As Carleton University continues to follow our safe meetings and social distancing guidelines, Procurement Services has transitioned to providing services remotely during our regular business hours (8:30 a.m. to 4:30 p.m., Monday to Friday).

The best way to connect with Procurement Services is by email, at, or, for eShop assistance, at  You should receive a reply to your inquiry within 1 business day.

Below is some important information for our clients to consider for continued operations.


If you are expecting a delivery by courier, please ensure that there is someone available to receive it at the location given to the service provider. If the location needs to be changed because no one will be available to receive the delivery, it is up to you to make those arrangements with the service provider.

If your package contains perishable items and no one will be available to receive the delivery, please redirect your shipment to the Science Stores. Ensure that 118 Steacie is the delivery address being provided for these orders and also advise Science Stores of the upcoming delivery, by email, at Please also be advised that packages which have already cleared customs without a change in address cannot be rerouted.

Customs Clearance

Any one expecting an international shipment or placing an international order will need to be available to provide authorization, the information required for clearance and receive the shipment, or have a designate available.  If you anticipate any issues with your shipment because of availability of personnel, please provide information relating to the details of your shipment to


All purchase requisitions continue to be processed under normal operating procedures; however, if you are placing an order, please only do so if someone will be available to receive the goods at the delivery location, if applicable.

Request For Proposals

If you are in the middle of an RFP process with our office, a staff member will be in touch by email to discuss next steps.  All in person presentations, if required, will be postponed until April at which time we will look to move presentations online.

Procurement Cards and Travel Cards

Anyone who needs to pick up a Procurement Card, Amex or eCard will need to make an appointment with our office to pick up the card, if the need is urgent; otherwise, cards will be sent out when regular services resume.

Nelson Water Deliveries

Nelson Water has informed us that all deliveries to campus have been cancelled until further notice.

We appreciate your patience during this time.  Please be advised that you may experience some supply chain delays or possible delivery interruptions; however, we will be available through email to assist with any issues.

For further inquiries, please contact

Shredding Services – Iron Mountain

All scheduled shredding services with Iron Mountain have been placed on hold until regular services resume.

As a reminder, please refer to Working from Home and Securing University Records at: