{"id":6604,"date":"2019-08-30T09:58:48","date_gmt":"2019-08-30T13:58:48","guid":{"rendered":"https:\/\/carleton.ca\/scs\/?page_id=6604"},"modified":"2026-06-19T14:40:53","modified_gmt":"2026-06-19T18:40:53","slug":"student-services","status":"publish","type":"page","link":"https:\/\/carleton.ca\/scs\/tech-support\/it-help-and-services\/student-services\/","title":{"rendered":"Student Services"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Student Services\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<p>Carleton and The School of Computer Science offer many resources for students.<\/p>\n\n\n\n\n<div class=\"w-full max-w-xl mx-auto overflow-hidden bg-white rounded-lg shadow-lg cu-stackedlist cu-component not-contained not-prose\">\n    <h2 class=\"px-6 py-4 text-base font-semibold border-b rounded-t-lg md:text-xl bg-gray-50 text-cu-black-800\">\n        Table of Contents\n    <\/h2>\n    <div class=\"grid cu-scrollto cu-stackedlist--toc cu-stackedlist--1 md:grid-cols-1\">\n            <div class=\"space-y-1\">\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        1.\n                    <\/span>\n\n                    <a href=\"#tech-support\" class=\"font-medium hover:underline\">\n                        Technical Support\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        2.\n                    <\/span>\n\n                    <a href=\"#carleton-account-email\" class=\"font-medium hover:underline\">\n                        Carleton Account and Email (cunet, cmail)\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        3.\n                    <\/span>\n\n                    <a href=\"#carleton-wireless-remote\" class=\"font-medium hover:underline\">\n                        Wireless and Remote Access\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        4.\n                    <\/span>\n\n                    <a href=\"#scs-account-info\" class=\"font-medium hover:underline\">\n                        SCS Account Information\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        5.\n                    <\/span>\n\n                    <a href=\"#scs-virtualization\" class=\"font-medium hover:underline\">\n                        Courses and Research Support\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        6.\n                    <\/span>\n\n                    <a href=\"#software-storage\" class=\"font-medium hover:underline\">\n                        Software and Storage\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        7.\n                    <\/span>\n\n                    <a href=\"#scs-computer-labs\" class=\"font-medium hover:underline\">\n                        SCS Computer Labs\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n                    \n            <div class=\"pl-4 text-cu-red-700\">\n                <div class=\"flex gap-2 pb-3 text-base md:text-lg\">\n                    <span class=\"font-light text-cu-black-700\">\n                        8.\n                    <\/span>\n\n                    <a href=\"#general-student-services\" class=\"font-medium hover:underline\">\n                        General Student Services\n                    <\/a>\n                <\/div>\n\n                            <\/div>\n            <\/div>\n\n    <\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tech-support\">Technical Support<\/h2>\n\n\n\n<p><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/contact-it-support\/contact-the-scs-tech-staff-students\/\" target=\"_blank\" rel=\"noopener noreferrer\">Technical support contact information for students<\/a> &#8211; Information for students on how to access various support, including the technical support staff.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"carleton-account-email\">Carleton Account and Email (cunet, cmail)<\/h2>\n\n\n\n<p>The university uses Office 365 (O365) as its official mail server. It is sometimes called cunet, Exchange or Outlook for Faculty and Staff, and cmail for students. As of Jan. 2019, you have a 50GB email quota.<br><em><strong>@carleton.ca<\/strong>,&nbsp;<strong>@cunet.carleton.ca<\/strong>&nbsp;and&nbsp;<strong>@cmail.carleton.ca<\/strong>&nbsp;email addresses and aliases are managed by ITS. Please see the&nbsp;<a href=\"https:\/\/carleton.ca\/its\/all-services\/email\/\" target=\"_blank\" rel=\"noreferrer noopener\">ITS Email Support<\/a>&nbsp;for assistance.<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/https\/\/exchange.carleton.ca\" target=\"_blank\" rel=\"noreferrer noopener\">Office 365 Web Login<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/its\/help-centre\/email\/\" target=\"_blank\" rel=\"noreferrer noopener\">Email Client Setup<\/a>&nbsp;\u2013 Instructions for setting up your email in Outlook and other third-party clients (Mac Mail, Phone, etc)<\/li>\n<\/ul>\n\n\n<div class=\"not-prose cu-quote cu-component-spacing\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We strongly advise all Carleton employees and students to use Carleton\u2019s email for Carleton\u2019s business. We discourage forwarding Carleton email or communicating via a non-Carleton email provider.<\/p>\n<\/blockquote>\n<\/div>\n\n\n<p>SCS has its own legacy&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-email\/\" target=\"_blank\" rel=\"noreferrer noopener\">SCS email server<\/a>. Many of the faculty and staff have addresses&nbsp;<em>@scs.carleton.ca<\/em>&nbsp;which signifies the SCS email server. Contact the&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/technical-support\/scs-technical-staff-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">SCS Tech Staff<\/a>&nbsp;for assistance with this email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"carleton-wireless-remote\">Wireless and Remote Access<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/its\/help-centre\/wireless\/\" target=\"_blank\" rel=\"noreferrer noopener\">WiFi \/ CU-Wireless \/ eduroam<\/a>&nbsp;\u2013 University-wide wireless service<\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/its\/help-centre\/remote-access\/\" target=\"_blank\" rel=\"noreferrer noopener\">Remote Access (VPN)<\/a>&nbsp;\u2013 Connect&nbsp;<em>securely<\/em>&nbsp;to Carleton\u2019s network from off-campus<\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-external-access-host\/\">SCS External Access Host<\/a>&nbsp;\u2013 Connect securely to the SCS internal network<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"scs-account-info\">SCS Account Information<\/h2>\n\n\n\n<p>Your SCS accounts is used for many different SCS provided services. Visit the&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/tech-support\/accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\">SCS Online Account Management Tool<\/a>&nbsp;to setup or update your account.