{"id":5859,"date":"2017-04-28T13:45:17","date_gmt":"2017-04-28T17:45:17","guid":{"rendered":"https:\/\/newsroom.carleton.ca\/?post_type=cu_story&p=5859"},"modified":"2025-10-10T10:35:11","modified_gmt":"2025-10-10T14:35:11","slug":"paul-menton-centre-volunteers","status":"publish","type":"cu_story","link":"https:\/\/carleton.ca\/news\/story\/paul-menton-centre-volunteers\/","title":{"rendered":"Paul Menton Centre Volunteers"},"content":{"rendered":"\n
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\n Paul Menton Centre Volunteers\n <\/h1>\n \n <\/header>\n <\/div>\n\n \n <\/path>\n <\/path>\n <\/svg>\n <\/div>\n\n \n\n <\/div>\n<\/section>\n\n

When cognitive science student Rita Christophi was starting her second year at Carleton, she wanted to get more involved in campus life.<\/p>\n\n\n\n

In search of volunteer opportunities, she happened upon the Paul Menton Centre for Students with Disabilities<\/a> website, which detailed a range of options.<\/p>\n\n\n\n

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From left to right: Ashley Nyavor, Hunter Calder, Maureen Jones, Carly Crump, Jocelyn van Wynsberghe and Bruce Hamm<\/figcaption><\/figure>\n\n\n\n

\u201cThere were a lot of ways to step in and dip my toes in the water,\u201d says Christophi, who became a PMC note-taker for two semesters and has spent this school year serving as a captioner who transcribes audio for films and videos that are screened during classes.<\/p>\n\n\n

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\u201cI really like the idea of volunteering to directly help other students. It doesn\u2019t take that much effort or time, but it can make a big difference.\u201d<\/p>\n<\/blockquote>\n<\/div>\n\n\n

By taking careful notes in class, reviewing them for accuracy and then sharing the electronic documents with anonymous recipients, Christophi\u2019s efforts allowed others with disabilities who cannot take notes to stay on track academically. By watching documentaries and advertising reels and typing text to accompany the images onscreen using the PMC\u2019s captioning software, she made it easier for hearing impaired students keep pace with their peers.<\/p>\n\n\n\n

\u201cIt\u2019s a simple but excellent way to help,\u201d she says, adding that the note-taking duties enhanced her ability to stay focused in class, while the captioning exposed her to diverse films and videos such as a Second World War documentary for a human rights course and Ikea and Coca-Cola ads for a business class.<\/p>\n\n\n

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\u201cAs a student, I know that classes can be difficult for a number of reasons. Getting peer-to-peer support can really turn things around.\u201d<\/p>\n<\/blockquote>\n<\/div>\n\n\n

Christophi is one of about 1,800 volunteers who are helping the PMC maintain Carleton\u2019s reputation as the most accessible university in Canada and possibility the world.<\/p>\n\n\n\n

The two or three hours they spend each week taking notes, transcribing audio, tutoring, mentoring, assisting with photo and video shoots, helping out at events and helping students with disabilities get comfortable navigating the campus on their own embody a supportive culture that\u2019s one of Carleton\u2019s most distinctive features.<\/p>\n\n\n\n

As one of the participants at Carleton\u2019s recent \u201cTalk Exchange<\/a>\u201d event said: \u201cIf we are establishing a community of caring, with caring faculty and staff, then students begin to care for each other, they take that attitude with them when they leave.\u201d<\/p>\n\n\n

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Paul Menton Centre Leads in Providing Services<\/h2>\n\n\n\n

Since it opened in 1990, the PMC has played a leading role in co-ordinating disability services at Carleton, working to increase accessibility and further integrate students with disabilities into all aspects of university life.<\/p>\n\n\n\n

This year, about 2,700 students with learning disabilities, ADHD and mental health concerns, as well as visual impairments, mobility challenges and other physical conditions, will benefit from its services \u2014 an increase from just over 2,300 students last year, which is consistent with an annual increase in demand of roughly 10 percent every year.<\/p>\n\n\n\n

