Past Event! Note: this event has already taken place.

Process Management Certificate – Excellence Canada

September 12, 2017 — September 12, 2017
Time: 1:00 PM — 4:00 PM

Location:506 Tory Building
Audience:Staff and Faculty
Key Contact:Samah Sabra
Contact Phone:5056

Process Management is the application of knowledge, skills, tools, and techniques to define, visualize, measure, and improve processes. The intent of process management is to continuously improve processes in order to deliver the most value to users, clients, and stakeholders. Effective process management is a strategic priority of world class organizations. Professionals with skills and knowledge of process managements strategies are in high demand by successful organizations in the private and public sector.

This certificate program allows participants to master the skills required to improve strategically important processes. The curriculum includes 7 modules that cover a specific pathway to achieve excellent results with process improvement.


  • Learn and apply methodologies for documenting, measuring, analyzing, and improving key processes
  • Complete a Process Impact Assignment that implements process tools and techniques to a real life situation
Module Course Title Date
Module 1 Introduction to Process Management 12-Sept-17, 1pm-4pm
Module 2 Current State Process Mapping 28-Sept-17, 1pm-4pm
Module 3 Measuring Key Processes and Establishing Performance Indicators 12-Oct-17, 1pm-4pm
Module 4 Root Cause and Risk Analysis 26-Oct-17, 1pm-4pm
Module 5 Desired State Process Mapping 14-Nov-17, 1pm-4pm
Module 6 Advanced Process Improvement Tools and Techniques 23-Nov-17, 1pm-4pm
Module 7 Best Practices in Process Management* 7-Dec-17, 1pm-4pm

Process Impact Assignment

Throughout the program, candidates will be completing a Process Impact Assignment. This assignment provides a real life opportunity to use the tools introduced in the program. Module 7 is your opportunity to share your experiences with other candidates and certified individuals by presenting your Process Impact Assignment. Certified individuals are welcome to attend Module 7 as many times as they wish to network, to learn from others, and to provide positive feedback and encouragement.

Registration for the Process Management Certificate is now closed. If you would like to be added to the wait list for the next Process Management Certificate offering, please contact the Professional Development Officer, Samah Sabra.