{"id":5433,"date":"2019-01-09T16:55:23","date_gmt":"2019-01-09T21:55:23","guid":{"rendered":"https:\/\/carleton.ca\/scs\/?page_id=5433"},"modified":"2026-06-17T16:15:58","modified_gmt":"2026-06-17T20:15:58","slug":"openstack-technical-support","status":"publish","type":"page","link":"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/openstack-technical-support\/","title":{"rendered":"OpenStack Technical Support"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        OpenStack Technical Support\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<p>Technical Support for accessing and using the <strong>SCS OpenStack Cloud:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image alignright\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"http:\/\/carleton.ca\/scs\/wp-content\/uploads\/sites\/260\/os150.png\" alt=\"os150\" class=\"wp-image-317\"\/><\/figure>\n\n\n\n<p>Support comes in the form of step-by-step guides and single-topic technical support articles.<br>Additional information may be provided by your <strong>Supervisor<\/strong>, <strong>Instructor<\/strong>, <strong>Lab Coordinator<\/strong> or <strong>TA<\/strong>. If you have any questions, please follow instructions for getting <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/in-person-support\/\">in person support<\/a>.<\/p>\n\n\n\n\n<div class=\"w-full max-w-xl mx-auto overflow-hidden bg-white rounded-lg shadow-lg cu-stackedlist cu-component not-contained not-prose\">\n    <h2 class=\"px-6 py-4 text-base font-semibold border-b rounded-t-lg md:text-xl bg-gray-50 text-cu-black-800\">\n        Table of Contents\n    <\/h2>\n    <div class=\"grid cu-scrollto cu-stackedlist--toc cu-stackedlist--1 md:grid-cols-1\">\n            <div class=\"space-y-1\">\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        1.\n                    <\/span>\n\n                    <a href=\"#openstack-step-by-step-guide\" class=\"font-medium hover:underline\">\n                        OpenStack Step-by-Step Guide\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        2.\n                    <\/span>\n\n                    <a href=\"#openstack-user-guides\" class=\"font-medium hover:underline\">\n                        OpenStack User Guides\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        3.\n                    <\/span>\n\n                    <a href=\"#troubleshooting-articles\" class=\"font-medium hover:underline\">\n                        General Troubleshooting and User Guides\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        4.\n                    <\/span>\n\n                    <a href=\"#tagged-support-articles\" class=\"font-medium hover:underline\">\n                        Tagged Support Articles\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        5.\n                    <\/span>\n\n                    <a href=\"#prepare-support-request\" class=\"font-medium hover:underline\">\n                        Preparing an Openstack Instance Support Request\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        6.\n                    <\/span>\n\n                    <a href=\"#request-non-course-resources\" class=\"font-medium hover:underline\">\n                        Request Non-Course OpenStack Resources (Instances)\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        7.\n                    <\/span>\n\n                    <a href=\"#openstack-deprecated-user-guides\" class=\"font-medium hover:underline\">\n                        DEPRECATED OpenStack User Guides\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n            <\/div>\n\n    <\/div>\n<\/div>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n        \n    \n    <dl class=\"cu-description cu-component-updated\">\n        \n    <div class=\"grid pt-4 pb-3 border-b accordion border-cu-black-100 md:pt-6 md:pb-5 first:border-t\">\n        <dt class=\"font-semibold not-prose\">\n            <button class=\"flex items-center justify-between w-full text-left accordion__button\" aria-expanded=\"false\" aria-controls=\"accordion-login-credentials-first-login\">\n                <span class=\"flex-1 ml-auto text-left break-words whitespace-normal cu-icon\">\n                    <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/openstack-technical-support\/#slideme-login-credentials-first-login\">Login Credentials &amp; First Login<\/a>\n                <\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewbox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\" aria-hidden=\"true\" data-slot=\"icon\" class=\"w-5 h-5 ml-auto transition-transform rotate-0 accordion__icon text-cu-black-500\">\n                    <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M8.25 4.5l7.5 7.5-7.5 7.5\"><\/path>\n                <\/svg>\n            <\/button>\n        <\/dt>\n        <dd class=\"p-0 mt-0 cu-prose cu-prose-first-last accordion__content md:p-0 md:mt-0\" hidden=\"\" id=\"accordion-login-credentials-first-login\">\n            \n\n<p><br><strong>Login Credentials:<\/strong>&nbsp;<em>Most<\/em>&nbsp;of our OpenStack images share the same default credentials:<br><strong>username:&nbsp;<em>student<\/em><\/strong><br><strong>password:&nbsp;<em>student<\/em><\/strong><\/p>\n\n\n\n<p><strong>IMPORTANT:<\/strong>&nbsp;New images since (<strong>2022\/2023<\/strong>)&nbsp;<strong>force a password change<\/strong>&nbsp;on the first login.