{"id":85,"date":"2011-12-05T21:36:19","date_gmt":"2011-12-06T02:36:19","guid":{"rendered":"http:\/\/carleton.ca\/kaltura\/?page_id=85"},"modified":"2022-11-18T10:52:41","modified_gmt":"2022-11-18T15:52:41","slug":"where-to-get-help","status":"publish","type":"page","link":"https:\/\/carleton.ca\/kaltura\/where-to-get-help\/","title":{"rendered":"Where to get help?"},"content":{"rendered":"<p>Lecture capture is supported in a joint venture between\u00a0<a href=\"http:\/\/carleton.ca\/ims\">Instructional Media Services<\/a> and <a href=\"http:\/\/carleton.ca\/edc\">Teaching and Learning Services<\/a>.<\/p>\n<h2><strong>Check Kaltura&#8217;s System Status<\/strong><\/h2>\n<p>If you are experiencing an issue with recording, uploading or viewing videos, check the status of all Kaltura&#8217;s tools for any issues with the application server: <a href=\"https:\/\/status.kaltura.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">status.kaltura.com<\/a><\/p>\n<p>If all of the services are listed as operational, contact the TLS Support Team (<a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">Support Portal<\/a>) for help to resolve your issue.<\/p>\n<h2><strong>Need help with Kaltura Personal Capture, MediaSpace, or KMS Go?\u00a0<\/strong><\/h2>\n<ul>\n<li><a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">TLS Support Portal<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/kaltura\/personal\/\">Kaltura Personal Capture Support Resources<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/kaltura\/mediaspace\/\">Mediaspace Support Resources<\/a><\/li>\n<\/ul>\n<p><\/p>\n<h2><strong>Need help with in-classroom lecture capture?<\/strong><\/h2>\n<ul>\n<li><a href=\"#help2\"><strong>Contact Instructional Media Services (IMS) Classroom Technology Support<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/ims\/help-centre\/immediate-assistance\/\">IMS Online Help Centre<\/a><\/li>\n<\/ul>\n<h2>Experiencing issues recording or uploading with Kaltura Personal Capture?<\/h2>\n<p>Try the following solutions:<\/p>\n<p><strong>Recording<\/strong><\/p>\n<ol>\n<li>Try closing down other applications you are not using to increase your bandwidth<\/li>\n<li>Try restarting your computer and the application<\/li>\n<li><a href=\"#tech1\">Ensure that your computer meets the minimum technical requirements<\/a><\/li>\n<li><a href=\"#update1\">Make sure you are using the most recent version of Personal Capture<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/kaltura\/personal\/install-personal-capture\/\">Try re-installing Personal Capture<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/kaltura\/personal\/install-personal-capture\/#sect2\">Try a different application for recording your videos<\/a><\/li>\n<li>Contact the TLS Support Team via the <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">TLS Support Portal<\/a><\/li>\n<\/ol>\n<p><strong>Uploading<\/strong><\/p>\n<ol>\n<li><a href=\"https:\/\/carleton.ca\/kaltura\/where-to-get-help\/#sect1\">Check your Kaltura System status<\/a><\/li>\n<li><a href=\"#test1\">Test your home internet connection<\/a><\/li>\n<li><a href=\"#lower1\">Lower the quality of your recording<\/a><\/li>\n<li><a href=\"#upload1\">Re-upload your recording<\/a><\/li>\n<li><a href=\"#manual\">Manual uploading of the raw recording files to MediaSpace<\/a><\/li>\n<li>Contact the TLS Support Team: <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">TLS Support Portal<\/a>.<\/li>\n<\/ol>\n<h2><b><a id=\"tech1\"><\/a>Kaltura Personal Capture Technical Requirements<\/b><\/h2>\n<p><em>***Please make sure that your computer meets the minimum requirements to use Kaltura Personal Capture<\/em><\/p>\n<div class=\"webanswers-webanswers_table__webanswers-table\">\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr style=\"background-color: #dbd9db; border-style: solid;\">\n<td style=\"width: 50%; background-color: #dbd9db;\"><strong>Hardware \/ Software:<\/strong><\/td>\n<td style=\"width: 50%; background-color: ##dbd9db;\"><strong>\u00a0Requirement:<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\"><strong>Operating System:<\/strong><\/td>\n<td style=\"width: 50%;\">OS:<br \/>\nWindows 7 &#8211; 