1. Support for Zoom at Carleton
  2. Workshops
  3. Using Zoom
    1. Install and Set up Zoom
    2. Zoom Security & Managing Online Emergencies
    3. Scheduling Zoom Meetings
    4. Using Zoom and its Various Features
    5. Pedagogy Resources
  4. FAQs
  5. Zoom’s official support site

Support for Zoom at Carleton

Teaching and Learning Services supports instructors and staff via zoom@carleton.ca for online classroom support and general help with Zoom.

Zoom Pro Licenses: If you require a Zoom license, please complete this Zoom License Request Form
NOTE for TA’s: Instructors must request a Zoom license on behalf of their teaching assistants. Please refer to our FAQs below for more information on requesting a license for a TA.

Learn more about web conferencing in general, including best practices and the differences between BigBlueButton, Microsoft Teams and Zoom on our Conferencing at Carleton page.

Student technical support, including account and educational technology application support, will be provided by the ITS service desk. Student-specific Zoom resources can also be found on the Carleton Online website.


We are offering a number of online training sessions to help you get started with Zoom. Please visit the EDC’s event page.

Zoom’s official support site also offers Education Webinar sessions each week. Visit zoom.us/events and type “Education” into the search bar to filter the events for educators.

Using Zoom

Install and Set up Zoom

Zoom Security & Managing Online Emergencies

Scheduling Zoom Meetings

Using Zoom and its Various Features

The Zoom Waiting Room

Participant Management

Screen Sharing and Annotation

Breakout Rooms


Accessibility and Interpretation

Virtual Backgrounds

Recording and Editing Zoom Sessions

Pedagogy Resources


Zoom’s official support site

This is your best resource for all things Zoom. Their short modular tutorial videos are setup to allow you to simply focus on the step you’re looking for help with.
Access the full tutorial library here: support.zoom.us/hc/en-us/