{"id":8753,"date":"2021-02-01T11:57:38","date_gmt":"2021-02-01T16:57:38","guid":{"rendered":"https:\/\/carleton.ca\/scs\/?page_id=8753"},"modified":"2026-02-10T14:58:26","modified_gmt":"2026-02-10T19:58:26","slug":"contact-the-scs-tech-staff-students","status":"publish","type":"page","link":"https:\/\/carleton.ca\/scs\/tech-support\/contact-it-support\/contact-the-scs-tech-staff-students\/","title":{"rendered":"Contact the SCS Tech Staff: Students"},"content":{"rendered":"<p><a href=\"#course\">COMP Course Help &#8211; Procedure<\/a><br \/>\n<a href=\"#People\">Course TA&#8217;s &amp; Lab Coordinators<\/a><br \/>\n<a href=\"#contact-tech-staff\">Contacting the SCS Technical Support Staff<\/a><br \/>\n<a href=\"#scs-help-desk\">SCS Help Desk: In-Person Support<\/a><\/p>\n<h2 id=\"course\">COMP Course Help &#8211; Procedure<\/h2>\n<p>Do you need help with your COMP courses, lab tutorials, Windows account, OpenStack, or Linux? This section explains the procedures to follow depending on the help you need.<\/p>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-course-material-related-problems\" aria-expanded=\"false\" aria-controls=\"slideme-course-material-related-problems\" class=\"slideme__heading slideme__trigger\">Course material related problems<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-course-material-related-problems\" aria-hidden=\"true\"><p><\/p>\n<p>For <strong>course material related problems<\/strong>, contact the following individuals in this order:<\/p>\n<ol>\n<li>See your <a href=\"#People\"><strong>Course Teaching Assistant (TA)<\/strong><\/a> during their office hours<\/li>\n<li>Contact your <a href=\"#People\">Course Lab Coordinator<\/a> <em>(if told to do so by a <strong>TA<\/strong>)<\/em><\/li>\n<li>Contact your <a href=\"https:\/\/carleton.ca\/scs\/our-people\/faculty\/\">Course Instructor<\/a> <em>(if told to do so by a <strong>Lab Coordinator<\/strong>)<\/em><\/li>\n<\/ol>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-technical-issues\" aria-expanded=\"false\" aria-controls=\"slideme-technical-issues\" class=\"slideme__heading slideme__trigger\">Technical Issues<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-technical-issues\" aria-hidden=\"true\"><p><\/p>\n<p>For <strong>technical issues<\/strong>, contact the following individuals in this order:<\/p>\n<ol>\n<li>See your <strong><a href=\"#People\">Course Teaching Assistant (TA)<\/a><\/strong> during their office hours<\/li>\n<li>Contact your <a href=\"#People\">Course Lab Coordinator<\/a> <em>(if told to do so by a <strong>TA<\/strong>)<\/em><\/li>\n<li>Contact the <a href=\"#contact-tech-staff\">SCS Technical Staff<\/a> <em>(if told to do so by a <strong>Lab Coordinator<\/strong>)<\/em><\/li>\n<\/ol>\n<p><\/p><\/dd><dl><\/div>\n<p>There is more help if you need it, the <a href=\"https:\/\/carleton.ca\/scs\/our-people\/school-of-computer-science-administration\/administrative-staff\/\" target=\"_blank\" rel=\"noopener noreferrer\">Administrative Staff<\/a>\u00a0can assist with you with many aspects of the Computer Science Program.<\/p>\n<h2><a id=\"People\"><\/a>People<\/h2>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-course-tas\" aria-expanded=\"false\" aria-controls=\"slideme-course-tas\" class=\"slideme__heading slideme__trigger\">Course TA's<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-course-tas\" aria-hidden=\"true\"><p><\/p>\n<p>Course TAs can answer most questions concerning your course:<\/p>\n<ul>\n<li>Answer academic questions<\/li>\n<li>Assist with the course software<\/li>\n<li>Get you started with accounts and account creation<\/li>\n<\/ul>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-lab-coordinators\" aria-expanded=\"false\" aria-controls=\"slideme-lab-coordinators\" class=\"slideme__heading slideme__trigger\">Lab Coordinators<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-lab-coordinators\" aria-hidden=\"true\"><p><\/p>\n<p>Your Lab Coordinators can help you with:<\/p>\n<ul>\n<li>Lab Tutorials<\/li>\n<li>Assist with creating lab accounts<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/carleton.ca\/scs\/our-people\/laboratory-and-course-coordinator\/\">List of Lab Coordinators<\/a><\/strong><\/p>\n<p><\/p><\/dd><dl><\/div>\n<div class=\"slideme\"><dl class=\"slideme__list\"><dt class=\"slideme__term\"><a href=\"#slideme-technical-staff\" aria-expanded=\"false\" aria-controls=\"slideme-technical-staff\" class=\"slideme__heading slideme__trigger\">Technical Staff<\/a><\/dt><dd class=\"slideme__description\" id=\"slideme-technical-staff\" aria-hidden=\"true\"><p><\/p>\n<p>If you need to contact the Technical Staff regarding any VirtualBox or Openstack issues, follow these instructions:<\/p>\n<ul>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2021\/prepare-a-virtualbox-support-request\/\" target=\"_blank\" rel=\"noopener noreferrer\">Prepare a VirtualBox Support Request<\/a><\/li>\n<li><a href=\"https:\/\/carleton.ca\/scs\/2022\/prepare-an-openstack-instance-support-request\/\" target=\"_blank\" rel=\"noopener noreferrer\">Prepare an Openstack Instance Support Request<\/a><\/li>\n<\/ul>\n<p><\/p><\/dd><dl><\/div>\n<h2 id=\"contact-tech-staff\">Contacting the SCS Technical Support Staff<\/h2>\n<p>The SCS Technical Staff can help with general technical issues related to the use of school technical facilities. <a href=\"https:\/\/carleton.ca\/scs\/tech-support\/contact-the-scs-tech-staff-students\/\">Students please follow these instructions <\/a>before contacting the Technical Support Staff.