10 (64 bit) and above<br \/>\nMac OSX 10.10 and above<\/td>\n<\/tr>\n<tr style=\"background-color: #e6e6e6;\">\n<td style=\"width: 50%;\"><strong>Memory:<\/strong><\/td>\n<td style=\"width: 50%;\">4 GB RAM<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%;\"><strong>Storage: <\/strong><\/td>\n<td style=\"width: 50%;\">1 GB minimum available (we recommend 10 GB available)<\/td>\n<\/tr>\n<tr style=\"background-color: #e6e6e6;\">\n<td style=\"width: 50%;\"><strong>Processor:<\/strong><\/td>\n<td style=\"width: 50%;\">Minimum of Intel i5 or AMD A10 (min 4 cores)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><a href=\"https:\/\/support.microsoft.com\/en-ca\/help\/13443\/windows-which-version-am-i-running\">How to check which operating system your device is running (Windows)<\/a><\/p>\n<p><a href=\"https:\/\/support.apple.com\/en-ca\/HT201260\">How to check which operating system your device is running (Mac)<\/a><\/p>\n<p><strong>PLEASE NOTE:\u00a0 <\/strong>Kaltura Capture does not currently support capturing of system audio (for example capturing the audio from a video you are playing back while screen capturing) in OSX.<\/p>\n<p><strong>***A 5 Mbps upload speed is recommended for the best experience. The time to upload depends on the size of the file and the connection speed of the computer performing the upload.<\/strong><\/p>\n<p><em>Visit the Kaltura website for information on\u00a0<a href=\"https:\/\/knowledge.kaltura.com\/kaltura-personal-capture-prerequisites-and-system-requirements\">System Requirements to install Personal Capture<\/a><\/em><\/p>\n<h2><b><a id=\"update1\"><\/a>Update Your Version of Kaltura Personal Capture<\/b><\/h2>\n<p>Please make sure that your version of Kaltura capture is the most recent. Once installed by an end-user Kaltura Capture will attempt to auto-update itself if the application is left idle for approximately five minutes. A message will display informing the user the update is taking place, to not start a new capture until the update is complete, and a final notification letting the user know the update is finished. Kaltura Capture installations installed to lab deployments do not auto-update. If it does not auto-update you can delete the application and reinstall it.<\/p>\n<ol>\n<li>To check the most recent version available go here <a href=\"https:\/\/knowledge.kaltura.com\/help\/kaltura-capture-release-notes\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/knowledge.kaltura.com\/help\/kaltura-capture-release-notes<\/a><\/li>\n<li>See the next section to check what version you have installed<\/li>\n<li>If you have an old version you will need to <a href=\"https:\/\/carleton.ca\/kaltura\/personal\/install-personal-capture\/\">re-install Personal Capture<\/a><\/li>\n<\/ol>\n<h2><strong><a id=\"install1\"><\/a>To find out which version of Kaltura Personal Capture you currently have installed:<\/strong><\/h2>\n<ol>\n<li>Open <strong>Kaltura Personal Capture<\/strong>.<\/li>\n<li>Click on the <b>Manage <\/b>link in the lower-right corner.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2335 \" src=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2.png\" alt=\"\" width=\"361\" height=\"245\" srcset=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2.png 661w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-240x163.png 240w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-400x272.png 400w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-160x109.png 160w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-360x245.png 360w\" sizes=\"(max-width: 361px) 100vw, 361px\" \/><\/li>\n<li>Click on the <strong>Information Icon<\/strong> that looks like a circle with the letter <strong>i<\/strong> inside of it (see screenshot below).