{"id":37,"date":"2010-08-04T12:29:14","date_gmt":"2010-08-04T17:29:14","guid":{"rendered":"http:\/\/carleton.ca\/service-excellence\/?page_id=37"},"modified":"2026-02-18T14:46:21","modified_gmt":"2026-02-18T19:46:21","slug":"service-excellence-standards","status":"publish","type":"page","link":"https:\/\/carleton.ca\/service-excellence\/service-excellence-standards\/","title":{"rendered":"Service Excellence Standards"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-max  md:space-y-10 cu-prose-first-last\">\n\n        \n                    \n                    \n            \n    <div class=\"cu-wideimage relative flex items-center justify-center mx-auto px-8 overflow-hidden md:px-16 rounded-xl not-prose  my-6 md:my-12 first:mt-0 bg-opacity-50 bg-cover bg-cu-black-50 py-24 md:py-28 lg:py-36 xl:py-48\" style=\"background-image: url(https:\/\/carleton.ca\/service-excellence\/wp-content\/uploads\/sites\/28\/2025\/03\/SE-standards8-1600x700.jpg); background-position: 51% 45%;\">\n\n                    <div class=\"absolute top-0 w-full h-screen\" style=\"background-color:rgba(0,0,0,0.600);\"><\/div>\n        \n        <div class=\"relative z-[2] max-w-4xl w-full flex flex-col items-center gap-2 cu-wideimage-image cu-zero-first-last\">\n            <header class=\"mx-auto mb-6 text-center text-white cu-pageheader cu-component-updated cu-pageheader--center md:mb-12\">\n\n                                    <h1 class=\"cu-prose-first-last font-semibold mb-2 text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] cu-pageheader--center text-center mx-auto after:left-px\">\n                        Service Excellence Standards\n                    <\/h1>\n                \n                                    \n\n<p>Revised 2025<\/p>\n\n\n                            <\/header>\n        <\/div>\n\n            <\/div>\n\n    \n\n    <\/div>\n<\/section>\n\n\n\n<p>At Carleton University, we have a set of Service Excellence Standards that guide how we work and interact with our colleagues, serve the needs of our students and our faculty, as well as our external partners. Providing exceptional service and going above and beyond is at the core of what it means to deliver Service Excellence on our campus. We have integrated Service Excellence across the university and each department has reviewed the standards so they contribute excellence to the campus community.<\/p>\n\n\n\n<p>Service Excellence engages staff in discussions around the needs of their customers, while nurturing the qualities that contribute to a culture of continuous improvement in the pursuit of organizational excellence. Our Service Excellence Standards are meaningful to everyone and speak to our dedication in providing a positive community environment.<\/p>\n\n\n\n<h3 id=\"service-excellence-begins-with-you\" class=\"wp-block-heading\">Service Excellence begins with you!<\/h3>\n\n\n\n<p>Whether you interact primarily with students, faculty, staff or external partners, your commitment to serve the community in which you work is one of the most valuable assets you bring to Carleton University every day. Service Excellence offers a unique opportunity for you to get involved and shape your work environment in a positive way.<\/p>\n\n\n\n<p>We represent Carleton University with pride and are guided by our <a href=\"https:\/\/carleton.ca\/sip\/wp-content\/uploads\/Carleton-University-Strategic-Integrated-Plan-2020-2025.pdf\">values.<\/a><\/p>\n\n\n\n<h2 id=\"service-excellence-standards\" class=\"wp-block-heading\">Service Excellence Standards<\/h2>\n\n\n\n<h3 id=\"revised-2025\" class=\"wp-block-heading\">Revised 2025<\/h3>\n\n\n    \n<section class=\"w-screen px-6 cu-section cu-section--grey ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl bg-cu-black-50 max-w-screen-2xl mx-auto rounded-xl px-6 py-5 md:px-14 md:py-12 md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 60%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h2 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 text-cu-black-700 not-prose\">\n                        We Care\n                    <\/h2>\n                \n                                \n                            <\/header>\n\n                            \n\n<ul class=\"wp-block-list\">\n<li>We take an interest in the work, studies and research of others.<\/li>\n\n\n\n<li>We ensure our environment and services are accessible, respectful, safe, and well-maintained.<\/li>\n<\/ul>\n\n\n                    <\/div>\n\n                    <div class=\"cu-textmedia-bgimg flex-1 rounded-xl bg-no-repeat bg-cover \" style=\"background-image: url(https:\/\/carleton.ca\/service-excellence\/wp-content\/uploads\/sites\/28\/2025\/03\/care1-768x768.jpg); background-position: 50% 50%; transform: scale(1);\"><\/div>\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 60%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h2 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 text-cu-black-700 not-prose\">\n                        We are Professional\n                    <\/h2>\n                \n                                \n                            <\/header>\n\n                            \n\n<ul class=\"wp-block-list\">\n<li>We demonstrate a high level of competency in our work, and a willingness to share our knowledge.<\/li>\n\n\n\n<li>We are collaborative, approachable, and committed to helping others.<\/li>\n<\/ul>\n\n\n                    <\/div>\n\n                    <div class=\"cu-textmedia-bgimg flex-1 rounded-xl bg-no-repeat bg-cover \" style=\"background-image: url(https:\/\/carleton.ca\/service-excellence\/wp-content\/uploads\/sites\/28\/2025\/03\/professional3-768x432.jpg); background-position: 50% 50%; transform: scale(1);\"><\/div>\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n    \n<section class=\"w-screen px-6 cu-section cu-section--grey ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl bg-cu-black-50 max-w-screen-2xl mx-auto rounded-xl px-6 py-5 md:px-14 md:py-12 md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 60%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h2 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 text-cu-black-700 not-prose\">\n                        We are Responsive\n                    <\/h2>\n                \n                                \n                            <\/header>\n\n                            \n\n<ul class=\"wp-block-list\">\n<li>We listen attentively and respect others\u2019 time.