{"id":251874,"date":"2025-05-08T15:12:43","date_gmt":"2025-05-08T19:12:43","guid":{"rendered":"https:\/\/carleton.ca\/qualityinitiatives\/?page_id=251874"},"modified":"2025-08-20T10:39:00","modified_gmt":"2025-08-20T14:39:00","slug":"our-impact","status":"publish","type":"page","link":"https:\/\/carleton.ca\/qualityinitiatives\/our-impact\/","title":{"rendered":"Our Impact"},"content":{"rendered":"\n
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\n Our Impact\n <\/h1>\n \n \n\n

2024-25<\/p>\n\n\n <\/header>\n <\/div>\n\n <\/div>\n\n \n\n <\/div>\n<\/section>\n\n\n\n

2024-25 Impact<\/h3>\n\n\n\n

The Office of Quality Initiatives plays a pivotal role in fostering continuous improvement and excellence across the university. While the true impact of our work often unfolds over the long term, the following numbers provide a glimpse into the range, volume, and depth of our efforts.<\/p>\n\n\n \n

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\n Customized Facilitation\n <\/h2>\n\n

\n We offer customized facilitation for retreats, workshops and meetings, tailoring our approach to your goals to ensure a productive and engaging experience.\n <\/p>\n <\/header>\n \n

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\n 11 Requests\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 22 Sessions\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 400+ Participants\n <\/p>\n

\n including faculty, staff, and community partners\n <\/p>\n <\/div>\n<\/div>\n\n\n <\/div>\n\n \n <\/div>\n<\/section>\n\n\n

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[OQI\u2019s] facilitation of a day long departmental ‘retreat’ was exceptional. [They] took the time to understand the department’s needs and issues, collaborated with us in preparing (and revising) an agenda, and led the discussions in a highly professional manner.<\/p>\n<\/blockquote>\n<\/div>\n\n \n

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\n Evidence-Informed Planning and Decision-Making\n <\/h2>\n\n

\n OQI collaborates with stakeholders, conducts research, and gathers data to set goals and create actionable plans, ensuring decisions are well-informed and aligned with university objectives.\n <\/p>\n <\/header>\n \n

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\n 4 Formal Assessments\/Reviews\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 30 Consultation Sessions\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 70+ Participants\n <\/p>\n

\n including faculty, staff and external subject matter experts\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n Actionable Recommendations\n <\/p>\n

\n to enhance processes, communication, collaboration, and work environments\n <\/p>\n <\/div>\n<\/div>\n\n\n <\/div>\n\n \n <\/div>\n<\/section>\n\n\n\n

Organizational Development <\/h2>\n\n\n \n
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\n Learning and Professional Development\n <\/h2>\n\n

\n Learning and Professional Development focuses on cultivating a culture of continuous improvement and growth. This includes tailored training programs, workshops, and resources designed to enhance skills and competencies across the university.\n <\/p>\n <\/header>\n \n

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\n 175+ Training Hours \n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 1,460+ Training Participants\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 40 Training Hours\n <\/p>\n

\n specifically dedicated to Management Development\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 417 Participants\n <\/p>\n

\n across Management Development offerings\n <\/p>\n <\/div>\n<\/div>\n\n\n <\/div>\n\n \n <\/div>\n<\/section>\n\n\n

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I feel better prepared to navigate the relationship of manager to employee after this session. I liked the concrete resources, and also the simplicity of the way the information was presented.<\/em>..<\/p>\n<\/blockquote>\n<\/div>\n\n \n

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\n Healthy Workplace\n <\/h2>\n\n

\n Healthy Workplace promotes positive physical and mental health, resilience, and work-life balance among faculty and staff. Through workshops, challenges, and resources, the community engages in a vibrant culture of well-being.\n <\/p>\n <\/header>\n \n

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\n 47 Workshops\/Offerings\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 1,715+ Participants\n <\/p>\n <\/div>\n<\/div>\n\n\n <\/div>\n\n \n <\/div>\n<\/section>\n\n\n

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I have participated in many healthy workplace events and it is a great initiative that has taught me a lot about self care, staying active and work life balance.<\/em><\/p>\n<\/blockquote>\n<\/div>\n\n \n

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\n Carleton Leader\n <\/h2>\n\n

\n Carleton Leader, developed by and for the university, aims to build leadership capabilities that foster positive work environments and embrace innovative practices. This initiative positions Carleton University at the forefront of excellence.\n <\/p>\n <\/header>\n \n

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\n 525+ Carleton Leaders\n <\/p>\n

\n to date\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 95% of Respondents\n <\/p>\n

