Voice

What is this service?

This service provides voice communications: desk phone, voicemail, conference speakerphones, and billing plans (local, long distance, and international).

How do I obtain this service?

This service is normally provided through the Faculty and Staff Onboarding service.  If you require additional phone service, you or your Departmental Administrator may submit a request, as below.

Pricing

Phone services incur ongoing monthly costs which must be approved by your Department Chair, Director, or Manager.

• carleton.ca/its/all-services/wireless-and-internet/network-service-rates

How-to Links

• carleton.ca/its/all-services/phone
• carleton.ca/its/wp-content/uploads/QC-Quick-Reference-CarletonU.pdf

How do I receive support for this service?

ITS Service Desk
Telephone: 613-520-3700
Email: its.service.desk@carleton.ca

Support Availability

What is included?

• Standard Features:
  • Provisioning, configuration and support of dedicated faculty and staff phone lines and desk phones to make and receive interoffice, local, long distance, and international voice calls
  • Internal call transfer, speakerphone, call history, and voicemail notification
  • Interoffice voice calling capability using 4 digit phone extensions
  • Voicemail
  • Initiate conference calls with up to 7 additional participants using a desk phone
  • Off-site access to voice mail box
  • Technical support and fulfillment of service requests
  • Monthly billing reporting on individual and group/organizational call costs and accounting including one-time and recurring monthly charges
• Non-Standard Services:
  • Caller ID capability for identifying incoming callers for all VoIP telephones
  • Calling card procurement and management
  • Advanced voicemail service
  • Procurement of additional voice hardware and accessories, such as headsets and conference phones
  • Configuration of advanced call routing features (i.e. Automatic Call Distribution System)
  • Provisioning and management of Toll-free numbers for Carleton’s business functions and programs
  • Access to voice and audio/video web conferencing services
  • Voice menu services for business functions/programs
  • Work from home (Teleworker) service
  • Automatic emailing of voicemail as an attachment
• Service Exclusions:
  • N/A

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