{"id":14112,"date":"2017-06-14T13:55:29","date_gmt":"2017-06-14T17:55:29","guid":{"rendered":"https:\/\/carleton.ca\/mobileservices\/?page_id=14112"},"modified":"2025-03-05T14:47:56","modified_gmt":"2025-03-05T19:47:56","slug":"faqs","status":"publish","type":"page","link":"https:\/\/carleton.ca\/mobileservices\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"content-wrapper content-wrapper--shortcode\">\n\t\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-can-carleton-employees-who-personally-pay-for-their-phone-get-on-this-new-plan\" aria-expanded=\"false\" aria-controls=\"slideme-can-carleton-employees-who-personally-pay-for-their-phone-get-on-this-new-plan\" class=\"slideme__heading slideme__trigger\">Can Carleton Employees who personally pay for their phone get on this new plan?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-can-carleton-employees-who-personally-pay-for-their-phone-get-on-this-new-plan\" aria-hidden=\"true\">\n\t\t\t<p>Unfortunately this plan only applies to devices that are paid for by University funds.\u00a0 You can find exclusive offers from various vendors on the Carleton Employee Discounts page <a href=\"https:\/\/carleton.ca\/hr\/benefits\/employee-discounts\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>&nbsp;<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-can-we-use-this-new-data-plan-on-a-tablet\" aria-expanded=\"false\" aria-controls=\"slideme-can-we-use-this-new-data-plan-on-a-tablet\" class=\"slideme__heading slideme__trigger\">Can we use this new data plan on a tablet?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-can-we-use-this-new-data-plan-on-a-tablet\" aria-hidden=\"true\">\n\t\t\t<p>Yes!\u00a0 Please put a ticket in with the Service Desk if you would like to switch to this plan or activate a new line.<\/p>\n<p>Effective <strong>April 1, 2025\u00a0<\/strong><\/p>\n<p><strong>Data Flex Plan<\/strong><\/p>\n<ul>\n<li>$2.50 \u2013 Voice<\/li>\n<li>$3.00 \u2013 300MB<\/li>\n<li>$4.00 \u2013 1GB<\/li>\n<li>$4.00 \u2013 3GB<\/li>\n<li>$8.00 \u2013 6GB<\/li>\n<li>$9.00 \u2013 Unlimited<\/li>\n<\/ul>\n<p>Each month, the cost will adjust based on your data usage.\u00a0 For example, if you use 3GB of data, your charge for that month would be $4.00. If you exceed 6GB, the charge will be <strong>$9.00<\/strong>\u00a0for\u00a0<strong>unlimited data\u00a0<\/strong><\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-how-much-is-it-to-call-long-distance\" aria-expanded=\"false\" aria-controls=\"slideme-how-much-is-it-to-call-long-distance\" class=\"slideme__heading slideme__trigger\">How much is it to call long distance?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-how-much-is-it-to-call-long-distance\" aria-hidden=\"true\">\n\t\t\t<p>Effective\u00a0<strong>April 1, 2025,<\/strong> all lines that are no longer under the two-year voice and data contract from the previous upgrade or BYOD lines (Bring your own device) will transition to the new plan pricing and will include the following\u00a0 <a href=\"https:\/\/carleton.ca\/mobileservices\/long-distance\/\">Long Distance Rates<\/a><\/p>\n<p><strong>Original Corporate Plan Pricing<br \/>\n<\/strong><em>(Original corporate plan long distance rates applies until the two-year voice and data term from the last upgrade of the line is completed.<\/em><strong>)<\/strong><\/p>\n<p><strong>Calls within Canada: <\/strong><br \/>\n$0.01 per minute<\/p>\n<p><strong>Canadian long distance packages:<br \/>\n<\/strong>Unlimited minutes for $3.15 \/ month<\/p>\n<p><strong>Calls to the US from Canada:<\/strong><br \/>\n$0.15 per minute<\/p>\n<p><strong>US Long Distance Packages<\/strong><\/p>\n<ul>\n<li>50 minutes for $5<\/li>\n<li>125 minutes for $10<\/li>\n<\/ul>\n<p><strong>International Calls<\/strong><\/p>\n<ul>\n<li>Visit <a href=\"http:\/\/www.rogers.com\/web\/content\/add-ons?ipn=1#\/longdistance\" target=\"_blank\" rel=\"noopener\">Rogers website <\/a>for details.<\/li>\n<\/ul>\n<p><strong>$7 US &amp; International long distance Saver\u00a0<\/strong><\/p>\n<p>With this add-on you will receive extremely low rates for call from Canada to the US and International for $7 per month.<\/p>\n<p>As an example:<br \/>\nChina \/ regular rate is 1.50$ per minute \/ with the $7 long distance saver the long distance saver rate is now 0.05$ per minute<\/p>\n<p>India \/ regular rate 1.50$ per minute \/ \/ with the $7 long distance saver the long\u00a0 distance rate is now 0.02$ per minute<\/p>\n<p>You can save up to 98% on calls from Canada to over 100 destinations. See <a href=\"https:\/\/www.rogers.com\/consumer\/wireless\/long-distance\" target=\"_blank\" rel=\"noopener\">rogers.com\/longdistance<\/a> to check the destinations included and their calling rates.<br \/>\nNote: If the destination does not have a preferred rate, only the pay-per-use rates will be displayed.<\/p>\n<p>The 7 $ option also allows SMS and MMS unlimited and for free from Canada to US and international countries.<\/p>\n<p>As long as the call\u00a0is placed from anywhere in Canada, the end user is fine.<\/p>\n<p>Please note that usage outside of Canada (roaming) is not included with this option.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-what-is-mms\" aria-expanded=\"false\" aria-controls=\"slideme-what-is-mms\" class=\"slideme__heading slideme__trigger\">What is MMS?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-what-is-mms\" aria-hidden=\"true\">\n\t\t\t<p>MMS, aka multimedia messaging service, allows cellphone and smartphone users to send each other multimedia messages such as images and video.<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n\n<div class=\"slideme\">\n\t<dl class=\"slideme__list\">\n\n\t\t<dt class=\"slideme__term\"><a href=\"#slideme-is-tethering-included\" aria-expanded=\"false\" aria-controls=\"slideme-is-tethering-included\" class=\"slideme__heading slideme__trigger\">Is Tethering included?<\/a><\/dt>\n\n\t\t<dd class=\"slideme__description\" id=\"slideme-is-tethering-included\" aria-hidden=\"true\">\n\t\t\t<p>Yes<\/p>\n\t\t<\/dd>\n\n\t<dl>\n<\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - 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