<br><strong>First Login Scenarios:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>TurboVNC WARNING:<\/strong>&nbsp;TurboVNC does&nbsp;<strong>NOT<\/strong>&nbsp;support first login password changes, so your first login must use another login tool below<\/li>\n\n\n\n<li><strong>vscode WARNING:<\/strong>&nbsp;vscode does&nbsp;<strong>NOT<\/strong>&nbsp;support first login password changes, so your first login must use another login tool below<\/li>\n\n\n\n<li><strong>ssh terminal (putty, etc)<\/strong>&nbsp;first login: When you login, you will be redirect to a change password prompt. You will then have to enter the current password (student) again, and then enter your new password twice. When you change your password, it will then log you out and you have to login again with that new password<\/li>\n\n\n\n<li><strong>x2go<\/strong>&nbsp;first login: When you login, you will be redirect to a change password prompt. You will then have to enter the current password (student) again, and then enter your new password twice. When you change your password, it will then prompt you to&nbsp;<em>click reconnect<\/em>, at which point you can login again using the new password<\/li>\n\n\n\n<li><strong>openstack web console<\/strong>&nbsp;first login: When you login, you will be redirect to a change password prompt. You will then have to enter the current password (student) again, and then enter your new password twice. In this case, you stay connected. The next time you login, you will need the new password<\/li>\n<\/ul>\n\n\n\n<p><strong>WARNING:<\/strong>&nbsp;If you are using an older image (pre-2022) that does not enforce an ssh key or a password change, then we strongly encourage you to immediately change your password or setup an ssh key!<\/p>\n\n\n        <\/dd>\n    <\/div>\n\n\n    <\/dl>\n\n\n    <\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"openstack-step-by-step-guide\">OpenStack Step-by-Step Guide<\/h2>\n\n\n\n<p>This Step-by-Step guide uses <strong>videos<\/strong> and <strong>text tutorials<\/strong> to take you through all the basic steps for accessing OpenStack and setting up and using its resources.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/openstack-technical-support\/openstack-step-by-step-guide\/\">OpenStack Step-by-Step Guide<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"openstack-user-guides\">OpenStack User Guides<\/h2>\n\n\n\n<p>A list of guides that are commonly helpful to users of the SCS OpenStack. Many of these guides may also be useful to you in other computing scenarios.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/virtual-machines\/transferring-files-to-and-from-virtual-machines\/\">Transferring Files Between Virtual Machines<\/a><br><em>Different methods to transfer files to and from virtual machines, including OpenStack instances.<\/em><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/passwordless-ssh-with-key-pairs\/\">Connecting Without Passwords<\/a><br><em>Set up an <strong>SSH Key Pair<\/strong> to authenticate with Linux servers.<\/em><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/using-ssh-keys-to-support-multi-node-compute-tools\/\">Using SSH Keys to Support Multi-node Compute Tools<\/a><br><em>Set up an <strong>SSH Key Pair<\/strong> and environment to support automated scripts and high-performance computing tools in a multi-node environment.<\/em><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/extend-lvm-disk-space\/\">Extend LVM Disk Space on an instance<\/a><br><em>How to extend the size of your instance&#8217;s disk space (Only if you are using a flavor that allocates more disk space than was available on the original image).