Student Services

Your student’s academic success at Carleton is facilitated by a network of support services. Students are encouraged to use the Ravens Resources search tool on the Current Student site for ongoing questions about services offered on campus. You can also get familiar with the CU Services to provide timely guidance and advice to your student.

Academic Advising Centre
302 Tory Building
The Academic Advising Centre’s (AAC) primary focus is to support undergraduate and special students in achieving academic success. The AAC offers walk-in advising sessions for students who are experiencing academic difficulty, need assistance understanding their academic audit, want to ensure they are fulfilling their degree program’s academic requirements, or have been placed on Academic Warning. Academic advisors at the AAC can also explain the University’s academic rules and regulations and help students develop plans to keep them on track towards attaining their academic goals.

Awards and Financial Aid
202 Robertson Hall
The Awards and Financial Aid office administers various financial aid and awards programs to reward academic achievement and to provide financial assistance. The office is responsible for the administration of undergraduate scholarships (entrance and prestige), bursary and work study programs. It also administers government-sponsored financial aid programs such as the Ontario Student Assistance Program (OSAP) for both graduate and undergraduate students as well as provincial scholarship and bursary programs.

Career Services
401 Tory Building
Career Services is Carleton University’s on-campus centre for career development and exploration, employment preparation, and the primary place to find experiential learning opportunities for all current students and alumni. Career Services offers one-on-one career advising sessions to help students identify key connections between their degree, interests, and future career paths, learn how to implement effective job search and networking strategies, review their resume and/or cover letter, prepare for job interviews, and explore post-graduate education options. Their services, workshops, events, and professional development programs help students develop key employability skills and build connections with industry professionals. Students can meet and network with prospective employers and learn about upcoming employment opportunities at Career Services’ on-campus career fairs, networking nights, and employer recruitment sessions.

Centre for Student Academic Support
4th Floor MacOdrum Library
The Centre for Student Academic Support (CSAS) is Carleton’s collaborative student learning centre. Centrally located on the 4th floor of the MacOdrum Library, CSAS offers peer-led individualized and group-based academic support services to provide you with university-level learning strategies. Using a combination of workshops, one-on-one peer mentoring, in-class presentations, and online initiatives, CSAS helps students to develop effective study habits, improve writing and study skills, and enhance their understanding and application of course material.

Co-operative Education
1400 Carleton Technology & Training Centre
Carleton’s Co-operative Education Program is an excellent way for students to get a head start on building their career. Through co-op, students develop key employability skills, create a network of industry professionals, and gain valuable, degree-related work experience while earning money to help reduce student debt. All co-op work terms are full-time, paid positions that are monitored by the Co-op Office. Successful co-op students graduate with 12 to 20 months of hands-on work experience – giving them a competitive edge once they enter the job market. The co-op option is offered in a variety of undergraduate and graduate degree programs.

Department of Recreation and Athletics
Athletics Building
(613) 520-2600 ext.5655
As the active hub on campus, the Department of Recreation and Athletics is dedicated to providing a broad spectrum of sport, fitness and recreational opportunities for our students and the Carleton University community. Through teamwork we deliver excellence in sport, health and life.

From Intention to Action
4th floor MacOdrum Library
613-520-2600 x1028
The From Intention to Action (FIT: Action) program supports undergraduate and graduate students in the often stressful transition into university. We help students to better manage stress and improve their academic performance, adjusting to their lifestyle in a healthy way. FIT: Action students meet 1-on-1 with a Coordinator for 1 hour every week for 12 consecutive weeks. Our Coordinators are staff members or Master’s-level interns trained in counselling and learning strategies. Often students feel overwhelmed and aren’t sure where to go. The most common ways we help are: stress management, coping skills, time managment, and learning strategies.

Health and Counselling Services
2600 Carleton Technology and Training Centre
Health and Counselling Services (HCS) is your health and wellness centre on campus. HCS offers medical and counselling services and a health promotion program and Resource Centre. HCS medical professionals include family physicians, registered nurses, a health educator and dietitians who provide specialized services in addition to basic medical and walk-in services. Our counselling staff, including an international student counsellor and two counsellors located in residence, can help students with personal and emotional difficulties. All health records are confidential. Appointments are recommended, however, students can walk-in to be assessed between the hours of 8:30 a.m. and 3:45 p.m. Monday to Friday.

