Paul Henman (University of Queensland): Government Web Portals as New Government Institutions

October 5, 2018 at 12:00 PM to 1:00 PM

Location:3112 Richcraft Hall

Paul Henman, PhD
Associate Professor of Digital Sociology and Social Policy, School of Social Science
Principal Research Fellow, Centre for Policy Futures
University of Queensland, Brisbane, Australia

Government web portals are the formal public face of online government, yet their effectiveness and contribution to contemporary government is largely unknown. This paper conceptualises government web portals as spaces of administrative, policy and power contestation. Drawing on early findings of an Australian Research Council funded study examining the architectures, rationales, effectiveness and power effects of government web portals, this paper reports on the various shapes, structures and rationales of the top 10 e-government countries as ranked by the UN E-government Survey 2016: UK; Australia; Canada; USA; Korea; Finland; France; Netherlands; New Zealand; and Singapore. Data was obtained by utilizing hyperlink network generation, analysis and visualisation. A taxonomy of webportal design was identified: information referral portals focus on referring users to other websites (e.g. USA); information repository are designed to refer users to the large amounts of information within the portal (e.g. UK, Canada); interactive portals are ones in keeping with Government 2.0 principles (e.g. France); and historical portals include a large repository of past information (e.g. Netherlands). The paper concludes by articulating the potential strengths and weaknesses of such designs as they mesh with the machinery of government and user experience.

Paul holds degrees in computer science/pure mathematics and sociology/social policy. His research since the early 1990s has focused on the role of technology in public governance, focusing on policy (not political) processes. His recent research has advanced new digital research tools for the advancement of social scientific knowledge. His previous books include Performing the State (Routledge 2018) and Governing Electronically (Palgrave 2010).