The Ombudsperson is available. Please use the Contact Us form.


Carleton is available to support students connecting to what they need for completing courses online.

Where can I get help?

Carleton University remains open and is operating remotely. For specific information such as how to reach different offices virtually, hours of operation, and other pertinent information, please review the Student Service Information page.

Students can email covidinfo@carleton.ca for online course support and accessing resources.

Students can also contact Ombuds Services using Contact Us and the Ombudsperson will assist you.

Resources for Students Learning Online

If you are registered for an online course, but unsure how to participate, Carleton Online has a resource just for you. It details how to activate your MyCarletonOne account, participate in the class and determine what the expectations are for the class

Enroll in the Online Student Success Module, which is a short cuLearn module that goes through the nuts and bolts of learning online.

Are you having difficulty transitioning into your new online classroom? Want to maximize your academic success? Carleton University’s Teaching and Learning Services has crafted a list of their top tips.

COVID-19 Student Resources

The Office of Student Affairs has prepared a guide to help students access resources to support their needs, such as emergency funds, federal support programs, technical assistance, and food security.