<br><strong>IMPORTANT<\/strong>:&nbsp;<em>you must update your account every term!<\/em><br><strong>Services accessed using your SCS Account:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/computer-laboratories\/\" target=\"_blank\" rel=\"noreferrer noopener\">Computer Laboratories<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/nextcloud\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nextcloud<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Openstack<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-theta-linux-network\/\" target=\"_blank\" rel=\"noreferrer noopener\">SCS Linux Network<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"scs-virtualization\"> Courses and Research Support<\/h2>\n\n\n\n<p>The school provides a variety of virtualization support both for teaching COMP courses, and to support research within the department.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Openstack<\/a>&nbsp;\u2013 provides compute resources to COMP courses for hosting servers or providing individual compute resources to every enrolled student<\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/cuda-gpu-computing\/\">GPU Computing<\/a>&nbsp;\u2013 provide COMP courses with access to GPU compute resources via&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Openstack<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/virtual-machines\/\" target=\"_blank\" rel=\"noreferrer noopener\">Virtual Machines<\/a>&nbsp;\u2013 provide students with a pre-built environment that they can run on their own devices or in the cloud<\/li>\n\n\n\n<li><strong>Research Groups<\/strong>&nbsp;can also host their servers in the SCS&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/tech-support\/scs-open-stack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Openstack<\/a>&nbsp;which allows for near effortless management of the computing resources<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"software-storage\">Software and Storage<\/h2>\n\n\n\n<p>School of Computer Science students, faculty and staff have access to a variety of software packages through the School or through the University. Some examples include:&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/#azure\">MS Azure Dev Tools for Teaching<\/a><a>,&nbsp;<\/a><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/#ms-office\">MS Office 365<\/a>,&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/#IBM\">IBM Academic Initiative<\/a><a>,&nbsp;<\/a><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/#matlab\">MatLab<\/a>,&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/#antivirus-software\">Anti-Virus Software<\/a>, etc.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">Full Software List<\/a>&nbsp;\u2013 An extensive list of available software<\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/software\/free-remote-storage\/\" target=\"_blank\" rel=\"noreferrer noopener\">Free Remote Storage<\/a>&nbsp;\u2013 Some options for free file storage<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"scs-computer-labs\">SCS Computer Labs<\/h2>\n\n\n\n<p>Labs are available for student use and for tutorials, teaching assistants.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/computer-laboratories\/\">Computer Labs<\/a>&nbsp;\u2013 Everything users need to know about the SCS Labs<\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/accounts\/\" target=\"_blank\" rel=\"noreferrer noopener\">SCS Accounts<\/a>&nbsp;\u2013 setup your account so you can access the labs<\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/current-students\/undergraduate-students\/study-space\/\">Study Space&nbsp;<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/computer-laboratories\/#instructor-lab-info\" target=\"_blank\" rel=\"noreferrer noopener\">Instructor Lab Information<\/a>&nbsp;\u2013 Information about the resources available in the labs for instructors and what can be requested for their students.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"general-student-services\">General Student Services<\/h2>\n\n\n\n<p>This is a listing of frequently used students services provided by Carleton and SCS.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Courses and Learning:<\/strong>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/birghtspace.carleton.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Brightspace<\/a>&nbsp;and the&nbsp;<a href=\"https:\/\/carleton.ca\/brightspace\/students\/\" target=\"_blank\" rel=\"noreferrer noopener\">Brightspace Student Support Portal<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/its\/all-services\/accounts-and-passwords\/#sect3\" target=\"_blank\" rel=\"noreferrer noopener\">Accounts for University of Ottawa Students<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Technology:<\/strong>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/scs\/scs-laptop-requirement\/laptop-specs\/\" target=\"_blank\" rel=\"noreferrer noopener\">SCS Laptop Requirements<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/carleton.ca\/scs\/scs-laptop-requirement\/laptop-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Laptop Support<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/technical-support\/scs-printing\/\" target=\"_blank\" rel=\"noreferrer noopener\">SCS \/ Carleton Printing<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/carleton.ca\/scs\/tech-support\/tech-tips\/\" target=\"_blank\" rel=\"noreferrer noopener\">SCS Tech Tips<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Carleton and The School of Computer Science offer many resources for students. Technical Support Technical support contact information for students &#8211; Information for students on how to access various support, including the technical support staff. Carleton Account and Email (cunet, cmail) The university uses Office 365 (O365) as its official mail server. It is sometimes [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8842,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[],"class_list":["post-6604","page","type-page","status-publish","hentry"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/6604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/comments?post=6604"}],"version-history":[{"count":4,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/6604\/revisions"}],"predecessor-version":[{"id":24890,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/6604\/revisions\/24890"}],"up":[{"embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/pages\/8842"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/media?parent=6604"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/scs\/wp-json\/wp\/v2\/cu_page_type?post=6604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}