{"id":16619,"date":"2021-11-02T08:21:28","date_gmt":"2021-11-02T12:21:28","guid":{"rendered":"https:\/\/carleton.ca\/webservices\/?p=16619"},"modified":"2026-03-18T05:44:40","modified_gmt":"2026-03-18T09:44:40","slug":"cu-ecommerce-refunds-making-your-customer-happier-and-everyone-safer","status":"publish","type":"post","link":"https:\/\/carleton.ca\/webservices\/2021\/cu-ecommerce-refunds-making-your-customer-happier-and-everyone-safer\/","title":{"rendered":"CU Ecommerce Refunds – making your customer happier and everyone safer"},"content":{"rendered":"\n
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\n CU Ecommerce Refunds – making your customer happier and everyone safer\n <\/h1>\n \n \n <\/header>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n<\/section>\n\n

One clear indication that we are bouncing back from the unprecedented times of 2020-21 is that CU Ecommerce is as busy as ever. Units across campus are organizing new events \u2013 everyone from Learning in Retirement to Ravens to conferences of all kinds. Some of these are even in person \u2013 imagine! (And of course, these are made as safe as possible thanks to Carleton\u2019s rigorous health and safety protocols<\/a>.)<\/p>\n\n\n\n

Of course, things change and sometimes events are cancelled or individuals are compelled to cancel their attendance. In the event you wish to issue one of your customers with a refund, you can use this form<\/a> in order to request this.<\/p>\n\n\n\n

The crucial items of information are the cardholder\u2019s name, the reference number of their purchase, and of course, how much of a refund you wish to issue. We made this latter part easy by giving you the option to select Full refund<\/strong> or to enter an amount of your choosing for a partial refund.<\/p>\n\n\n\n

Occasionally, a whole event is cancelled and the number of refunds is sizeable. ITS is limited in the number of resources it can dedicate to this task so please bear in mind it can take a while for refunds to be requested by us, and even longer for the credit card company to then act on our request. If you have a set of refunds that exceeds fifteen or so customers you can create a spreadsheet of the customer details with all the information for each that is requested on the form:<\/p>\n\n\n\n