International Student Services Office
128 University Centre
The International Student Services Office (ISSO) centralizes all services for registered international students and administers exchange programs for outgoing and incoming students. The ISSO creates global engagement and international opportunities for the entire Carleton University community. Programs include intercultural education programs, exchange program administration, administration of the University Health Insurance Plan, Canadian immigration support, orientation/pre-departure/re-entry programs, individual advising, confidential counselling with an international counsellor, and social events and activities.

Paul Menton Centre for Students with Disabilities
500 University Centre
Carleton University is committed to providing access for students with disabilities to its rich variety of educational opportunities. The Paul Menton Centre (PMC) is the primary department on campus that coordinates academic accommodations and support services for Carleton students with disabilities. PMC offers a variety of individualized support services to students who meet specified disability documentation requirements, including assistance with note-taking, test and exam accommodations, adaptive equipment loans, 24/7 attendant service for students with physical disabilities, and learning strategy information.

Residence Life Services
261 Stormont House
(613) 520-5612
Housing and Residence Life Services works to create student focused residence community and strives to continuously provide quality service to support our residents. We are committed to providing opportunities for personal growth and academic development while promoting a safe and inclusive living environment.

Scheduling and Exam Services
508 University Centre
Scheudling and Exam Services (SES) is the department mandated with creating course timetables and coordinating formally scheduled final examinations on behalf of the university community. SES provides five essential services to our university community: Space Management/Room Bookings, Course Timetabling, Scheduling and Administering Examinations, the McIntyre Exam Centre and Proctor Services for External Exams. On this website, you can find more information about our services, including important details for students, instructors, and administrative staff regarding timetables, exams and more.

Student Affairs
430 Tory Building
Carleton University is committed to providing a living and learning environment that promotes student success both inside and outside of the classroom. There are many elements that contribute to student success; the Office of Student Affairs is responsible for directing several programs, policies or services that aim to make the university community’s on campus experience a positive one. This office oversees the Student Rights and Responsibilities policy, is responsible for centralized support for the Academic Integrity policy, including managing appeal procedures and oversees the Alcohol policy and alcohol awareness activities. Student Affairs also supports student event risk management practices, administers the Student Activities Fund, and offers resources for students coping with crisis.

Student Experience Office
430 Tory Building
The Student Experience Office provides relevant and helpful services to encourage student engagement. The SEO provides transitional support for first-year students through Summer, Fall, Winter and Academic Orientation programs. It also offers leadership development and community service learning initiatives to help all undergraduate students make connections between classroom learning and community service experience. These programs and services encourage student engagement both on and off campus.

Undergraduate Recruitment Office and Admissions Services
315 Robertson Hall
613-520-3663 or 1-888-354-4414 (toll-free in Canada)
The Undergraduate Recruitment Office (URO) and Admissions Services recruit and admit the best and brightest students to Carleton University. The Undergraduate Recruitment Office is the “welcome centre” for prospective undergraduate students and provides information about Carleton and represents all undergraduate programs and services. URO holds over 20 events for prospective students each year, administers the Campus Tour program, writes a monthly electronic newsletter, calls prospective students through telecounselling call campaigns. Together, URO and Admissions Services respond to prospective student enquiries (email, phone, and in person) and support them through the entire admission process. Admissions Services processes over 22,000 undergraduate applications annually and admits over 5,500 students to Carleton University each year. Also within Admissions Services is the International Admissions and Recruitment unit that contributes to the overall admission targets of the university by bringing the Carleton message to students abroad.

University Registrar’s Office
300 Tory Building
The University Registrar’s Office consists of the Undergraduate Registrar’s Office, Scheduling and Exam Services and the Undergraduate Appeals Secretariat. The Undergraduate Registrar’s Office manages the academic activities of Undergraduate and Special Students and the Academic Records of all Carleton students. Scheduling and Examinations manages the preparation and posting of class schedules, room assignments, ad-hoc bookings and the management and scheduling of all final examinations, deferred exams and off-campus exams. The Undergraduate Appeals Secretariat coordinates and manages all Appeals for Special Consideration from undergraduate and special students.

Office of the Vice-President (Students and Enrolment)
420 Tory Building

The Office of the Vice-President (Students and Enrolment), works with students, faculty, university administration, and student government to enhance the university experience for all Carleton University students. The mission of the Office of the Vice-President (S & E) is to provide comprehensive support for students from their first point of contact with the university through to graduation. Together our offices provide programs and services to recruit students, support students through the application and admission process, promote student development and learning, enhance the student experience, and contribute to the creation of an environment for student success.