<\/li>\n<\/ol>\n<p><img decoding=\"async\" id=\"x_Picture_x0020_3\" src=\"data:image\/png;base64,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\" alt=\"A screenshot of a cell phone Description automatically generated\" border=\"0\" crossorigin=\"use-credentials\" data-imagetype=\"AttachmentByCid\" data-custom=\"AAMkADVhNTJhOThmLTlkYjMtNDQwZC1iNGVjLWZlYjUxNjEzZjVjNABGAAAAAAAicOJ9s%2BywQLEcASA0R%2Fa0BwAjr2Y5L9nZSZb9dIqV4m5uAAAAAAEMAAAjr2Y5L9nZSZb9dIqV4m5uAAKyxzR4AAABEgAQAK8nZKcb27hKoGD9Nh52tD4%3D\" \/><\/p>\n<h2><b><a id=\"test1\"><\/a>Testing Your Home Internet Connection<\/b><\/h2>\n<p>While you don&#8217;t need a fast internet connection to download Kaltura Capture or create screen recordings, having a good internet connection is important when you&#8217;re ready to upload to Kaltura Mediaspace. \u00a0Capture recordings that include both the screen and webcam are twice as large and will take twice as long to upload and process. Consider not using the webcam if you have poor internet upload speeds.<\/p>\n<p><em>***A 5 Mbps upload speed is recommended for the best experience. The time to upload depends on the size of the file and the connection speed of the computer performing the upload.<\/em><\/p>\n<p><strong>Recommendations for testing your internet connection:<\/strong><\/p>\n<ul>\n<li><strong>Test your speed by going to\u00a0<a id=\"LPlnk646563\" title=\"fast.com speed test\" href=\"https:\/\/fast.com\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\">fast.com<\/a><\/strong>\n<ul>\n<li>The test will initially run and show you your downloads speed. Click the &#8220;<b>Show more info<\/b>&#8221; button to see your\u00a0<b>upload speed<\/b>. The upload speed is the critical aspect for uploading recordings to the server.<\/li>\n<\/ul>\n<\/li>\n<li><strong>1 Mbps upload speed should be able to upload a 250 MB file in about 34 minutes.<\/strong> File size depends on whether you capture both the screen and webcam, and what quality you are capturing your screen resolution at.<\/li>\n<li><strong>We recommend using a wired ethernet connection to upload and not wifi.<\/strong> We cannot support\u00a0 your household wifi or home internet, but it can be the issue.<\/li>\n<\/ul>\n<div>\n<h2>Re-uploading your Kaltura recording<\/h2>\n<p><strong>If you are having trouble uploading Kaltura Personal Capture recordings, we recommend that you try the following:<\/strong><\/p>\n<\/div>\n<div>\n<p><em>*Please note that you will not lose your recording.<\/em><\/p>\n<ul>\n<li>Restart your computer. Completely power down and reboot the system.<\/li>\n<li>Quit and re-open the application.<\/li>\n<li>Close all applications and browser tabs. This will free up system resources.<\/li>\n<li>Delete\/Uninstall the Kaltura Capture app, then re-download it from Mediaspace.<\/li>\n<li>Re-open Kaltura Capture and re-upload your recording<\/li>\n<\/ul>\n<p><strong>To re-upload your Kaltura Capture recording:<\/strong><\/p>\n<ol>\n<li>Close the Kaltura application and restart your computer<\/li>\n<li>Re-open the Kaltura Personal Capture application<\/li>\n<li>When you re-open Kaltura Capture, click the &#8220;<strong>Manage<\/strong>&#8221; button to view your recordings.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2335 \" src=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2.png\" alt=\"\" width=\"361\" height=\"245\" srcset=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2.png 661w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-240x163.png 240w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-400x272.png 400w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-160x109.png 160w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-360x245.png 360w\" sizes=\"(max-width: 361px) 100vw, 361px\" \/><\/li>\n<li>Find the recording that you want to re-upload.<\/li>\n<li>Click on the <strong>re-upload<\/strong> button next to it. <img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2369 size-full alignnone\" src=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/Screen-Shot-2020-05-28-at-11.41.50-AM.png\" alt=\"Kaltura Re upload botton\" width=\"2032\" height=\"970\" srcset=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/Screen-Shot-2020-05-28-at-11.41.50-AM.png 2032w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/Screen-Shot-2020-05-28-at-11.41.50-AM-240x115.png 240w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/Screen-Shot-2020-05-28-at-11.41.50-AM-400x191.png 400w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/Screen-Shot-2020-05-28-at-11.41.50-AM-160x76.png 160w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/Screen-Shot-2020-05-28-at-11.41.50-AM-768x367.png 