{"id":6556,"date":"2019-08-28T15:22:45","date_gmt":"2019-08-28T19:22:45","guid":{"rendered":"https:\/\/carleton.ca\/scs\/?page_id=6556"},"modified":"2026-06-08T15:19:58","modified_gmt":"2026-06-08T19:19:58","slug":"troubleshooting-guides","status":"publish","type":"page","link":"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/","title":{"rendered":"Troubleshooting and User Guides"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Troubleshooting and User Guides\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<p>On this page, you will find concise guides to help use and troubleshoot technical problems that may occur when using the labs, virtualization services, or other technologies relating to the School of Computer Science. If you can\u2019t solve your problems after following these steps, you can reach out for&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/tech-support\/contact-it-support\/\">in-person support<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/#software-storage\">Software &amp; Storage<\/a><\/p>\n\n\n\n<p> <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/#getting-software\">Getting Software<\/a> <\/p>\n\n\n\n<p><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/#access-software-guides\">Remote Access and Connections Software Guides<\/a><\/p>\n\n\n\n<p> <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/#storage-solutions\">File Storage &amp; Sharing Solutions<\/a><\/p>\n\n\n\n<p> <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/#linux-virtualization\">Linux &amp; Virtualization (OpenStack, VirtualBox)<\/a><\/p>\n\n\n\n<p> <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/#linux-virtualization-general\">General Linux and Virtualization<\/a><\/p>\n\n\n\n<p> <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/#linux-virtualization-openstack\">Openstack<\/a> <\/p>\n\n\n\n<p><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/#linux-virtualization-virtualbox\">Virtual Machines<\/a><\/p>\n\n\n\n<p> <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/#linux-virtualization-gpu\">GPU Computing<\/a><\/p>\n\n\n\n<h2 id=\"software-storage\" class=\"wp-block-heading\">Software &amp; Storage<\/h2>\n\n\n\n<h3 id=\"getting-software\" class=\"wp-block-heading\">Getting Software<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/\">Full FREE Software List<\/a><\/li>\n<\/ul>\n\n\n\n<h3 id=\"remote-access-and-connections-software-guides\" class=\"wp-block-heading\">Remote Access and Connections Software Guides<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/2023\/vscode-remote-access-and-code-editing\/\">VScode Remote Code and Terminal Connection (SSH)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2024\/ssh-connection-with-turbovnc\/\">TurboVNC Remote Desktop Connection (SSH)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/connecting-to-an-openstack-instance-using-ssh-putty\/\">Putty Remote Terminal Connection (SSH)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/ssh-connection-with-x2go-remote-desktop-client\/\">x2go Remote Desktop Connection (SSH) \u2013 DEPRECATED<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/its-cuthemedev1.carleton.ca\/its\/help-centre\/remote-access\/\">Carleton VPN Connection Tools<\/a><\/li>\n<\/ul>\n\n\n\n<h3 id=\"file-storage-sharing-solutions\" class=\"wp-block-heading\">File Storage &amp; Sharing Solutions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/free-remote-storage\/\">Free Remote Storage<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/backups\/\">Backing up Files<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/technical-support\/nextcloud\/\">NextCloud<\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"linux-and-virtualization-openstack-virtualbox\" class=\"wp-block-heading\">Linux and Virtualization (OpenStack, VirtualBox)<\/h2>\n\n\n\n<h3 id=\"general-linux-and-virtualization-topics\" class=\"wp-block-heading\">General Linux and Virtualization Topics<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/passwordless-ssh-with-key-pairs\/\">Connecting to Linux Servers using Paswordless SSH with Key Pairs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/using-ssh-keys-to-support-multi-node-compute-tools\/\">Using Passwordless SSH to Support Multi-node Compute Tools<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/extend-lvm-disk-space\/\">Extend the disk space (LVM) on an SCS OpenStack image or VirtualBox VM<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/enable-openssh-on-windows-10\/\">Enable OpenSSH on Windows 10<\/a><\/li>\n<\/ul>\n\n\n\n<h3 id=\"openstack-topics\" class=\"wp-block-heading\">Openstack Topics<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/openstack-technical-support\/openstack-step-by-step-guide\/\">OpenStack Step-by-Step Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/connecting-to-an-instance-using-the-openstack-console\/\">Connecting to an Instance Using the Openstack Console<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/ssh-connection-with-x2go-remote-desktop-client\/\">SSH Connection with x2go Remote Desktop Client<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/connecting-to-an-openstack-instance-using-ssh-putty\/\">SSH Connection with putty SSH Terminal Client<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/using-a-custom-image-on-the-scs-openstack\/\">Using a Custom Image on the SCS Openstack<\/a><\/li>\n<\/ul>\n\n\n\n<h3 id=\"virtual-machine-topics\" class=\"wp-block-heading\">Virtual Machine Topics<\/h3>\n\n\n\n<p>Topics related to setting up and using virtual machines on your own device, using a hypervisor such as VirtualBox:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/virtual-machines\/virtual-machine-technical-support\/virtual-machine-step-by-step-guide\/\">Virtual Machine Step-by-Step Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=cWcMQTa1yRo\">Installing VirtualBox and Running Your First Virtual Machine (Video Guide)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/install-virtualbox\/\">Installing VirtualBox Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/prepare-a-virtualbox-support-request\/\">Prepare a VirtualBox Support Request<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/virtualbox-crashing-on-mac-after-update\/\">Fixing VirtualBox Crashing on macOS Catalina<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/?p=6809\">Setting Up a Shared Folder on VirtualBox (Video Guide Available)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/?p=6811\">Setting Up a Host-Only Adapter on VirtualBox<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2023\/virtualbox-3d-acceleration-issue\/\">VirtualBox 3D Acceleration Issue<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/virtualbox-graphics-controller-vmsvga-settings\/\">VirtualBox Graphics Controller (VMSVGA) Settings<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/virtualbox-virtualization-error-intel-vt-d-vt-x-or-amd-v\/\">VirtualBox Virtualization Error (Intel VT-d\/VT-x or AMD-V)<\/a><\/li>\n<\/ul>\n\n\n\n<h3 id=\"gpu-computing-topics\" class=\"wp-block-heading\">GPU Computing Topics<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/cuda-gpu-computing\/\">SCS GPU Computing with Openstack<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/gpu\/scs-tensorflow-gpu-vm-2021\/\">SCS Tensorflow GPU VM 2021<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>On this page, you will find concise guides to help use and troubleshoot technical problems that may occur when using the labs, virtualization services, or other technologies relating to the School of Computer Science. If you can\u2019t solve your problems after following these steps, you can reach out for&nbsp;in-person support. Software &amp; Storage Getting Software [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":6535,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[],"class_list":["post-6556","page","type-page","status-publish","hentry"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/6556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/comments?post=6556"}],"version-history":[{"count":3,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/6556\/revisions"}],"predecessor-version":[{"id":24467,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/6556\/revisions\/24467"}],"up":[{"embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/6535"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/media?parent=6556"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/cu_page_type?post=6556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}