<\/li>\n\n\n\n<li>We anticipate needs, innovate solutions, and provide timely, accurate, and quality information.<\/li>\n<\/ul>\n\n\n                    <\/div>\n\n                    <div class=\"cu-textmedia-bgimg flex-1 rounded-xl bg-no-repeat bg-cover \" style=\"background-image: url(https:\/\/carleton.ca\/service-excellence\/wp-content\/uploads\/sites\/28\/2025\/03\/responsive4-768x512.jpg); background-position: 50% 50%; transform: scale(1);\"><\/div>\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 60%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h2 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 text-cu-black-700 not-prose\">\n                        We Empower Others\n                    <\/h2>\n                \n                                \n                            <\/header>\n\n                            \n\n<ul class=\"wp-block-list\">\n<li>We encourage everyone to take ownership of their work and outcomes.<\/li>\n\n\n\n<li>We provide opportunities to develop, ensuring everyone has the tools and support they need to succeed.<\/li>\n<\/ul>\n\n\n                    <\/div>\n\n                    <div class=\"cu-textmedia-bgimg flex-1 rounded-xl bg-no-repeat bg-cover \" style=\"background-image: url(https:\/\/carleton.ca\/service-excellence\/wp-content\/uploads\/sites\/28\/2025\/03\/empower5-768x512.jpg); background-position: 50% 50%; transform: scale(1);\"><\/div>\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n    \n<section class=\"w-screen px-6 cu-section cu-section--grey ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl bg-cu-black-50 max-w-screen-2xl mx-auto rounded-xl px-6 py-5 md:px-14 md:py-12 md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 60%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h2 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 text-cu-black-700 not-prose\">\n                        We Treat Everyone as an Individual\n                    <\/h2>\n                \n                                \n                            <\/header>\n\n                            \n\n<ul class=\"wp-block-list\">\n<li>We respect our community\u2019s diversity by offering equitable, inclusive, personalized services.<\/li>\n\n\n\n<li>We strive to make everyone feel valued and recognized.<\/li>\n<\/ul>\n\n\n                    <\/div>\n\n                    <div class=\"cu-textmedia-bgimg flex-1 rounded-xl bg-no-repeat bg-cover \" style=\"background-image: url(https:\/\/carleton.ca\/service-excellence\/wp-content\/uploads\/sites\/28\/2025\/03\/diversity-and-inclusion-768x405.jpg); background-position: 50% 50%; transform: scale(1);\"><\/div>\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n                            \n\n\n<header class=\"mb-6 cu-pageheader cu-component-updated md:mb-12\">\n    <h2 id=\"service-excellence-standards\" class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative text-2xl md:text-3xl lg:text-4xl lg:leading-[3rem] pb-4 after:w-8 after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px\">\n        Service Excellence Standards\n    <\/h2>\n\n            <p class=\"max-w-5xl font-light prose-lg md:prose-2xl\">\n            Access and download the printable version of the Service Excellence Standards!\n        <\/p>\n    <\/header>\n        \n        <div class=\"cu-column cu-component not-contained mx-auto grid max-w-5xl md:grid-cols-2 gap-6 md:gap-10\">\n            \n\n<div class=\"not-prose cu-card rounded-lg @container md:max-w-lg flex flex-col gap-3 bg-white shadow-lg shadow-cu-black-100 \">\n            <figure class=\"flex items-center justify-center w-10 h-10 mx-6 mt-6 mb-2 overflow-hidden \">\n            <img decoding=\"async\" src=\"https:\/\/cdn.carleton.ca\/rds\/assets\/font-awesome\/file-pdf.svg\" alt=\"An icon of a saxophone\" class=\"cu-icon-thumb \" style=\"filter: invert(20%) sepia(50%) saturate(7177%) hue-rotate(348deg) brightness(91%) contrast(100%);\"><\/figure>\n        \n                        <header class=\"flex flex-col gap-3  px-6 first:mt-6\">\n                \n        \n    \n    <h2 class=\"line-clamp-3 text-lg font-semibold text-cu-black @sm:md:text-xl leading-6 @sm:md:leading-8\">\n        Service Excellence Standards\n    <\/h2>\n\n            <\/header>\n\n        \n                    <div class=\"flex flex-col px-6 text-left\">\n                <p class=\"text-base text-cu-black-700\">\n                    2025 Revised Edition\n                <\/p>\n            <\/div>\n        \n                    <footer class=\"px-6 pt-3 mt-auto md:pt-5\">\n                <a href=\"https:\/\/carleton.ca\/service-excellence\/wp-content\/uploads\/sites\/28\/2025\/03\/2025-Service-Excellence-Standards.pdf\" class=\"cu-button cu-button--red cu-button--small\">\n                    Download\n                    <span class=\"sr-only\">\n                        \n                    <\/span>\n                <\/a>\n            <\/footer>\n        \n    <\/div>\n    \n\n        <\/div>\n\n        \n    <\/div>\n<\/section>\n\n\n\n<p><strong>If you have any questions or need more information, please&nbsp;<a href=\"https:\/\/carleton.ca\/service-excellence\/workshops\/quality@cunet.carleton.ca\">contact us!<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Carleton University, we have a set of Service Excellence Standards that guide how we work and interact with our colleagues, serve the needs of our students and our faculty, as well as our external partners. Providing exceptional service and going above and beyond is at the core of what it means to deliver Service [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[44],"class_list":["post-37","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/pages\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":5,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":9983,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/pages\/37\/revisions\/9983"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/media?parent=37"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/service-excellence\/wp-json\/wp\/v2\/cu_page_type?post=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}