768w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/Screen-Shot-2020-05-28-at-11.41.50-AM-1536x733.png 1536w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/Screen-Shot-2020-05-28-at-11.41.50-AM-360x172.png 360w\" sizes=\"(max-width: 2032px) 100vw, 2032px\" \/><\/li>\n<\/ol>\n<\/div>\n<h2><a id=\"lower1\"><\/a><strong>Lowering the Quality of your Kaltura Personal Capture Recording<\/strong><\/h2>\n<p>If you have a slower internet upload speed, try lowering the <em>Screen Dimensions (Quality)<\/em> to reduce the file size of your recording. Make sure that your screen resolution on your computer is <em>1920 by 1080<\/em> or less.<\/p>\n<p><em>***We recommend setting the Kaltura recorder to <strong>720P<\/strong> (1280 x720) if you are having trouble uploading. 720p will be easier for your computer to upload as he file size will be smaller.<\/em><\/p>\n<p><strong>To change the recording quality:<\/strong><\/p>\n<ol>\n<li>Open <strong>Kaltura Personal Capture<\/strong>.<\/li>\n<li>Click on the <b>Manage <\/b>link in the lower-right corner.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2335 \" src=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2.png\" alt=\"\" width=\"361\" height=\"245\" srcset=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2.png 661w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-240x163.png 240w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-400x272.png 400w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-160x109.png 160w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/step2-360x245.png 360w\" sizes=\"(max-width: 361px) 100vw, 361px\" \/><\/li>\n<li>Click the <strong>gear icon<\/strong> and set the Screen recording quality setting to<strong> 720p<\/strong>.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2342 \" src=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/gear2.png\" alt=\"\" width=\"521\" height=\"172\" srcset=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/gear2.png 893w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/gear2-240x79.png 240w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/gear2-400x132.png 400w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/gear2-160x53.png 160w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/gear2-768x254.png 768w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/gear2-360x119.png 360w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/li>\n<li>Click <b>Save<\/b>.<\/li>\n<\/ol>\n<h2><a id=\"manual\"><\/a>Manual uploading of the raw recording files to MediaSpace<\/h2>\n<p><em>If your Kaltura Personal Capture recording fails to upload automatically, you may need to manually upload the raw local video file from your computer.<\/em><\/p>\n<div>\n<div>\n<div>\n<div>\n<p><strong>To find and upload the raw local video file on your computer:<\/strong><\/p>\n<\/div>\n<h3><strong>Mac users<\/strong><\/h3>\n<p><strong>Video Tutorial:<\/strong> <a href=\"https:\/\/mediaspace.carleton.ca\/media\/1_wbkk4xy6\">How to Manually Upload Raw Video Files (Mac)<\/a><\/p>\n<\/div>\n<\/div>\n<div>\n<ol>\n<li>From the <em>OSX Finder<\/em>, click <strong>Go<\/strong> and select <strong>Go to Folder<\/strong>. Enter <span style=\"font-weight: 400;\">~\/Library\/Preferences\/Kaltura\/Capture<br \/>\nAlternately, you can use the Search feature (Command+Spacebar) instead and enter the same <\/span><span style=\"font-weight: 400;\">~\/Library\/Preferences\/Kaltura\/Capture<\/span><\/li>\n<li>Locate your recording in the <strong>Recordings folder.<\/strong><\/li>\n<li>Upload your recording to MediaSpace by <a href=\"https:\/\/carleton.ca\/kaltura\/mediaspace\/manage-your-media\/add-new-media\/\">Adding New Media<\/a><\/li>\n<\/ol>\n<h3><strong>Windows users<\/strong><\/h3>\n<p><strong>Video Tutorial:<\/strong> <a href=\"https:\/\/mediaspace.carleton.ca\/media\/1_mm7ts4ut\">How to Manually Upload Raw Video Files (Windows)<\/a><\/p>\n<ol>\n<li>Right click on the <strong>Kaltura Capture icon<\/strong> on your desktop.<\/li>\n<li>Right click on the icon and select Properties.