Teaching and Learning Services (TLS) and Information Technology Service (ITS) will support faculty members, contract instructors and teaching assistants (teaching staff) teaching online in the fall term.
Teaching staff support
To better support and accelerate responses to issues and requests for educational technology support, TLS has organized itself into three teams with specific expertise and knowledge.
| Zoom | Teaching Equipment (Surface Tablets, iPads, microphones, webcams, headsets, etc.) | Other Educational Technology (Kaltura Capture, cuPortfolio, Polleverwhere.com, BigBlueButton, etc.) | |
| Hours of Operation | Weekdays 8 a.m. – 10 p.m. | Weekdays 8 a.m. – 10 p.m. | Weekdays 8 a.m. – 5 p.m.
Weekends 11 a.m. – 3 p.m. |
| Contact | zoom@carleton.ca | cts@carleton.ca | edtech@carleton.ca |
| System Status Info | Zoom | N/A | Kaltura Polleverywhere.com BigBlueButton |
| Resources | Zoom resources | Equipment loan request form | Supported educational technologies |
Support for Teams, MyCarleton1(MC1) login issues, VPN or account problems will be provided by the ITS Service Desk.
Contact: its.service.desk@carleton.ca, 613-520-2600 x3700
Hours of Operation: Weekdays 8:30 a.m. – 9:30 p.m.
Support for on-campus office computers should be directed to departmental or Faculty IT support staff.
Student support
Student technical support will be provided by the ITS service desk, including account and educational technology application support.
Contact: its.service.desk@carleton.ca, 613-520-2600 x3700
Hours of operation: 8:30 a.m. – 9:30 p.m.