<\/p>\n<blockquote><p>The Technical Support Staff hours of operation are Monday to Friday during regular business hours. Regular business hours varies and typically are from 8:30 am to 4:30 pm.<\/p><\/blockquote>\n<p><strong>SCS Tech Support Email<\/strong>: <a href=\"&#x6d;&#x61;&#105;&#108;to&#x3a;&#x73;&#x63;&#115;&#46;t&#x65;&#x63;&#x68;&#46;&#115;u&#x70;&#x70;&#x6f;&#114;&#116;&#64;&#x63;&#x61;&#x72;&#108;&#101;to&#x6e;&#x2e;&#x63;&#97;\">s&#99;&#x73;&#x2e;t&#101;&#99;&#x68;&#x2e;s&#117;&#x70;&#x70;o&#114;&#116;&#x40;&#x63;a&#114;&#x6c;&#x65;t&#111;&#110;&#x2e;&#x63;a<\/a>.<\/p>\n<section class=\"content-wrapper content-wrapper--shortcode\"><div class=\"cards-wrapper\"><div class=\"u-post-reload\">\n<div class=\"card card--no-underline card--people-list\">\n<a class=\"card__link equalheight\" href=\"https:\/\/carleton.ca\/scs\/people\/peter-choynowski\/\">\n\t<div class=\"card__people-thumb\"><img width=\"200\" height=\"200\" src=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/pkc-200x200.jpg\" class=\"card__image card__image--people\" alt=\"Profile photo of Peter Choynowski\" decoding=\"async\" title=\"Round thumbnail photo of Peter Choynowski\" loading=\"lazy\" srcset=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/pkc-200x200.jpg 200w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/pkc-160x160.jpg 160w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/pkc-240x240.jpg 240w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/pkc-768x768.jpg 768w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/pkc-400x400.jpg 400w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/pkc-360x360.jpg 360w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/pkc.jpg 1200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/div><h3 class=\"card__heading card__heading--people u-center-text u-hide-in-toc\">Peter Choynowski<\/h3><p class=\"card__subtitle u-center-text\">Manager of Technical Operations<\/p>\t<p class=\"card__more-link u-center-text\">Full Profile<\/p>\n<\/a>\n<\/div>\n\n<div class=\"card card--no-underline card--people-list\">\n<a class=\"card__link equalheight\" href=\"https:\/\/carleton.ca\/scs\/people\/jorge-luis-gonzalez\/\">\n\t<div class=\"card__people-thumb\"><img width=\"200\" height=\"200\" src=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/jorgel-200x200.jpg\" class=\"card__image card__image--people\" alt=\"Profile photo of Jorge Luis Gonzalez\" decoding=\"async\" title=\"Round thumbnail photo of Jorge Luis Gonzalez\" loading=\"lazy\" srcset=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/jorgel-200x200.jpg 200w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/jorgel-160x160.jpg 160w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/jorgel-240x240.jpg 240w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/jorgel-768x768.jpg 768w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/jorgel-400x400.jpg 400w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/jorgel-360x360.jpg 360w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/jorgel.jpg 1200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/div><h3 class=\"card__heading card__heading--people u-center-text u-hide-in-toc\">Jorge Luis Gonzalez<\/h3><p class=\"card__subtitle u-center-text\">Network Administrator<\/p>\t<p class=\"card__more-link u-center-text\">Full Profile<\/p>\n<\/a>\n<\/div>\n\n<div class=\"card card--no-underline card--people-list\">\n<a class=\"card__link equalheight\" href=\"https:\/\/carleton.ca\/scs\/people\/karim-ismail\/\">\n\t<div class=\"card__people-thumb\"><img width=\"200\" height=\"200\" src=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/karim1200-200x200.jpg\" class=\"card__image card__image--people\" alt=\"Profile photo of Karim  Ismail\" decoding=\"async\" title=\"Round thumbnail photo of Karim  Ismail\" loading=\"lazy\" srcset=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/karim1200-200x200.jpg 200w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/karim1200-160x160.jpg 160w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/karim1200-240x240.jpg 