<\/li>\n<li>Open file location and go up one folder to the Capture folder, or simply go to: <em>C:\\Users\\&lt;username&gt;\\AppData\\Local\\Kaltura\\Capture\\<\/em><\/li>\n<\/ol>\n<p>Alternate option:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click on the Windows search bar<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Copy\/paste: %localappdata%\\Kaltura\\Capture\\Recordings\\<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hit Enter<\/span><\/li>\n<\/ul>\n<h2>Accessing Kaltura Capture recording application\u00a0logs\u00a0to send to Kaltura support<\/h2>\n<ol start=\"1\" type=\"1\">\n<li class=\"x_MsoPlainText\">Open the <strong>Kaltura Capture<\/strong> application.<\/li>\n<li class=\"x_MsoPlainText\">Click the <b>Manage link<\/b> in the lower righthand corner of the menu.<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2535 size-full\" src=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/kaltura1.png\" alt=\"\" width=\"979\" height=\"160\" srcset=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/kaltura1.png 979w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/kaltura1-240x39.png 240w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/kaltura1-400x65.png 400w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/kaltura1-160x26.png 160w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/kaltura1-768x126.png 768w, https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/kaltura1-360x59.png 360w\" sizes=\"(max-width: 979px) 100vw, 979px\" \/><\/li>\n<li class=\"x_MsoPlainText\">Click the <b>Gear icon<\/b> on the left side of the window. <img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2536\" src=\"https:\/\/carleton.ca\/kaltura\/wp-content\/uploads\/Screen-Shot-2020-08-13-at-5.17.58-PM.png\" alt=\"\" width=\"23\" height=\"17\" \/><\/li>\n<li class=\"x_MsoPlainText\">Click <strong>Collect and upload app logs<\/strong> at the bottom of the application window.<\/li>\n<li class=\"x_MsoPlainText\">The application will take a few minutes to collect the logs. When it is done it will present an alpha numeric string on screen<\/li>\n<li class=\"x_MsoPlainText\">Copy this string and paste it into a reply email so Kaltura can read it.<\/li>\n<\/ol>\n<h2><a id=\"capture4\"><\/a>Information we need to support you<\/h2>\n<p>For help with <strong>Kaltura Personal Capture<\/strong>, <strong>MediaSpace<\/strong>, or <strong>KMS GO<\/strong><\/p>\n<p><strong><em>Contact the Capture Support Team via the <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">TLS Support Portal\u00a0<\/a><\/em><\/strong><\/p>\n<p><em>To help us best support you, please include the following in your email:<\/em><\/p>\n<ul>\n<li><strong>Check your operating system and version <a href=\"https:\/\/support.microsoft.com\/en-ca\/help\/13443\/windows-which-version-am-i-running\">(Windows)<\/a> <a href=\"https:\/\/support.apple.com\/en-ca\/HT201260\">(Mac)<\/a><\/strong><\/li>\n<li><strong><a href=\"https:\/\/www.pcmag.com\/how-to\/how-much-ram-do-i-have-in-my-pc\">Check your computer specifications<\/a><br \/>\n<\/strong>(What CPU do you have? How much Ram do you have? How much free hard drive space do you have?)<\/li>\n<li><strong><a href=\"#install1\">Check which version of Kaltura is installed on your device<\/a><\/strong><\/li>\n<li><strong>Provide us with a link to the video<\/strong><\/li>\n<li><strong><a href=\"https:\/\/carleton.ca\/kaltura\/mediaspace\/access-mediaspace\/#sect3\">Identify your Media ID if you are the owner<\/a><\/strong><\/li>\n<li><strong>Your course code (if applicable)<\/strong><\/li>\n<\/ul>\n<h2>Why Won&#8217;t My Video Play Support Form<\/h2>\n<p>Please go to this page to report video that wont play for you.<\/p>\n<p><a href=\"https:\/\/carleton.ca\/kaltura\/faq\/#sect1\" target=\"_blank\" rel=\"noopener noreferrer\">Why Won&#8217;t My Video Play?<\/a><\/p>\n<p><\/p>\n<h2>Feedback and Suggestions<\/h2>\n<\/div>\n<div>\n<p>We welcome your feedback and suggestions so that we can continually develop and improve this service for you. Contact us through the <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">TLS Support Portal<\/a>\u00a0and let us know what you think.