleton.ca/its/get-started/new-academics-2/

How do I receive support for this service?

For assistance please contact the appropriate IT Customer Service Unit (CSU) within your department, listed in the table below, or the ITS Service Desk

Support Availability – ITS Service Desk:

Support Availability – Faculty Help Desks except Journalism:

• Monday-Friday: 8:30am-4:30pm

Support Availability – Journalism:

• Monday: 1:00pm-4:00pm
  Tuesday: 8:00am-4:00pm
  Wednesday: 8:00am-9:00pm
  Thursday: 8:00am-4:00pm (Not available Sept. 26, Oct. 10, 24, Nov. 14, 28)
  Friday: Not Available

What is included?

• Key Standard features:
  • MyCarletonOne (MC1) account
  • Loading of software image: carleton.ca/its/all-services/computers/standard-computer-image-for-faculty-and-staff
    • …when computer selected from: carleton.ca/its/all-services/computers/computer-purchase-program
  • Wired Network access
  • Wireless Network access (requires MC1 account)
  • Exchange Email
  • Network Drives access
  • Upon Termination, removal of the following services:
    • My Carleton One (MC1) account and access to any services which use MC1 credentials
    • Phone, if provisioned
    • Exchange Email
    • Network Drives access
    • Mobile communication device (if provisioned)
• Non-standard features:
  • Desktop/Laptop computer — the available hardware, software and applications vary by Faculty and department.
  • Setup and configuration of computer. Computers selected from: carleton.ca/its/all-services/computers/computer-purchase-program can have a standard suite of software pre-installed: carleton.ca/its/all-services/computers/standard-computer-image-for-faculty-and-staff
  • Phone set
  • Installing/moving of physical network connections at user work spaces
  • Installation and configuration of specific business applications
  • Setup and configuration of Mobile communication device
  • Banner access
• Service Exclusions
  • N/A

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