{"id":6556,"date":"2019-08-28T15:22:45","date_gmt":"2019-08-28T19:22:45","guid":{"rendered":"https:\/\/carleton.ca\/scs\/?page_id=6556"},"modified":"2024-10-10T10:55:44","modified_gmt":"2024-10-10T14:55:44","slug":"troubleshooting-guides","status":"publish","type":"page","link":"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/","title":{"rendered":"Troubleshooting and User Guides"},"content":{"rendered":"<style type=\"text\/css\"><!-- .tab { margin-left: 25px; } --> <\/style>\n<p>On this page, you will find concise guides to help use and troubleshoot technical problems that may occur when using the labs, virtualization services, or other technologies relating to the School of Computer Science. If you can&#8217;t solve your problems after following these steps, you can reach out for <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/contact-it-support\/\">in-person support<\/a>.<\/p>\n<p><a href=\"#software-storage\">Software &#038; Storage<\/a><br \/>\n<a class=\"tab\" href=\"#getting-software\">Getting Software<\/a><br \/>\n<a class=\"tab\" href=\"#access-software-guides\">Remote Access and Connections Software Guides<\/a><br \/>\n<a class=\"tab\" href=\"#storage-solutions\">File Storage &#038; Sharing Solutions<\/a><br \/>\n<a href=\"#linux-virtualization\">Linux &amp; Virtualization (OpenStack, VirtualBox)<\/a><br \/>\n<a class=\"tab\" href=\"#linux-virtualization-general\">General Linux and Virtualization<\/a><br \/>\n<a class=\"tab\" href=\"#linux-virtualization-openstack\">Openstack<\/a><br \/>\n<a class=\"tab\" href=\"#linux-virtualization-virtualbox\">Virtual Machines<\/a><br \/>\n<a class=\"tab\" href=\"#linux-virtualization-gpu\">GPU Computing<\/a><\/p>\n<h2 id=\"software-storage\">Software &#038; Storage<\/h2>\n<h3 id=\"getting-software\">Getting Software<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/\">Full <strong>FREE Software<\/strong> List<\/a><\/li>\n<\/ul>\n<h3 id=\"access-software-guides\">Remote Access and Connections Software Guides<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2023\/vscode-remote-access-and-code-editing\/\"><strong>VScode<\/strong> Remote Code and Terminal Connection (SSH)<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2024\/ssh-connection-with-turbovnc\/\"><strong>TurboVNC<\/strong> Remote Desktop Connection (SSH)<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/connecting-to-an-openstack-instance-using-ssh-putty\/\"><strong>Putty<\/strong>Remote Terminal Connection (SSH)<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/ssh-connection-with-x2go-remote-desktop-client\/\"><strong>x2go<\/strong> Remote Desktop Connection (SSH) <strong>&#8211; DEPRECATED<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/its\/help-centre\/remote-access\/\">Carleton VPN Connection Tools<\/a><\/li>\n<\/ul>\n<h3 id=\"storage-solutions\">File Storage &#038; Sharing Solutions<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/free-remote-storage\/\">Free Remote Storage<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/backups\/\">Backing up Files<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/technical-support\/nextcloud\/\">NextCloud<\/a><\/li>\n<\/ul>\n<h2 id=\"linux-virtualization\">Linux and Virtualization (OpenStack, VirtualBox)<\/h2>\n<h3 id=\"linux-virtualization-general\">General Linux and Virtualization Topics<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/passwordless-ssh-with-key-pairs\/\">Connecting to Linux Servers using <strong>Paswordless SSH<\/strong> with <strong>Key Pairs<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/using-ssh-keys-to-support-multi-node-compute-tools\/\">Using <strong>Passwordless SSH<\/strong> to Support Multi-node Compute Tools<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/extend-lvm-disk-space\/\">Extend the disk space (LVM) on an SCS <strong>OpenStack<\/strong> image or <strong>VirtualBox VM<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/enable-openssh-on-windows-10\/\">Enable OpenSSH on Windows 10<\/a><\/li>\n<\/ul>\n<h3 id=\"linux-virtualization-openstack\">Openstack Topics<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/openstack-technical-support\/openstack-step-by-step-guide\/\">OpenStack Step-by-Step Guide<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/connecting-to-an-instance-using-the-openstack-console\/\">Connecting to an Instance Using the Openstack Console<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/ssh-connection-with-x2go-remote-desktop-client\/\">SSH Connection with x2go Remote Desktop Client<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/connecting-to-an-openstack-instance-using-ssh-putty\/\">SSH Connection with putty SSH Terminal Client<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/using-a-custom-image-on-the-scs-openstack\/\">Using a Custom Image on the SCS Openstack<\/a><\/li>\n<\/ul>\n<h3 id=\"linux-virtualization-virtualbox\">Virtual Machine Topics<\/h3>\n<p>Topics related to setting up and using virtual machines on your own device, using a <strong>hypervisor<\/strong> such as <strong>VirtualBox:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/virtual-machines\/virtual-machine-technical-support\/virtual-machine-step-by-step-guide\/\">Virtual Machine <strong>Step-by-Step Guide<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=cWcMQTa1yRo\"><strong>Installing VirtualBox<\/strong> and Running Your First Virtual Machine (Video Guide)<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/install-virtualbox\/\"><strong>Installing VirtualBox<\/strong> Guide<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/prepare-a-virtualbox-support-request\/\">Prepare a <strong>VirtualBox Support Request<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/virtualbox-crashing-on-mac-after-update\/\">Fixing<strong> VirtualBox Crashing<\/strong> on <strong>macOS Catalina<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/?p=6809\">Setting Up a <strong>Shared Folder<\/strong> on <strong>VirtualBox<\/strong> (Video Guide Available)<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/?p=6811\">Setting Up a <strong>Host-Only Adapter<\/strong> on <strong>VirtualBox<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2023\/virtualbox-3d-acceleration-issue\/\"><strong>VirtualBox 3D Acceleration Issue<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/virtualbox-graphics-controller-vmsvga-settings\/\"><strong>VirtualBox<\/strong> Graphics Controller (<strong>VMSVGA<\/strong>) Settings<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2019\/virtualbox-virtualization-error-intel-vt-d-vt-x-or-amd-v\/\"><strong>VirtualBox<\/strong> Virtualization Error (Intel VT-d\/VT-x or AMD-V)<\/a><\/li>\n<\/ul>\n<h3 id=\"linux-virtualization-gpu\">GPU Computing Topics<\/h3>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/cuda-gpu-computing\/\" target=\"_blank\" rel=\"noopener noreferrer\">SCS GPU Computing with Openstack<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/gpu\/scs-tensorflow-gpu-vm-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\">SCS Tensorflow GPU VM 2021<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>On this page, you will find concise guides to help use and troubleshoot technical problems that may occur when using the labs, virtualization services, or other technologies relating to the School of Computer Science. If you can&#8217;t solve your problems after following these steps, you can reach out for in-person support. Software &#038; Storage Getting [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":0,"parent":6535,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting and User Guides - School of Computer Science<\/title>\n<meta name=\"description\" content=\"On this page, you will find concise guides to help use and troubleshoot technical problems that may occur when using the labs, virtualization services, or\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/\",\"url\":\"https:\/\/carleton.ca\/scs\/tech-support\/troubleshooting-guides\/\",\"name\":\"Troubleshooting and User Guides - 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