{"id":5547,"date":"2021-06-01T14:47:53","date_gmt":"2021-06-01T18:47:53","guid":{"rendered":"https:\/\/carleton.ca\/ses\/?page_id=5547"},"modified":"2025-12-04T11:44:57","modified_gmt":"2025-12-04T16:44:57","slug":"exam-support","status":"publish","type":"page","link":"https:\/\/carleton.ca\/ses\/examination-services\/exam-support\/","title":{"rendered":"Exam Support"},"content":{"rendered":"
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\n\t\tExam Emergency Line<\/a>\n\t<\/p>\n<\/div>\n\n<\/div><\/div>\n

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\"abstract<\/a><\/p>\n\n

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\n\t\tExam Support Ticket<\/a>\n\t<\/p>\n<\/div>\n\n<\/div><\/div>\n

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\n\t\tLive Chat Support<\/a>\n\t<\/p>\n<\/div>\n\n<\/div><\/div><\/div>\n

<\/p>\n

Emergency Exam Support Line<\/h2>\n

Scheduling and Examinations Services operates an emergency toll-free call line for exam related emergencies, and technical disruptions.<\/p>\n

Exam-Related Emergency Toll-Free Call Line<\/strong>:\u00a01-877-557-2930 (Canada & USA)<\/a>
\nOutside Canada\/US Exam Emergency:<\/strong>\u00a0+1-613-518-2601<\/a><\/p>\n

Scheduling and Examinations can also be contacted during office hours via the department line.<\/p>\n

SES Contact (Non-Emergency)<\/strong>:\u00a0613-520-2600 x1571<\/a><\/p>\n

Instructors<\/strong> can find more information on available examination services via McIntyre Exam Centre intranet<\/a>.<\/p>\n

Exam Support Ticket<\/h2>\n

Students and Faculty can report exam related issues or contact the department about exam related concern via an Exam Support Ticket<\/a>. A staff member relevant to the subject of your query will be assigned to your ticket and we will strive to respond to your query within 24 hours during regular business hours.<\/p>\n

For an exam in progress please use Live Chat feature<\/a> or contact the Emergency Support Phone line<\/a><\/p>\n

Email<\/h2>\n

Scheduling and Examination Services can also be contacted by email via OnlineExams@carleton.ca<\/a> for online exam matters and ExamRoom@carleton.ca<\/a> for anything relating to in-person exams at a McIntyre Exam Centre location. The inbox is monitored during regular business hours.<\/p>\n

Hours of Operation<\/h2>\n

Exam support services operate according to the schedule below. During formally scheduled exam periods such as finals and deferrals, the exam support services run when final exams are scheduled. Operating hours will be extended to accommodate exams that opt into MEC services during the teaching term.<\/p>\n

Instructors<\/strong> can find more information on available examination services via McIntyre Exam Centre intranet<\/a>.<\/p>\n\n\n\n\n\n\n
Exam Support Service<\/strong><\/td>\nMonday-Friday<\/strong><\/td>\nSaturday & Sunday
\n<\/strong><\/td>\n<\/tr>\n
Emergency Exam Support Line<\/td>\nRegular Hours: 8:30am-4:30pm<\/p>\n

Fall 2025 Final Exams<\/strong><\/p>\n

December 8-19: 8:30am-10:00pm<\/strong><\/td>\n

Regular Hours: Closed<\/p>\n

Fall 2025 Final Exams<\/strong><\/p>\n

December 13-14: 8:30am-10:00pm<\/strong>
\nDecember 20: 8:30am-8:00pm<\/strong><\/td>\n<\/tr>\n

Exam Support Tickets<\/td>\n8:30am-4:30pm<\/td>\nClosed<\/td>\n<\/tr>\n
Email<\/td>\n8:30am-4:30pm<\/td>\nClosed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Emergency Exam Support Line Scheduling and Examinations Services operates an emergency toll-free call line for exam related emergencies, and technical disruptions. Exam-Related Emergency Toll-Free Call Line:\u00a01-877-557-2930 (Canada & USA) Outside Canada\/US Exam Emergency:\u00a0+1-613-518-2601 Scheduling and Examinations can also be contacted during office hours via the department line. SES Contact (Non-Emergency):\u00a0613-520-2600 x1571 Instructors can find more […]<\/p>\n","protected":false},"author":44,"featured_media":0,"parent":4467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"\nExam Support - Scheduling and Examination Services<\/title>\n<meta name=\"description\" content=\"  Emergency Exam Support Line Scheduling and Examinations Services operates an emergency toll-free call line for exam related emergencies, and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carleton.ca\/ses\/examination-services\/exam-support\/\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/carleton.ca\/ses\/examination-services\/exam-support\/\",\"url\":\"https:\/\/carleton.ca\/ses\/examination-services\/exam-support\/\",\"name\":\"Exam Support - 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