<\/p>\n<\/div>\n<h2>FAQ<\/h2>\n<div>\n<section class=\"content-wrapper content-wrapper--shortcode\">\n\t\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-how-can-i-ensure-my-media-does-not-get-deleted-from-mediaspace\" aria-expanded=\"false\" aria-controls=\"slideme-how-can-i-ensure-my-media-does-not-get-deleted-from-mediaspace\" class=\"slideme__heading slideme__trigger\">How can I ensure my media does not get deleted from MediaSpace?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-how-can-i-ensure-my-media-does-not-get-deleted-from-mediaspace\" aria-hidden=\"true\">\n\t\t\t<p>As per <a href=\"https:\/\/carleton.ca\/kaltura\/mediaspace\/carleton-universitys-kaltura-terms-of-use\/\">Carleton University Kaltura Terms of Use<\/a>, media that is not accessed within 48 months will be permanently deleted. This is in accordance with the Kaltura Media Retention policy. Content creators will receive an email after their video as been inactive for 24 months, at which point the creators will have 24 months to save the video. Such emails will look something like this:<\/p>\n<p>Name: [Name of media file as it appears on MediaSpace] | Created: YYYY-MM-DD | Expires: YYYY-MM-DD<br \/>\n<span style=\"text-decoration: underline;\">REVIEW this file<\/span> (this will not save the file)<br \/>\n<span style=\"text-decoration: underline;\">SAVE this file for another 24 months<\/span> (PLAY the video to save it)<br \/>\n<span style=\"text-decoration: underline;\">Mark for deletion<\/span> (stops further notifications)<\/p>\n<p>However, the underlined text will appear as links. To save the file, click\u00a0<strong>SAVE this file for another 24 months<\/strong> and play the video to save it. Note that the video does not need to play through to the end to save it.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-why-is-my-upload-speed-so-slow\" aria-expanded=\"false\" aria-controls=\"slideme-why-is-my-upload-speed-so-slow\" class=\"slideme__heading slideme__trigger\">Why is my upload speed so slow?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-why-is-my-upload-speed-so-slow\" aria-hidden=\"true\">\n\t\t\t<p>It may be your internet or it may be Kaltura.<\/p>\n<p>While you don\u2019t need a fast internet connection to download Kaltura Personal Capture or create screen recordings, having a good internet connection is important when you\u2019re ready to upload your media to MediaSpace.<\/p>\n<p>We do not offer support for your household internet setup, but you can test your internet connection speed by going to <a href=\"https:\/\/fast.com\/\">fast.com<\/a>. Click the &#8220;Show more info&#8221; button to see your upload speed. A minimum of 5 mbps is recommend for uploading to MediaSpace.<\/p>\n<p>The time it takes to upload a media item depends on your upload speed as well as the size of the file. Personal Capture recordings that include both the screen and your webcam are twice as large and will take longer to upload and process. Consider capturing only your screen if you have poor internet upload speeds. We also recommend that you use a wired ethernet connection rather than wifi.<\/p>\n<p>For more please visit our <a href=\"https:\/\/carleton.ca\/kaltura\/why-wont-my-media-upload\/\">Why Won&#8217;t my Media Play<\/a> support site.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-how-do-i-publish-my-mediaspace-video\" aria-expanded=\"false\" aria-controls=\"slideme-how-do-i-publish-my-mediaspace-video\" class=\"slideme__heading slideme__trigger\">How do I publish my MediaSpace video?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-how-do-i-publish-my-mediaspace-video\" aria-hidden=\"true\">\n\t\t\t<p>All MediaSpace videos are private by default. In order for others to watch the videos the owner must set the video to unlisted in their MediaSpace account. Full instructions to make a video unlisted can be found on the <a href=\"https:\/\/carleton.ca\/kaltura\/\">support site<\/a>.<\/p>\n<ul>\n<li>Navigate to\u00a0<a href=\"applewebdata:\/\/2C4C1E9A-3A21-4199-AC7E-2DE1D9FA0129\/Mediaspace.carleton.ca\">Mediaspace.carleton.ca<\/a> and log in with your Carleton MCO credentials.