{"id":14765,"date":"2020-03-18T14:08:16","date_gmt":"2020-03-18T18:08:16","guid":{"rendered":"https:\/\/carleton.ca\/webservices\/?p=14765"},"modified":"2024-06-08T22:03:21","modified_gmt":"2024-06-09T02:03:21","slug":"requesting-refunds-for-cancelled-events","status":"publish","type":"post","link":"https:\/\/carleton.ca\/webservices\/2020\/requesting-refunds-for-cancelled-events\/","title":{"rendered":"Requesting Refunds for a Cancelled Event"},"content":{"rendered":"\n<section class=\"w-screen px-6 cu-section cu-section--white ml-offset-center md:px-8 lg:px-14\">\n    <div class=\"space-y-6 cu-max-w-child-5xl  md:space-y-10 cu-prose-first-last\">\n\n            <div class=\"cu-textmedia flex flex-col lg:flex-row mx-auto gap-6 md:gap-10 my-6 md:my-12 first:mt-0 max-w-5xl\">\n        <div class=\"justify-start cu-textmedia-content cu-prose-first-last\" style=\"flex: 0 0 100%;\">\n            <header class=\"font-light prose-xl cu-pageheader md:prose-2xl cu-component-updated cu-prose-first-last\">\n                                    <h1 class=\"cu-prose-first-last font-semibold !mt-2 mb-4 md:mb-6 relative after:absolute after:h-px after:bottom-0 after:bg-cu-red after:left-px text-3xl md:text-4xl lg:text-5xl lg:leading-[3.5rem] pb-5 after:w-10 text-cu-black-700 not-prose\">\n                        Requesting Refunds for a Cancelled Event\n                    <\/h1>\n                \n                                \n                            <\/header>\n\n                    <\/div>\n\n            <\/div>\n\n    <\/div>\n<\/section>\n\n<p>If you have had to cancel an event that has been set up through our E-Commerce solution, please follow the steps below. For individual refunds, please use the usual <a href=\"https:\/\/carleton.ca\/webservices\/support\/ecommerce-support-request-form\/\">form found here<\/a>.<\/p>\n\n\n\n<h2 id=\"request-refunds-for-a-cancelled-event-that-uses-carleton-e-commerce\" class=\"wp-block-heading\">Request Refunds for a Cancelled Event that Uses Carleton E-Commerce<\/h2>\n\n\n\n<p><strong>1. Download a list of registrations:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/carleton.ca\/webservices\/cms-help\/downloading-a-csv-file-of-form-entries\/\">How to download a csv file<\/a><\/li>\n\n\n\n<li>If you need our help downloading the list, please <a href=\"mailto:Melissa.Manocchio@carleton.ca, charlotte.bradley@carleton.ca\">send us an email<\/a> with a link to the event.<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Send a refund request to ITS Finance:<\/strong> <a href=\"mailto:ITS.Finance@cunet.carleton.ca\">ITS.Finance@cunet.carleton.ca<\/a><\/p>\n\n\n\n<p>Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The event name<\/li>\n\n\n\n<li>A link to the event<\/li>\n\n\n\n<li>The list of registrations<\/li>\n<\/ul>\n\n\n\n<p><em><strong>Note:<\/strong><\/em> For individual refunds, please use the <a href=\"https:\/\/carleton.ca\/webservices\/support\/ecommerce-support-request-form\/\">form found here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have had to cancel an event that has been set up through our E-Commerce solution, please follow the steps below. For individual refunds, please use the usual form found here. Request Refunds for a Cancelled Event that Uses Carleton E-Commerce 1. Download a list of registrations: 2. Send a refund request to ITS [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[263],"tags":[],"class_list":["post-14765","post","type-post","status-publish","format-standard","hentry","category-ecommerce"],"acf":{"cu_post_thumbnail":""},"_links":{"self":[{"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/posts\/14765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/comments?post=14765"}],"version-history":[{"count":0,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/posts\/14765\/revisions"}],"wp:attachment":[{"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/media?parent=14765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/categories?post=14765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carleton.ca\/webservices\/wp-json\/wp\/v2\/tags?post=14765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}