240w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/karim1200-768x768.jpg 768w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/karim1200-400x400.jpg 400w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/karim1200-360x360.jpg 360w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/karim1200.jpg 1200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/div><h3 class=\"card__heading card__heading--people u-center-text u-hide-in-toc\">Karim  Ismail<\/h3><p class=\"card__subtitle u-center-text\">Software Designer<\/p>\t<p class=\"card__more-link u-center-text\">Full Profile<\/p>\n<\/a>\n<\/div>\n\n<div class=\"card card--no-underline card--people-list\">\n<a class=\"card__link equalheight\" href=\"https:\/\/carleton.ca\/scs\/people\/andrew-miles\/\">\n\t<div class=\"card__people-thumb\"><img width=\"200\" height=\"200\" src=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/a-d-miles-1200x1200-1-200x200.jpg\" class=\"card__image card__image--people\" alt=\"Profile photo of Andrew Miles\" decoding=\"async\" title=\"Round thumbnail photo of Andrew Miles\" loading=\"lazy\" srcset=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/a-d-miles-1200x1200-1-200x200.jpg 200w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/a-d-miles-1200x1200-1-240x240.jpg 240w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/a-d-miles-1200x1200-1-400x400.jpg 400w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/a-d-miles-1200x1200-1-160x160.jpg 160w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/a-d-miles-1200x1200-1-768x768.jpg 768w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/a-d-miles-1200x1200-1-360x360.jpg 360w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/a-d-miles-1200x1200-1.jpg 1070w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/div><h3 class=\"card__heading card__heading--people u-center-text u-hide-in-toc\">Andrew Miles<\/h3><p class=\"card__subtitle u-center-text\">Sr. Systems Administrator<\/p>\t<p class=\"card__more-link u-center-text\">Full Profile<\/p>\n<\/a>\n<\/div>\n\n<div class=\"card card--no-underline card--people-list\">\n<a class=\"card__link equalheight\" href=\"https:\/\/carleton.ca\/scs\/people\/andrew-pullin\/\">\n\t<div class=\"card__people-thumb\"><img width=\"200\" height=\"200\" src=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/apullin-200x200.jpg\" class=\"card__image card__image--people\" alt=\"Profile photo of Andrew Pullin\" decoding=\"async\" title=\"Round thumbnail photo of Andrew Pullin\" loading=\"lazy\" srcset=\"https:\/\/carleton.ca\/scs\/wp-content\/uploads\/apullin-200x200.jpg 200w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/apullin-160x160.jpg 160w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/apullin-240x240.jpg 240w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/apullin-768x768.jpg 768w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/apullin-400x400.jpg 400w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/apullin-360x360.jpg 360w, https:\/\/carleton.ca\/scs\/wp-content\/uploads\/apullin.jpg 1200w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/div><h3 class=\"card__heading card__heading--people u-center-text u-hide-in-toc\">Andrew Pullin<\/h3><p class=\"card__subtitle u-center-text\">Sr. Software Designer<\/p>\t<p class=\"card__more-link u-center-text\">Full Profile<\/p>\n<\/a>\n<\/div>\n<\/div><\/div><\/section>\n\n<h2 id=\"scs-help-desk\">SCS Help Desk: In-Person Support<\/h2>\n<p>There is in-person help desk support for Computer Science students:<\/p>\n<p><strong>Location<\/strong>: HP5161<br \/>\n<strong>Hours of operation<\/strong>: Regular Business Hours (*)<br \/>\n<strong>Email<\/strong>: <a href=\"&#109;&#x61;&#105;&#x6c;&#116;&#x6f;&#58;&#x73;c&#x73;&#46;&#x74;e&#x63;h&#46;&#x73;&#117;&#x70;&#112;&#x6f;&#114;&#x74;&#64;&#x63;a&#x72;l&#x65;t&#x6f;n&#46;&#x63;&#97;\">&#x73;c&#x73;&#46;&#x74;&#x65;c&#x68;&#46;&#x73;&#x75;p&#x70;&#111;&#x72;&#x74;&#64;&#x63;&#97;&#x72;&#x6c;e&#x74;&#111;&#x6e;&#x2e;c&#x61;<\/a><\/p>\n<p>(*) Regular Business Hours are typically Monday to Friday 8:30 am until 4:30 pm.<\/p>\n\n<p><\/p>\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>COMP Course Help &#8211; Procedure Course TA&#8217;s &amp; Lab Coordinators Contacting the SCS Technical Support Staff SCS Help Desk: In-Person Support COMP Course Help &#8211; Procedure Do you need help with your COMP courses, lab tutorials, Windows account, OpenStack, or Linux? This section explains the procedures to follow depending on the help you need. There [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":8747,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact the SCS Tech Staff: Students - School of Computer Science<\/title>\n<meta name=\"description\" content=\"COMP Course Help - Procedure Course TA&#039;s &amp; 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