LLeaP Learn Guide

LLeaP Learn launched in the Late Spring 2023 session (May-June). If you have taken LLeaP series prior to Late Spring 2023 but have not yet created a LLeaP Learn account, then you will need to create one.

LLeaP Learn accounts are not required for viewing events, but are required for registering for them.

To create your free LLeaP Learn account (click here for the PDF guide):

1. Go to the LLeaP Learn home page: https://lifelongcarleton.apprendo.io
2. Click the orange Log in/Sign up button at the top right to create your LLeaP Learn account.
3. Select ‘Don’t have an account? Sign up’.
4. Enter your own email address and create a password.
5. Enter your first and last name when prompted.

**Please write down your email address and password when signing up. You must use the same email address every time you log in. Only your password can be recovered.

1. Access LLeaP Learn.
2. At the top right of the screen, click the orange ‘Log In / Sign Up’ button and enter your login credentials. Note: if you are already logged in from a previous session, you will see an orange ‘My Events’ button instead.

Important: If you do not see either the ‘Log In/ Sign up’ or the ‘My Events’ button on the top right hand side of the screen and are using the web browser Google Chrome, please try loading the LLeaP Learn home page again from a different browser (Microsoft Edge, Safari, Firefox, etc.).

If you are receiving a message during login stating you have supplied an ‘incorrect password or email’, and:

1. You have created a LLeaP Learn account and have successfully logged in before:

Carefully re-type your email and password to ensure you have entered them correctly. If the problem persists, here are some other options:

1. Refresh the page and try again (try these instructions)
2. Clear your browser’s cache and try again (try these instructions)
3. Paste https://lifelongcarleton.apprendo.io/marketplace/index#/ using
   • A different browser (e.g., Firefox, Chrome, Safari, Microsoft Edge)
   • ‘Incognito’ or private mode (instructions for Google Chrome; Safari; Firefox; Microsoft Edge)
   • An alternative device (e.g., iPad, smartphone, laptop)

If none of the above options work, please see how to reset your password below.

2. You are new to LLeaP Learn and have never logged in before:

You must first create an account. See ‘How do I sign up for a LLeaP Learn account?’ in the FAQ above.

3. You are unsure if you have successfully created an account before:

Please email us to inquire.

Click here for the PDF guide

1. Access and sign into LLeaP Learn.
2.  Browse! Each event on the LLeaP Learn home page will have a title, an image, and a calendar indicating the event’s start date and time.
3. Click an event that interests you to view its:
   • description;
   • schedule;
   • delivery format (online or in-person);
   • lecturer information;
   • outline and details; and
   • LLeaP policies and information

LLeaP Learn accounts are not required for viewing events, but are required for registering for them.

Click here for the PDF guide

You must be logged into your LLeaP Learn account to enroll in an event.

Note: You can only enroll in one event at a time. You will have 12 minutes to complete the enrollment process.

1. If you’re enrolling at the beginning of the registration period, and you loaded the LLeaP Learn homepage before enrollment opened, you may need to refresh your browser window in order to see the orange “enroll” buttons on the available series.
2. Click a LLeaP event and select the orange ‘Enroll’ button. **Before continuing, you must agree to the Lifelong Learning Program policies.
3. Select the quantity of seats you would like to purchase from the drop down, then click the ‘Continue with the checkout’ button.
4. Enter your first name, last name, and email in the space provided.
5. Enter your credit card information under the ‘Payment’ section, then click ‘Complete Registration’.

You are done! You will receive an automated email with your event details and receipt within one hour.

LLeaP Learn does not currently have a ‘cart’ function that allows you to register for multiple events at the same time. Participants must enroll in each event separately.

Each LLeaP Learn account must be created using a unique email address. Shared email addresses cannot be used to create multiple LLeaP Learn accounts, nor can the same email address be used for the ‘multiple enrollment’ function.

Yes, you can!

Note: You can only enroll in one event at a time. You will have 12 minutes to complete the enrollment process.

How to use the multiple enrollment feature:

1. Click a LLeaP event and select the orange ‘Enroll’ button. **Before continuing, you must agree to the Lifelong Learning Program policies.
2. Before continuing, you must agree to the Lifelong Learning Program policies.
3. Select the quantity of seats you would like to purchase from the drop down, then click the ‘Continue with the checkout’ button.
4. Enter your first name, last name, and email in the space provided.
5. Carefully enter the first name, last name and exact email address of the person(s) you are enrolling. (this must be the email they use to create/access their LLeaP Learn account)
6. Enter your credit card information under the ‘Payment’ section, then click ‘Complete Registration’.

You are done! You will receive a receipt, and all participants will receive an automated email with course details within one hour.

Note: If you have an existing LLeaP credit/gift certificate, please fill in this form prior to registering for an event. Once your information has been confirmed, you will receive a coupon code valid for use on LLeaP Learn.

