The following page contains important policy information which is applicable to all Fall 2020 online offerings. 

Please note that we have been working on determining the best practices for our all-new format, including setting numbers for online enrolment caps. We will offer the very best service and experience we can. We also expect there to be hiccups to work through. We’ve lowered our fees while developing our best practices in new territory. We also ask for your patience and your best efforts to test your equipment and Zoom software when prompted.

When participating in online offerings, participants must read, understand, and agree to the following:

TECHNICAL EQUIPMENT:

I require high-speed internet to participate in this offering, and should install Zoom’s free application for Windows or Mac desktop computers (or tablets with keyboards) for the best experience. I will test my ability to use Zoom by downloading the free desktop application, and using this test link, https://zoom.us/test, before attending any offering.

PRIVACY:

This session may be recorded. I acknowledge I can keep my camera turned off and change my display name to protect my privacy if desired.

VIRTUAL OFFERING WAIVER:

I will be participating remotely in the Learning in Retirement program and will not be on-site at Carleton University. I will be using my personal computer, phone, and internet at my own expense for the duration of the Learning in Retirement class I’m enrolled in. I understand that it is my responsibility to ensure I have up-to-date antivirus software and other internet security to prevent malicious software that could damage my computer systems or those of the University. If any technical issues arise, such as a cyber attack or loss of data, the University will not be held liable for any and all costs, expenses, or claims arising from a loss of data or any other software or hardware damage.

REFUND AND TRANSFER REQUESTS (FOR SINGLE LECTURE PRESENTATIONS ONLY):

Email refund requests for single lecture presentations must be sent to Learning.in.Retirement@carleton.ca at least five business days before the class start date. All refunds are subject to a $10 administrative charge. The same applies to a request to transfer. Refund or transfer requests made less than five business days before the class start date will not receive a refund. Non-attendance does not constitute a withdrawal request. Contact us for assistance if technology problems have barred you from participating in online classes despite repeated attempts to solve the problems. If technology problems on Learning in Retirement’s side prevents a class from running or completing, we will reschedule or refund participants. Refunds must be returned to the original form of payment.

REFUND AND TRANSFER REQUESTS (FOR LECTURE AND WORKSHOP SERIES ONLY):

Emailed refund requests for lecture series and workshop series must be sent to Learning.in.Retirement@carleton.ca at least five business days before the class start date. All refunds are subject to a $15 administrative charge. The same applies to a request to transfer. Refund or transfer requests made less than five business days before the series start, but at least 72 hours (3 business days) before the start of the second class of the series, will be subject to an additional administrative charge of $30. Requests made after this time will not receive a refund. Contact us for assistance if technology problems have barred you from participating in online classes despite repeated attempts to solve the problems. If technology problems on Learning in Retirement’s side prevents a class from running or completing, we will reschedule or refund participants. Refunds must be returned to the original form of payment.

RESPECTFUL LEARNING ENVIRONMENT:

When participating in Learning in Retirement’s online offerings, I will:

  • respect the privacy of others by refraining from taking screenshots and/or asking for personal information
  • be respectful of each other and understand that disagreement may occur when discussing certain topics. Listening to other people’s comments is part of the learning experience.

The Learning in Retirement program will not tolerate any content that is defamatory, hateful, racist, xenophobic, sexist, vulgar, obscene, threatening, insulting, offensive, and/or abusive.

CANCELLATION POLICY:

The Learning in Retirement program reserves the right to reschedule or cancel virtual offerings. If a participant is unable to attend the rescheduled class, s/he will be offered a prorated refund. Cancelled virtual offerings will be prorated and refunded to each participant. No administrative fee will apply in this instance.