FAQs

The PMC Coordinators have compiled a list of frequently asked questions about writing online exams and accommodations. Please email your PMC coordinator if the answer(s) to your question(s) is not in the FAQs provided.

For Emergency Support During Online Exams

To ease concern about and troubleshoot any technical and infrastructure disruptions during any online exam, Carleton will have an emergency call line available to students during the exam period.

Exam-Related Emergency Toll-Free Call Line: 1-877-557-2930 (Canada/US)

Exam-Related Emergency Outside Canada/US: +1-613-518-2601

Emergency Exam SMS: 1-613-518-2601*

Email: onlineexams@carleton.ca

Operations: Monday-Friday 8:30am-9:00pm (Eastern Time) during formal exam period.

Non-Emergency: 613-520-2600 ext 1571 Monday to Friday, 8:30am – 4:30pm (Eastern Time)

*Note that this line only accepts plaintext SMS; not MMS, media/picture messages, or WhatsApp