ON REGISTRATION DAY

1. Click a LLeaP event and select the orange ‘Enroll’ button. **Before continuing, you must agree to the Lifelong Learning Program policies.
2. Select the quantity of seats you would like to purchase from the drop down, then click the ‘Continue with the checkout’ button.
3. Enter your first name, last name, and email in the space provided.
4. Scroll to the ‘Payment’ section below where you would enter your credit card information and paste or type the unique coupon code in the textbox under ‘Coupon Code:’
5. If you have a balance remaining, complete the remainder of your payment by credit card, then click ‘Complete Registration’.

This feature is currently disabled. If you select the ‘Private Events’ button on the LLeaP Learn home page, you will be taken to an empty page.

To return to the home page, simply click your browser’s back button, the ‘private events’ button, or the ‘home’ icon at the top left side of the LLeaP Learn screen.

1. Once logged in to LLeaP Learn, click the orange ‘My Events’ button, then click the image or title of your enrolled event.

2. From the ‘Activities’ tab (marked by a computer screen icon), click the ‘recording’ from the left-hand menu. The video will appear on the right side of the screen.

1. Once logged in to LLeaP Learn, click the orange ‘My Events’ button, then click the image or title of your enrolled event.

2. From the ‘Activities’ tab (marked by a computer screen icon), click the ‘slide set’ from the left-hand menu.

3. To download the slides, move your cursor over the right side of the screen. Click the downward-pointing arrow from the black rectangular box that appears.

No, all of your lecture materials will now be accessible in one place: right from your LLeaP Learn account!

No more keeping track of emails; simply log into your LLeaP Learn account and access the ‘Activities’ tab from each of your registered events’ page.

• The ‘Activities’ tab (computer screen icon) contains your weekly Zoom link, lecture recordings, and slides.
• The ‘Documents’ tab (paper icon) and ‘Notifications’ tab (thumbtack icon) are not currently being used.

You can request to withdraw from any event right from your LLeaP Learn account! (Click here for PDF guide.) Ensure you are logged in, then from the home page:

1. Click your username at the top right of the screen.
2. Scroll to and select ‘My Orders’ from the dropdown menu.
3. Find the LLeaP event you would like to withdraw from and select the ‘Request to withdraw’ button.
4. Provide a reason for your withdrawal on the pop-up form, then type in your phone number and email. Note: This information is requested to identify your LLeaP Learn account.
5. Review your withdrawal request details and click ‘Submit Request’.
6. A LLeaP staff member will process your request and contact you via email shortly thereafter. If you are eligible for a refund, we will notify you and submit a refund receipt to you by email.

1. Access the LLeaP Learn home page and click the Log in / Sign up button.
2. Click the ‘Forgot password?’ button.
3. Enter the email address you used to create your LLeaP Learn account.
4. Check your inbox (and spam/junk folders) for an email from ‘hello‘ with the subject ‘Reset your password‘.
5. From the body of the email, follow the ‘click here’ link. Create a new password and enter it twice, ensuring you have not made any typos or mistakes.
6. Write down your new password somewhere safe.

*Note: Depending on your security settings, some web browsers and email services may think this email is spam. In this case, you may need to ‘mark it as safe’ in order to reset your password. Please email lifelonglearning@carleton.ca if you have any questions.

To streamline accessing the LLeaP Learn log in page, we recommend saving it as a Favourites in your internet browser. To do this:

• Navigate to the LLeaP Learn webpage here or by typing in https://lifelongcarleton.apprendo.io/ to your search bar.
• On Chrome, Microsoft Edge, and Firefox click on the star to the right-hand side of the search bar. That will create a bookmark that you can rename (in green) and save to a specific location (in yellow). We recommend saving it to your Bookmarks Toolbar (seen in red), as it will create a quick link that can be used upon opening your browser.

• On Safari, click the Share button to the right of the search bar.

• Click “Add Bookmark”
• Click the Bookmark drop down menu and choose “Favourites” and click “Add”

Your Bookmark should now appear when you click on the sidebar button.

It is essential that upon creating your LLeaP Learn account that you retain your password as it cannot be reset or retrieved. All browsers come equipped with an internal password manager which can be helpful to keep track of multiple passwords on their respective sites.

To add log-in information to your browser’s password manager:

• When you first sign in to LLeaP Learn, an pop-up box will appear asking if you would like to save your log in information
• Click “Save”- this will lead to your email and password auto-filling when you go to sign in on the LLeaP Learn page.
• If you have dismissed this box before but have changed your mind, there is a small key icon in your search bar that will allow you to edit your password manager (for Firefox, this will be on the left-hand side, for Chrome and Microsoft Edge it will be on the right)

If you are seeking a more secure method of storing your passwords, an external password manager is recommended.

*Note: Never save payment information through your browser to avoid it being compromised.