{"id":942,"date":"2019-03-31T14:04:14","date_gmt":"2019-03-31T18:04:14","guid":{"rendered":"https:\/\/carleton.ca\/upass\/?page_id=942"},"modified":"2025-07-28T10:58:00","modified_gmt":"2025-07-28T14:58:00","slug":"get-your-u-pass-card","status":"publish","type":"page","link":"https:\/\/carleton.ca\/upass\/get-your-u-pass-card\/","title":{"rendered":"Manage your U-Pass"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Manage your U-Pass\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n\n\n<h2 id=\"u-pass-transit-program\" class=\"wp-block-heading\"><span class=\"TextRun SCXW32734919 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW32734919 BCX0\">U-Pass T<\/span><span class=\"NormalTextRun SCXW32734919 BCX0\">ransit Program<\/span><\/span><\/h2>\n\n\n\n<p>Your Campus Card and U-Pass are a combined card. If you previously added the transit application to your Campus Card, or received your card after Monday, July 1, 2024, your fall U-Pass will be activated automatically the first time you use it on transit in the fall pass period, beginning <strong>September 1<sup>st<\/sup>\u00a02025<\/strong>.<\/p>\n\n\n\n<p>New students will be required to <a href=\"https:\/\/carleton.ca\/campuscard\/get-your-card\/\" target=\"_blank\" rel=\"noopener noreferrer\">apply online<\/a> for their student ID (Campus Card) to gain access to the U-Pass program using their Campus Card. <strong>Please check for&nbsp;<a href=\"https:\/\/carleton.ca\/campuscard\/news\/\" target=\"_blank\" rel=\"noopener noreferrer\">service outage notifications<\/a> before travelling to campus. <\/strong><strong>All customers must use the&nbsp;<\/strong><a href=\"https:\/\/carleton.ca\/campuscard\/visit-the-campus-card-office\/\"><strong>QLess<\/strong><\/a><strong>&nbsp;system to arrange their visit. Walk ups are not permitted.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may not send a friend, family member, or other third party to pick up or replace your U-Pass.<\/li>\n\n\n\n<li><em>Government issued<\/em> photo ID or your Campus Card is required.<\/li>\n\n\n\n<li>NEVER throw away your U-Pass!<\/li>\n\n\n\n<li>Do not bend or put holes in your U-Pass. Damaged U-Passes cost $46 to replace.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/carleton.ca\/upass\/important-dates\/\">Distribution Dates<\/a><\/div>\n<\/div>\n\n\n\n<p>If you received your Campus Card prior to Monday, July 1, 2024 and have not yet added the transit application, y<span class=\"TextRun SCXW50691983 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentStart CommentHighlightPipeRestV2 CommentHighlightRest SCXW50691983 BCX0\">our first step to accessing the transit system will be to download the new transit application to your Campus Card. This can be done in-person at the <a href=\"http:\/\/www.carleton.ca\/campuscard\/visit-the-campus-card-office\" target=\"_blank\" rel=\"noopener noreferrer\">Campus Card Office<\/a> in room 407 Nideyin\u00e0n during office hours Monday \u2013 Friday 8:30 a.m. to 4:30 p.m.\u00a0This step is essential for all students and will be required to access the services starting fall 2024. This process will permanently replace the recharging process for the blue U-Pass<\/span> <span class=\"NormalTextRun SCXW50691983 BCX0\">cards. \u00a0<\/span>\u00a0<\/span><\/p>\n\n\n\n<p><span class=\"NormalTextRun CommentStart CommentHighlightPipeClickedV2 CommentHighlightClicked SCXW1142865 BCX0\">Once your Campus Card has the transit<\/span> <span class=\"NormalTextRun CommentHighlightClicked SCXW1142865 BCX0\">application added, you will be able to board a bus or the O-Train if you are <a href=\"https:\/\/carleton.ca\/upass\/u-pass-eligibility\/\">eligible for the program<\/a>. Once your Campus Card has the downloaded transit application and you reach the program&#8217;s eligibility requirements, you will be automatically enrolled in the program. <\/span><\/p>\n\n\n\n<h2 id=\"locations-to-upload-the-u-pass-to-your-campus-card\" class=\"wp-block-heading\">Locations to Upload the U-Pass to your Campus Card<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Name<\/th><th>Location<\/th><th>Hours<\/th><\/tr><\/thead><tbody><tr><td>The Campus Card Office<\/td><td><span class=\"NormalTextRun SCXW129403422 BCX0\">407 <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW129403422 BCX0\">Nideyin\u00e0n<\/span><\/td><td>8:30 AM &#8211; 4:30 PM (Monday &#8211; Friday)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id=\"using-your-campus-card-on-transit\" class=\"wp-block-heading\"><span class=\"TextRun SCXW161029156 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161029156 BCX0\">Using your <\/span><\/span><span class=\"TrackedChange SCXW161029156 BCX0\"><span class=\"TextRun SCXW161029156 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161029156 BCX0\">Campus Card on Transit<\/span><\/span><\/span><span class=\"EOP SCXW161029156 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"auto\">When you first use your Campus Card to access a bus or train, please hold the card on the terminal until you receive a response from the terminal. During this initial tap the card is being loaded with your term pass and may take up to 10 seconds for this first interaction. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">After your first tap, simply tap your card on the reader as usual for subsequent rides. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Please do not discard your Campus Card at the end of the pass period. This card is intended to last for the duration of your degree and can also be used for other services such as building access and purchasing items or food on campus. If you discard or damage your Campus Card, you will be required to pay a replacement fee of $46. Damage includes, but is not limited to, punching holes in the card or severely bending or denting it. \u00a0<\/span><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/carleton.ca\/upass\/u-pass-opt-out-process\/\">Opt-Out Process<\/a><\/div>\n<\/div>\n\n\n\n<h2 id=\"replacement-cards\" class=\"wp-block-heading\">Replacement Cards<\/h2>\n\n\n\n<p>Eligible students who lose or damage their Campus Card should come to the Campus Card Office (407 Nideyin\u00e0n) to replace it. Please review the process for visiting the Campus Card Office &#8211; we are not accepting walk ins at the current time.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/carleton.ca\/campuscard\/\">Visit the Campus Card Office<\/a><\/div>\n<\/div>\n\n\n\n<p>There is a fee of $46 for a replacement Campus Card. This fee is <strong>non-refundable<\/strong>, and\u00a0<strong>once your Campus Card is replaced, your old card will be deactivated permanently<\/strong>.\u00a0Old cards cannot be reactivated and should be destroyed.<\/p>\n\n\n\n<p>If the card malfunctions, the Campus Card Office will test it to verify whether the card is in working order. If we verify it is malfunctioning (not due to unreasonable wear and tear), it will be replaced for free.<\/p>\n\n\n\n<h2 id=\"name-changes\" class=\"wp-block-heading\">Name Changes<\/h2>\n\n\n\n<p>If you just added your <a href=\"https:\/\/carleton.ca\/registrar\/name-change\/\">Chosen name<\/a> through <a href=\"http:\/\/central.carleton.ca\/\" target=\"_blank\" rel=\"noopener noreferrer\">Carleton Central<\/a>, or <a href=\"https:\/\/carleton.ca\/registrar\/your-record\/your-name\/\" target=\"_blank\" rel=\"noopener noreferrer\">legally changed your name<\/a> with the Registrar\u2019s Office, you are entitled to a free replacement of your Campus Card and U-Pass.<\/p>\n\n\n\n<h3 id=\"requirements\" class=\"wp-block-heading\">Requirements:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Allow one business day for the change to show in our system, and then come to the Campus Card Office during our&nbsp;<a href=\"https:\/\/carleton.ca\/campuscard\/hours\/\" target=\"_blank\" rel=\"noopener noreferrer\">hours of operation<\/a> with <em>government issued<\/em> photo ID. If this is a legal name change, your ID must match your new name.<\/li>\n\n\n\n<li>You must be <a href=\"https:\/\/carleton.ca\/upass\/u-pass-eligibility\/\" target=\"_blank\" rel=\"noopener noreferrer\">eligible<\/a> for the U-Pass program.<\/li>\n\n\n\n<li><strong>If already picked up a Campus Card previously, you will need to give back the old one to get the new one free!&nbsp;<\/strong><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>U-Pass Transit Program Your Campus Card and U-Pass are a combined card. If you previously added the transit application to your Campus Card, or received your card after Monday, July 1, 2024, your fall U-Pass will be activated automatically the first time you use it on transit in the fall pass period, beginning September 1st\u00a02025. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_cu_dining_location_slug":"","footnotes":"","_links_to":"","_links_to_target":""},"cu_page_type":[33],"class_list":["post-942","page","type-page","status-publish","hentry","cu_page_type-general"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/upass\/wp-json\/wp\/v2\/pages\/942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/upass\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carleton.ca\/upass\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/upass\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/upass\/wp-json\/wp\/v2\/comments?post=942"}],"version-history":[{"count":4,"href":"https:\/\/carleton.ca\/upass\/wp-json\/wp\/v2\/pages\/942\/revisions"}],"predecessor-version":[{"id":1639,"href":"https:\/\/carleton.ca\/upass\/wp-json\/wp\/v2\/pages\/942\/revisions\/1639"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/upass\/wp-json\/wp\/v2\/media?parent=942"}],"wp:term":[{"taxonomy":"cu_page_type","embeddable":true,"href":"https:\/\/carleton.ca\/upass\/wp-json\/wp\/v2\/cu_page_type?post=942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}