Supply Chain issues and Hardware Delays

You may be aware of the serious shortages in global supplies of parts and materials currently affecting a great many industries around the world. These shortages — amongst other logistical issues —have affected the supplier of the Card Access equipment used at Carleton. In some instances, this has resulted in extensive delays in the fulfillment of orders. CBORD has not provided a timeline on when the issue will be fully resolved, but do not expect a return to normal this fiscal year.

Current and New Card Access Projects

As a result of the delay in receiving Card Access hardware, all current and new project installations are on hold.

If you have a current project in the queue there a few options

  1. Cancel your eShop request and the project and resubmit when we reopen;
  2. Cancel your eShop request but keep your project open and in the queue, we will reach out when hardware starts shipping;
  3. Leave the eShop request active and we will contact you when hardware starts shipping.

Please reply to CSS.Technical.Services@cunet.carleton.ca with your preference for your project.

We will reopen the Project Request sheet on the CSS Technical Services website once we are accepting new projects https://carleton.ca/technicalservices/security-system-project-request-process/

Campus Safety Services – Security System Project Request Process

If you’re interested in installing/upgrading a physical security system (intrusion alarm or surveillance cameras) for your Department please use the Project Request Form below.

Once your request is received, it will be reviewed and a Project Manager will be assigned to your request and will contact you within 10 business days of your original submission.

To ensure accurate and timely processing of your request it is important to include as much detail as possible.

If you are unsure whether your project requires this form, please contact the Assistant Director, Technical Services (T.S.), Campus Safety Services at ext. 8500.

We are committed to service excellence and our goal is to keep our clients informed at key stages of the project and to be accountable for the project’s budget and schedule.

We look forward to assisting you with your project!

The Process:

Step 1: Fill out and submit your completed Project Request Form below

Step 2. If the project scope includes a change in use of space, the Space Management and Capital Planning unit will review the project for feasibility.

Step 3. Once the space question has been answered, the project reverts back to Technical Services.

Step 4. Assistant Director, T.S. assigns project to Project Manager (PM).

Step 5. Project Manager contacts the client to assess the space and define the project scope.

Step 6. Client signs off on scope (once any space questions are resolved).

Step 7. Contingent on scope of work and the requirement for consultants, an FMP Project may be required (this may be required when the project has Fire Code or infrastructural implications).

  • If an FMP Project is not required T.S. Project Manager provides client with “”Class D” estimate for security component of project (cost and schedule) based on signed off scope and initiates Project Control Sheet for client’s approval and funding source.
  • If an FMP Project is required then the client must submit an FMP Project application.

Step 8. Consultants, if required, will be retained to prepare design and tender documents. A fee proposal will submitted to the client for approval.

Step 9. Project is tendered, and if within budget, installation proceeds.

Step 10. If tender price is over budget, the Project Manager meets with the client to discuss alternative options

Step 11. Project is commissioned. Requisite training is provided.

Step 12. Close-out phase is commenced including deficiency correction, invoicing, client feedback discussions, and budget reconciliation.

Step 14. Warranty period involves monitoring the installation through the client and Technical Services interactions and feedback as required. 

Project Request Form

  • Part 1 - Requester Information

  • Part 2 - Project Information

  • Please be descriptive with all expected needs/wants of this project, including any relevant background information.
  • Please describe the purpose of the project and the benefits of completing it
  • Date Format: YYYY dash MM dash DD
  • Part 3 - Funding Information

  • Part 4 - Supporting documentation

  • Drop files here or