<\/li>\n<li>Locate the media item you wish to share: <a href=\"https:\/\/carleton.ca\/kaltura\/mediaspace\/locate-your-media\/\">https:\/\/carleton.ca\/kaltura\/mediaspace\/locate-your-media\/<\/a><\/li>\n<li>Change your video from Private to\u00a0<strong>Unlisted: <\/strong>\u00a0<a href=\"https:\/\/carleton.ca\/kaltura\/mediaspace\/manage-your-media\/publish-your-media\/#sect2\">https:\/\/carleton.ca\/kaltura\/mediaspace\/manage-your-media\/publish-your-media\/#sect2<\/a><\/li>\n<\/ul>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-how-do-i-get-my-zoom-recordings-to-mediaspace\" aria-expanded=\"false\" aria-controls=\"slideme-how-do-i-get-my-zoom-recordings-to-mediaspace\" class=\"slideme__heading slideme__trigger\">How do I get my Zoom Recordings to MediaSpace?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-how-do-i-get-my-zoom-recordings-to-mediaspace\" aria-hidden=\"true\">\n\t\t\t<p>Instructors may choose to record synchronous remote class sessions. <a href=\"https:\/\/carleton.ca\/teachinglearning\/web-conferencing-at-carleton\/#sect3\">These guidelines<\/a> provide insight into when an instructor may wish to record classes and instruction on how to do so in a way that is consistent with University policies. Students are prohibited from recording class sessions and are also prohibited from the distribution of class recordings.<\/p>\n<p>The instructions for uploading Zoom or BBB recordings into MediaSpace can be found on the <a href=\"https:\/\/carleton.ca\/kaltura\/uploading-recordings-to-mediaspace\/\">Uploading Zoom or BigBlueButton Recordings<\/a> support page.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-can-i-extract-the-audio-from-a-lecture-i-recorded-with-kaltura-personal-capture\" aria-expanded=\"false\" aria-controls=\"slideme-can-i-extract-the-audio-from-a-lecture-i-recorded-with-kaltura-personal-capture\" class=\"slideme__heading slideme__trigger\">Can I extract the audio from a lecture I recorded with Kaltura Personal Capture?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-can-i-extract-the-audio-from-a-lecture-i-recorded-with-kaltura-personal-capture\" aria-hidden=\"true\">\n\t\t\t<p>There is no way in Kaltura to \u201cextract\u201d audio from video.<\/p>\n<p>You can <a href=\"https:\/\/carleton.ca\/kaltura\/mediaspace\/manage-your-media\/download-your-media\/\">download your video files<\/a> and look for an application that can do so, such as<a href=\"https:\/\/www.videolan.org\/vlc\/index.html\"> VLC<\/a>. The audio files separated in this way will be in mp4 format. There is no specific application that TLS recommends.<\/p>\n<p>Keep in mind that both MediaSpace and cuLearn will accept mp3 files. You can upload mp3 files to be played directly in your cuLearn course, or you can use the cuLearn file resource to add them as downloadable files.<\/p>\n<p>There are also other ways to add course content <a href=\"https:\/\/carleton.ca\/culearnsupport\/instructors\/cat\/adding-course-content\/\">listed on the support site<\/a>.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-how-can-i-edit-the-captions\" aria-expanded=\"false\" aria-controls=\"slideme-how-can-i-edit-the-captions\" class=\"slideme__heading slideme__trigger\">How can I edit the captions?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-how-can-i-edit-the-captions\" aria-hidden=\"true\">\n\t\t\t<p>You can either edit the machine-generated captions, or you can suppress them so that students can no longer see them. The instructions for how to do both of these things can be found on the <a href=\"https:\/\/carleton.ca\/kaltura\/captions\/\">Captions Support Page<\/a>.<\/p>\n<p>We recommend that captions are not suppressed. Captions are helpful for viewers who are in a space where they cannot turn their audio on. Captions also provide a visual channel for information, which supports the viewer&#8217;s ability to select the type of input that works best for them.<\/p>\n<p>If there is a student who is registered with the Paul Menton Centre in the class, it is possible that the university may allocate funding for professional captions. However, even if professional captions are not available, the machine-generated captions help immensely.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-where-can-i-get-a-transcript-of-the-lectures-i-record-using-kaltura-personal-capture\" aria-expanded=\"false\" aria-controls=\"slideme-where-can-i-get-a-transcript-of-the-lectures-i-record-using-kaltura-personal-capture\" class=\"slideme__heading slideme__trigger\">Where can I get a transcript of the lectures I record using Kaltura Personal Capture?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-where-can-i-get-a-transcript-of-the-lectures-i-record-using-kaltura-personal-capture\" aria-hidden=\"true\">\n\t\t\t<p>You can download a transcript of any media that you record and upload into MediaSpace by <a href=\"https:\/\/carleton.ca\/kaltura\/captions\/#sect2\">following the instructions found on the Capture support site.<\/a> This will download a text file (Transcript_en.txt). When you download the transcript, the text file name will <strong>not<\/strong> be the same as the media file name, and will need to be manually renamed to match.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-why-are-there-so-many-errors-in-the-captioning\" aria-expanded=\"false\" aria-controls=\"slideme-why-are-there-so-many-errors-in-the-captioning\" class=\"slideme__heading slideme__trigger\">Why are there so many errors in the captioning?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-why-are-there-so-many-errors-in-the-captioning\" aria-hidden=\"true\">\n\t\t\t<p>All videos that are uploaded to MediaSpace have machine-generated captions produced automatically. Machine-generated captions are only between 40-80% accurate, depending on the audio quality and how the system interprets the speaker&#8217;s voice. Viewers can turn the captions on or off by clicking on the CC button in the bottom right of the player.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-how-can-i-download-a-video-from-mediaspace\" aria-expanded=\"false\" aria-controls=\"slideme-how-can-i-download-a-video-from-mediaspace\" class=\"slideme__heading slideme__trigger\">How can I download a video from MediaSpace?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-how-can-i-download-a-video-from-mediaspace\" aria-hidden=\"true\">\n\t\t\t<p>Videos remain the intellectual property of the owner. They are the only one who can grant permission for a copy to be downloaded. For more information about downloading media from Carleton&#8217;s Kaltura MediaSpace, like enabling downloads, please visit our <a href=\"https:\/\/carleton.ca\/kaltura\/download-your-media\/\">Download Your Media<\/a> site.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-why-wont-my-kaltura-video-play\" aria-expanded=\"false\" aria-controls=\"slideme-why-wont-my-kaltura-video-play\" class=\"slideme__heading slideme__trigger\">Why won&#8217;t my Kaltura video play?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-why-wont-my-kaltura-video-play\" aria-hidden=\"true\">\n\t\t\t<p>There are a number of reasons as to why Kaltura videos might not be playing for you. Before troubleshooting, please check <a href=\"https:\/\/status.kaltura.com\/\">Kaltura\u2019s System Status<\/a> page to see if there is a system-wide issue affecting video playback.<\/p>\n<p>The number one reason why videos won&#8217;t play tends to be poor internet connection. You can check your internet connection <a href=\"https:\/\/www.speedtest.net\/\">here<\/a>.<\/p>\n<p><em><strong>For more information about why videos won&#8217;t play, please see the <a href=\"https:\/\/carleton.ca\/kaltura\/?page_id=2620&amp;preview=true\">Why Won&#8217;t my Lectures Play?<\/a> site. <\/strong><\/em><\/p>\n<p>&nbsp;<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n<\/section>\n\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Lecture capture is supported in a joint venture between\u00a0Instructional Media Services and Teaching and Learning Services. Check Kaltura&#8217;s System Status If you are experiencing an issue with recording, uploading or viewing videos, check the status of all Kaltura&#8217;s tools for any issues with the application server: status.kaltura.com If all of the services are listed as [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help for Lecture and Screen Capture at Carleton<\/title>\n<meta name=\"description\" content=\"Get help with lecture 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