<\/em><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/using-a-custom-image-on-the-scs-openstack\/\">Using a Custom Image on the SCS OpenStack<\/a><br><em>How to customize your own image on the SCS OpenStack, or have a custom one uploaded for you (if required)<\/em><\/li>\n\n\n\n<li><strong>MPI User Guide:<\/strong><br><em>A user guide for <strong>MPI<\/strong> programming that is also useful for other multi-node OpenStack applications: <a href=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/sites\/260\/OpenStack_MPI_2018-09-18.pdf\">OpenStack_MPI_2018-09-18.pdf<\/a><br><br>(This <a href=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/sites\/260\/MPI.zip\">MPI.zip<\/a> file provides sample code that can be used to test your MPI setup)<\/em><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"troubleshooting-articles\">General Troubleshooting and User Guides<\/h2>\n\n\n\n<p>This list is an aggregation of many user guides and troubleshooting articles covering a wide array of topics. If you cannot find the information you need in the above sections, one of these articles might be helpful.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/\">List of Troubleshooting and User Guides<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tagged-support-articles\">Tagged Support Articles<\/h2>\n\n\n\n<p>This is a list of tagged technical support articles that may provide additional support (automatically generated). Some of them are directly related to OpenStack, but others are related to topics that may be relevant depending on what you are using the OpenStack resources (course work, research projects, etc.).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/category\/technicalsupport\/openstack-support\/\"><em>OpenStack<\/em> tagged support articles<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/category\/technicalsupport\/virtualmachines-support\/\"><em>Virtual Machine<\/em> tagged support articles<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/category\/technicalsupport\/linux-tech-support\/\"><em>Linux<\/em> tagged support articles<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"prepare-support-request\">Preparing an Openstack Instance Support Request<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/2022\/prepare-an-openstack-instance-support-request\/\">Prepare an Openstack Instance Support Request<\/a><br><em>This article will provide information on how to prepare an email support request for Openstack instance related issues<\/em><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"request-non-course-resources\">Request Non-Course OpenStack Resources (Instances)<\/h2>\n\n\n\n<p>In some cases you may want to request openstack resources for non-course related reasons, such as for honours projects, research, student group resources, etc.  These forms can be used to submit those requests.  In most cases you will require an SCS Faculty member to sponsor the request.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/virtual-machine-request-form\/\" target=\"_blank\" rel=\"noopener noreferrer\">SCS OpenStack Instance Request Form<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/scs-gpu-request-form\/\" target=\"_blank\" rel=\"noopener noreferrer\">SCS OpenStack <em>GPU<\/em> Instance Request Form<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"openstack-deprecated-user-guides\">DEPRECATED OpenStack User Guides<\/h2>\n\n\n\n<p>Some deprecated guides will be referenced here while they may still be useful to some users:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>General How-To Document: <\/strong>This <strong>How-To<\/strong> document provides some more detailed information on using the SCS OpenStack:<br><br><a href=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/sites\/260\/OpenStack_Introduction_HowTo_2018-09-11.pdf\">OpenStack_Introduction_HowTo_2018-09-11.pdf<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Technical Support for accessing and using the SCS OpenStack Cloud: Support comes in the form of step-by-step guides and single-topic technical support articles.Additional information may be provided by your Supervisor, Instructor, Lab Coordinator or TA. If you have any questions, please follow instructions for getting in person support. OpenStack Step-by-Step Guide This Step-by-Step guide uses [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":407,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[],"class_list":["post-5433","page","type-page","status-publish","hentry"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/5433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/comments?post=5433"}],"version-history":[{"count":4,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/5433\/revisions"}],"predecessor-version":[{"id":24856,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/5433\/revisions\/24856"}],"up":[{"embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/407"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/media?parent=5433"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/cu_page_type?post=5433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}