Online Offering Support

The Lifelong Learning Program (formerly known as the Learning in Retirement Program) conducts its online offerings via Zoom (a video conferencing platform that you can use for online meetings, conferences and group messaging).

Please review the content below for Zoom support. Should you have any questions, contact us at lifelonglearning@carleton.ca.

Free Technical Training via Connected Canadians
LLeaP Zoom Training
How-To Zoom Resources (install, test and use Zoom) (NEW: Training Videos and Slides)
Troubleshooting Zoom Resources
Request Urgent Assistance via LLeaP Tech Help Form


Free Technical Training

Connected Canadians offers free one-on-one technical training and support for older adults, by appointment. If you need help with Zoom or other tools, or want to learn more about how to use technology to connect to virtual programs like online support groups, learning events, and social programs, call 613-699-7896 or sign up for help at connectedcanadians.ca/programs. Outside of the Ottawa area, 1-877-304-5813 (toll free). We recommend that you do so well before classes begin.


LLeaP Zoom Training

The Lifelong Learning Program will be offering a free Zoom training session on Thursday, May 13, at 1:30 p.m. This training session will cover how our program utilizes Zoom for our online offerings, tech instruction, and more advanced features on interacting with the lecturer during Q&A, fellow participants, and the tech support team during the lecture. You can register for this training session here.


How-To Resources 

NEW! Click the links below to watch our thorough but concise videos on


Troubleshooting Resources 


LLeaP Tech Help Request Form 

Your lecture or workshop is in progress but you are having technical difficulties? Complete our LLeaP Tech Help Request Form below for urgent assistance. We STRONGLY RECOMMEND participants first test Zoom’s features using the following link: zoom.us/test.

LLeaP Tech Help Request Form

Please complete this form to send an urgent email to the LLeaP Team, who will do their very best to phone you back and help troubleshoot your issue.

Other sources of help include our Zoom support page, https://carleton.ca/lifelong/support/, which includes two short videos on using Zoom for LLeaP lectures. Another important resource is Connected Canadians, a group that offers free one-on-one technical training and support for older adults by appointment: Call 613-699-7896 or sign up for help at https://www.connectedcanadians.ca/programs. Outside of the Ottawa area, call 1-877-304-5813 toll free. (NOTE: links will open in a new tab or window)

  • We kindly ask that all participants complete the Zoom test. If you haven't already done so, please complete the Zoom test here: zoom.us/test