{"id":24,"date":"2010-01-04T15:23:12","date_gmt":"2010-01-04T20:23:12","guid":{"rendered":"http:\/\/carleton.ca\/qualityinitiatives\/?page_id=24"},"modified":"2024-08-30T14:02:03","modified_gmt":"2024-08-30T18:02:03","slug":"benchmarking-model","status":"publish","type":"page","link":"https:\/\/carleton.ca\/qualityinitiatives\/oqi-services\/benchmarking\/benchmarking-model\/","title":{"rendered":"Organizational Model"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Organizational Model\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<p>The organizational model for benchmarking processes at Carleton University involves the Organizational Excellence Steering Committee (OESC), which oversees Benchmarking initiatives. The roles\/responsibilities, and code of conduct of the Benchmarking participants are:<\/p>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n        \n            \n\n\n<header class=\"mb-6 cu-pageheader cu-component-updated md:mb-12\">\n    <h2 id=\"composition\" class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px\">\n        Composition\n    <\/h2>\n\n    <\/header>\n    \n    <dl class=\"cu-description cu-component-updated\">\n        \n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-organizational-excellence-steering-committee\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Organizational Excellence Steering Committee\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-organizational-excellence-steering-committee\">\n            \n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/carleton.ca\/qualityinitiatives\/governance\">Committee members<\/a><\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-benchmarking-team\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Benchmarking Team\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-benchmarking-team\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Team Leader: Manager<\/li>\n\n\n\n<li>1-2 Employees from functional area<\/li>\n\n\n\n<li>1-2 Users\/Customers of the process<\/li>\n\n\n\n<li>Benchmarking Officer<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-implementation-team\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Implementation Team\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-implementation-team\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Team Leader: Manager<\/li>\n\n\n\n<li>3-4 Employees from functional area<\/li>\n\n\n\n<li>Additional stakeholders as needed<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <\/dl>\n\n\n    <\/div>\n<\/section>\n\n\n\n<p><\/p>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n        \n            \n\n\n<header class=\"mb-6 cu-pageheader cu-component-updated md:mb-12\">\n    <h2 id=\"roles-and-responsibilities\" class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px\">\n        Roles and Responsibilities\n    <\/h2>\n\n    <\/header>\n    \n    <dl class=\"cu-description cu-component-updated\">\n        \n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-organizational-excellence-steering-committee\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Organizational Excellence Steering Committee\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-organizational-excellence-steering-committee\">\n            \n\n<p>The&nbsp;<a href=\"http:\/\/carleton.ca\/qualityinitiatives\/about\/steering-committee\/\">OESC<\/a>&nbsp;has overall responsibility for Benchmarking processes and\/or policies in the Finance and Administrative area of the University. The Committee meets monthly to approve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processes and\/or policies selected for benchmarking, informed by the University\u2019s strategic plan\/goals<\/li>\n\n\n\n<li>Membership of the Benchmarking Team<\/li>\n\n\n\n<li>Resources required for Benchmarking<\/li>\n\n\n\n<li>Recommendations<\/li>\n\n\n\n<li>Implementation Plans (Action plan for improving the process and\/or policy being benchmarked)<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-benchmarking-team\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Benchmarking Team\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-benchmarking-team\">\n            \n\n<p>The Benchmarking Team meets regularly to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Work with the Benchmarking Officer<\/li>\n\n\n\n<li>Provide in depth information on the current performance of the process and\/or policy, its strengths, and its weaknesses<\/li>\n\n\n\n<li>Collect and analyze internal data<\/li>\n\n\n\n<li>Suggest ways to improve the performance of the process and\/or policy<\/li>\n\n\n\n<li>Research best practices and identify potential Benchmarking Partners<\/li>\n\n\n\n<li>Provide data, measures, and statistics on the performance of the process and\/or policy<\/li>\n\n\n\n<li>Assist in identifying the root cause of better performance<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-quality-advisor\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Quality Advisor\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-quality-advisor\">\n            \n\n<p>The&nbsp;<a href=\"https:\/\/carleton.ca\/qualityinitiatives\/people\/melanie-dow\/\">Quality Advisor&nbsp;<\/a>works with Benchmarking Team, the Implementation Team, and the Benchmarking Steering Committee to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plan and execute the benchmarking project<\/li>\n\n\n\n<li>Train, guide, and support the Benchmarking Team<\/li>\n\n\n\n<li>Collect and analyze the data related to benchmarking project<\/li>\n\n\n\n<li>Conduct surveys, interviews, focus groups, and site visits<\/li>\n\n\n\n<li>Research best practices<\/li>\n\n\n\n<li>Arrange, coordinate and work with Benchmarking Partner(s)<\/li>\n\n\n\n<li>Work with the team and project owner to draft an implementation plan<\/li>\n\n\n\n<li>Assist the team in executing the implementation plan as needed<\/li>\n\n\n\n<li>Monitor and track the progress of the implementation plan<\/li>\n\n\n\n<li>Report on the progress of the implementation plan to the Organizational Excellence Steering Committee<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-implementation-team\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    Implementation Team\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-implementation-team\">\n            \n\n<ul class=\"wp-block-list\">\n<li>Develop implementation plan<\/li>\n\n\n\n<li>Outline the actions needed to be taken to implement the recommendations<\/li>\n\n\n\n<li>Determine what resources will be needed and how long it will take to implement the plan<\/li>\n\n\n\n<li>Identify support needed from the Office of Quality Initiatives, and outline roles and responsibilities<\/li>\n\n\n\n<li>Present implementation plan to Organizational Excellence Steering Committee for approval to move forward<\/li>\n\n\n\n<li>Responsible for implementing recommended changes<\/li>\n\n\n\n<li>Communicate with the employees and the customers who will be affected by the recommended changes made to the process and\/or policy that was benchmarked<\/li>\n\n\n\n<li>Educate and\/or train employees and customers on how to use and manage the recommended changes<\/li>\n\n\n\n<li>Monitor and measure impact of changes to the performance of the process and\/or policy<\/li>\n\n\n\n<li>Review periodically how employees and customers are adapting to the recommended changes made to the process and\/or policy that was benchmarked<\/li>\n\n\n\n<li>Report to Organizational Excellence Steering Committee semi-yearly<\/li>\n\n\n\n<li>Convey results to benchmarking team periodically<\/li>\n\n\n\n<li>Report back trending results 6-12 months after completion<\/li>\n<\/ul>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <\/dl>\n\n\n    <\/div>\n<\/section>\n\n\n\n<h2 id=\"code-of-conduct\" class=\"wp-block-heading\">Code of Conduct<\/h2>\n\n\n\n<p>Carleton University undertakes to adhere to the Benchmarking Code of Conduct developed by the American Productivity &amp; Quality Center.<\/p>\n\n\n\n<p><span style=\"font-weight: normal;\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The organizational model for benchmarking processes at Carleton University involves the Organizational Excellence Steering Committee (OESC), which oversees Benchmarking initiatives. The roles\/responsibilities, and code of conduct of the Benchmarking participants are: Code of Conduct Carleton University undertakes to adhere to the Benchmarking Code of Conduct developed by the American Productivity &amp; Quality Center.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":704,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[131],"class_list":["post-24","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":false},"_links":{"self":[{"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":5,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":251291,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/pages\/24\/revisions\/251291"}],"up":[{"embeddable":true,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/pages\/704"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/media?parent=24"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/cu_page_type?post=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}