Past Event

Workshop Description

Learn how to employ practical skills that can be used to build better personal and working relationships.

After the workshop, you will be able to:

1.Better understand your own emotional competencies, both strengths and weaknesses.

2.Understand verbal and non-verbal communication styles and how emotions, behaviours, reactions and attitudes affect workplace relationships.

3.Commit to taking the necessary action to implement what you have learned about yourself and others.

Communicate with Empathy

• Become aware of the barriers that stand in the way of your communication with others
• Learn and practice active listening skills to promote awareness, understanding of other feelings, needs and concerns
• Acquire four key skills that will allow you to be more open to candid feedback, and able to stand your ground, keep your cool, and work toward win-win solutions when faced with conflict
• Practise a four-step process to approach a colleague about a problem behaviour in a way that minimizes accusations, hostility and defensiveness

Become an Inspiration to Others

• Learn how change affects people, why they resist change, and how it makes them feel
• Discover 5 critical skills of change-adept individuals, and how you rate
• Become a change catalyst that can model the change expected of others

Develop Your Leadership and Team Skills

• Discover the qualities of a team leader and team member and how these qualities are used to create trust, respect and commitment
• Learn four working styles and the characteristics of each style
• Identify your personal working style and the importance of style stepping to meet the needs of other that you work with

Build Your Competency In

• Active listening and assertive communication
• Providing feedback
• Managing conflict and collaborative skills

Register through Carleton Central, under Employee Services > Learning and Development > Workshop Registration.

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Short URL: https://carleton.ca/learninganddevelopment/?p=648