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Student Services Administrator Bruce Hamm says the PMC treats its volunteers like professional employees.<\/figcaption><\/figure>\n\n\n\n

The PMC\u2019s dedicated volunteers provide valuable support alongside the centre\u2019s staff, and the money saved by not paying for assistance like note-taking and captioning helps fund other important programs.<\/p>\n\n\n\n

The PMC treats its volunteers like professional employees, says the centre\u2019s Student Services Administrator Bruce Hamm, who manages the volunteer program. Shifts are scheduled and duties organized so students can get to work as soon as they arrive \u2014 there\u2019s no standing around and waiting.<\/p>\n\n\n\n

\u201cWhen you work with a large number of volunteers, you take on all of their strengths and abilities,\u201d says Hamm, recalling when a graduate student studying English was called upon to caption a video with Shakespearean dialogue, and when francophone students have been asked to caption French-language films.<\/p>\n\n\n\n

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\u201cWhen you work with a large number of volunteers, you take on all of their strengths and abilities,\u201d says Hamm.<\/figcaption><\/figure>\n\n\n\n

Roughly 80 to 90 percent of PMC volunteers are note-takers, and the centre boasts a match rate of 90 to 95 percent when students with disabilities request assistance with notes for a class. That compares to match rates of 60 to 65 percent at other universities in the province, including some that pay for these services.<\/p>\n\n\n

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\u201cThe nurturing culture at Carleton really fuels our volunteer community,\u201d says Hamm.<\/p>\n<\/blockquote>\n<\/div>\n\n\n

\u201cI think it\u2019s a symbiotic relationship. I can definitely see the students-helping-students mindset in action at this university.\u201d<\/p>\n\n\n

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A Shift in Volunteer Demographics<\/h2>\n\n\n\n

Over the last 20 or so years, there\u2019s been a shift in volunteer demographics across Canada. Seniors and retirees used to comprise the largest group of volunteers; now it\u2019s the 15 to 24 cohort.<\/p>\n\n\n\n

The national shift reflects how difficult it can be for young people to get relevant work experiences, says Hamm. It also speaks to the value employers place on seeing these types of societal contributions on the resumes of prospective employees.<\/p>\n\n\n\n

The PMC is catching this demographic wave, says Hamm, but there\u2019s another factor at play, according to PMC Director Larry McCloskey.<\/p>\n\n\n

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\u201cWe\u2019re grateful for the volunteer support, but it doesn\u2019t happen by itself,\u201d says McCloskey.<\/p>\n<\/blockquote>\n<\/div>\n\n\n

\u201cWe have a great team led by Bruce \u2014 and they\u2019ve made this culture a reality though hard work.<\/p>\n\n\n\n

\u201cThey\u2019re making volunteering a thing to do. It\u2019s a real phenomenon. You won\u2019t see anything like it anywhere else.\u201d
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\"\"<\/figure>","protected":false},"excerpt":{"rendered":"

When cognitive science student Rita Christophi was starting her second year at Carleton, she wanted to get more involved in campus life. In search of volunteer opportunities, she happened upon the Paul Menton Centre for Students with Disabilities website, which detailed a range of options. \u201cThere were a lot of ways to step in and […]<\/p>\n","protected":false},"author":410,"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"cu_story_type":[28,25],"cu_story_tag":[1930],"class_list":["post-5859","cu_story","type-cu_story","status-publish","hentry","cu_story_type-community-partnerships","cu_story_type-student-experience","cu_story_tag-equity-diversity-and-inclusion"],"acf":{"cu_post_thumbnail":false},"_links":{"self":[{"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/cu_story\/5859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/cu_story"}],"about":[{"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/types\/cu_story"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/users\/410"}],"version-history":[{"count":1,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/cu_story\/5859\/revisions"}],"predecessor-version":[{"id":97995,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/cu_story\/5859\/revisions\/97995"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/media?parent=5859"}],"wp:term":[{"taxonomy":"cu_story_type","embeddable":true,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/cu_story_type?post=5859"},{"taxonomy":"cu_story_tag","embeddable":true,"href":"https:\/\/carleton.ca\/news\/wp-json\/wp\/v2\/cu_story_tag?post=5859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}