\n felt they have improved networks and relationships\n <\/p>\n <\/div>\n<\/div>\n\n\n <\/div>\n\n \n <\/div>\n<\/section>\n\n\n

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[Carleton Leader] made me realize my value as a leader…made me see myself as a leader… It helped me see ME in the role. It helped me identify my leadership and how I can use my strengths to improve.<\/p>\n<\/blockquote>\n<\/div>\n\n\n

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\n Higher Education Leadership Development \n <\/h2>\n \n \n <\/header>\n\n \n\n

A pilot program, inspired by Carleton Leader, has been developed with The Canadian Association of University Business Officers (CAUBO), which will launch in the Fall of 2025. <\/p>\n\n\n <\/div>\n\n <\/div>\n\n <\/div>\n<\/section>\n\n\n\n

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\n Organizational Efficiency\n <\/h2>\n\n

\n We drive continuous improvement, focusing on creating streamlining processes from the customer perspective. Our tailored approach addresses the unique needs of each team, ensuring impactful and sustainable change.\n <\/p>\n <\/header>\n \n

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\n 17 Initiatives\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 21 Units Engaged\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n $108K in Ongoing Savings\n <\/p>\n

\n and $97K in one-time savings from four initiatives\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 100% of Respondents\n <\/p>\n

\n agree\/strongly agree that this work has led to positive changes\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 95% of Respondents\n <\/p>\n

\n agree\/strongly agree that the improvements have been sustained\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 5-Part Workshop Series\n <\/p>\n

\n on Process Improvement developed and launched\n <\/p>\n <\/div>\n<\/div>\n\n\n <\/div>\n\n \n <\/div>\n<\/section>\n\n\n\n

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[OQI] are wonderful colleagues and super helpful to have supporting these processes. Thank you!<\/p>\n<\/blockquote>\n<\/div>\n\n \n

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\n Service Excellence\n <\/h2>\n\n

\n We guide and assist clients in achieving Service Excellence by understanding customer needs and by determining the best strategy to meet or exceed customer expectations.\n <\/p>\n <\/header>\n \n

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\n 282 Nominations\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 420+ Individuals Recognized\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 415+ Attendees\n <\/p>\n

\n at the Service Excellence Awards Celebration\n <\/p>\n <\/div>\n<\/div>\n\n\n <\/div>\n\n \n <\/div>\n<\/section>\n\n\n\n

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\n Strategy Development and Implementation\n <\/h2>\n\n

\n We partner with Faculties, departments, and teams to develop comprehensive strategic and operational plans.\n <\/p>\n <\/header>\n \n

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\n 9 Initiatives \n <\/p>\n

\n involving 22 academic, 8 professional, and 1 research unit\n <\/p>\n <\/div>\n<\/div>\n\n\n

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\n 1 External Initiative\n <\/p>\n <\/div>\n<\/div>\n\n\n <\/div>\n\n \n <\/div>\n<\/section>\n\n\n\n

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\n Strategy Implementation Groups (SIGs)\n <\/h2>\n \n \n <\/header>\n\n \n\n

To support the implementation of the Finance and Administration Strategy, OQI provided backbone support to four SIGs. These groups brought together 40 members from across the division, fostering cross-functional collaboration and innovation. Their efforts led to several impactful outcomes:<\/p>\n\n\n <\/div>\n\n <\/div>\n\n <\/div>\n<\/section>\n\n\n\n

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  • Methodology to assess and optimize the division’s space usage\u200b<\/li>\n\n\n\n
  • A pilot of Carleton\u2019s first virtual agent\u200b to enhance service delivery<\/li>\n\n\n\n
  • Software learning sessions aimed at increasing awareness of risk, redundancy, and cost saving opportunities<\/li>\n\n\n\n
  • An AI pilot to evaluate business applications, benefits and limitations of targeted software licenses<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    2024-25 Impact The Office of Quality Initiatives plays a pivotal role in fostering continuous improvement and excellence across the university. While the true impact of our work often unfolds over the long term, the following numbers provide a glimpse into the range, volume, and depth of our efforts. [OQI\u2019s] facilitation of a day long departmental […]<\/p>\n","protected":false},"author":40,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[131],"class_list":["post-251874","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/pages\/251874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/comments?post=251874"}],"version-history":[{"count":5,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/pages\/251874\/revisions"}],"predecessor-version":[{"id":251932,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/pages\/251874\/revisions\/251932"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/media?parent=251874"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/qualityinitiatives\/wp-json\/wp\/v2\/cu_page_type?post=251874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}