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DTSTART:20260512T130000Z
DTEND:20260512T160000Z
SUMMARY:Dealing with Difficult Behaviours
DESCRIPTION:Almost every organization has people whose personality, behaviour, attitude, work habits or other characteristics present an occasional or frequent challenge for those around them. This workshop will provide you with practical tools and skills to handle difficult people whether or not you have sufficient positional authority. 



In this workshop, you’ll learn to distinguish between various types of difficult behaviour, and choose responses that have a high probability of succeeding rather than escalating a difficult situation. Develop analytical skills, specialized communication, confronting skills, interpersonal negotiating, coaching, plus stress and conflict management strategies.



By the end of this workshop, you will be able to:




Identify your own natural behaviour style



Identify “difficult behaviours”



Explore the reasons why a person may be difficult



Handle your personal anger and that of others 



Understand aggressive, assertive, and passive behaviours



Deal with negative behaviours 



Understand the importance of communication when dealing with a person with difficult behaviours 




Registration



Registration is available through Carleton Central. Under the Employee Services tab click on Learning and Professional Development, then select Workshop Registration followed by All Workshops. You will receive a calendar invitation to confirm your registration.

Join: https://central.carleton.ca/
LOCATION:Virtual Event
URL:https://central.carleton.ca/
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