Support for Participating in our Online Events
(Are you having trouble receiving our emails? Please see this page about issues with Sympatico and bell.net emails, and some solutions: carleton.ca/lifelong/sympatico/ )
The Lifelong Learning Program (formerly known as the Learning in Retirement Program) conducts its online offerings via Zoom (a video conferencing platform that you can use for online meetings, conferences and group messaging).
Please review the content below for Zoom support. Should you have any questions, contact us at firstname.lastname@example.org.
Free Technical Training via Connected Canadians
How-To Zoom Resources (install, test and use Zoom) (NEW: Training Videos and Slides)
Troubleshooting Zoom Resources
Request Urgent Assistance via LLeaP Tech Help Form
LLeaP Zoom Training
Connected Canadians offers free one-on-one technical training and support for older adults, by appointment. If you need help with Zoom or other tools, or want to learn more about how to use technology to connect to virtual programs like online support groups, learning events, and social programs, call 613-699-7896 or sign up for help at connectedcanadians.ca/programs. Outside of the Ottawa area, 1-877-304-5813 (toll free). We recommend that you do so well before classes begin.
NEW! Click the links below to watch our thorough but concise videos on
- how to download and install the Zoom software client (1:23 minute video)
- how to use Zoom features to get the most from your LLeaP lectures (10:16 minute video)
The Lifelong Learning Program (LLeaP) hosts training sessions to help new participants become acquainted with how our program uses Zoom.
LLeaP Tech Help Request Form
Your lecture or workshop is in progress but you are having technical difficulties? Complete our LLeaP Tech Help Request Form below for urgent assistance. We STRONGLY RECOMMEND participants first test Zoom’s features using the following link: zoom.us/test.