Fall 2020 and Winter 2021 Online Offering Support

Learning in Retirement’s Fall 2020 and Winter 2021 sessions will be offered online via Zoom (a video conferencing platform that you can use for online meetings, conferences and group messaging).

Please review the content below for Zoom support. Should you have any questions, contact us at Learning.in.Retirement@carleton.ca.

Free Technical Training via Connected Canadians
How-To Zoom Resources (install, test and use Zoom) (NEW: Training Videos and Slides)
Troubleshooting Zoom Resources
Request Urgent Assistance via LinR Tech Help Form


Free Technical Training

Connected Canadians offers free one-on-one technical training and support for older adults, by appointment. If you need help with Zoom or other tools, or want to learn more about how to use technology to connect to virtual programs like online support groups, learning events, and social programs, call 613-699-7896 or sign up for help at connectedcanadians.ca/programs. Outside of the Ottawa area, 1-877-304-5813 (toll free). We recommend that you do so well before classes begin.


How-To Resources 

NEW! Click the links below to watch our thorough but concise videos on

See the slides from LinR’s Training session


Troubleshooting Resources 


LinR Tech Help Request Form 

LinR class is in session? Having technical difficulties? Complete our LinR Tech Help Request Form below for urgent assistance. We STRONGLY RECOMMEND participants first test Zoom’s features using the following link: zoom.us/test.

LinR Tech Help Request Form

Please complete this form to send an urgent email to the LinR Team, who will do their very best to phone you back and help troubleshoot your issue.

Other sources of help include our Zoom support page, https://carleton.ca/linr/support/, which includes two short videos on using Zoom for LinR lectures. Another importance resources is Connected Canadians, a group that offers free one-on-one technical training and support for older adults by appointment: Call 613-699-7896 or sign up for help at https://www.connectedcanadians.ca/programs. Outside of the Ottawa area, call 1-877-304-5813 toll free. (NOTE: links will open in a new tab or window)

  • We kindly ask that all participants complete the Zoom test. If you haven't already done so, please complete the Zoom test here: zoom.us/test