Carleton provides a wide variety of accessible resources and services that allow you to maximize and manage your mental health and well-being. Explore the resource and services below to identify which resource or service meets your specific needs.

As we venture into unexplored territory and Carleton courses are delivered online and by other alternative modes of delivery compassion and self-compassion will see us through.

As we navigate through these difficult times, Carleton University wants you to know that we are here to support you. Both on-campus and in the community there are many support services and resources available during this time to support you. Carleton University is working with our partners to provide current students with a list of Provincial Support Resources across Canada.

Students in need of support around the world can visit the International Support Resources page.

On-Campus Support (Carleton Resources)

Click on each link below to access the departmental website

Resource Phone
University Safety (non-emergency) 613-520-2600 ext. 3612
Carleton’s on-campus security force to address the needs of the Carleton community for personal safety, protection of property and parking needs.
Health and Counselling Services 613-520-6674
Providing medical and counselling services to Carleton students through the walk-in clinic and appointments with staff. Open Monday-Friday, 8:30-4:30.
Academic Advising Centre 613-520-7850
The Academic Advising Centre’s (AAC) offers walk-in advising sessions for students.
Centre for Student Academic Support 613-520-3822
The Centre for Student Academic Support (CSAS) is a centralized collection of learning support services designed to help students achieve their goals and improve their learning both inside and outside the classroom.
International Student Services Office 613-520-6600
The International Student Services Office (ISSO) centralizes all services for registered international students and administers exchange programs for outgoing and incoming students.
Awards and Financial Aid 613-520-3600
The Awards and Financial Aid office administers various financial aid and awards programs to reward academic achievement and to provide financial assistance.
Equity Services 613-520-5622
Equity Services promotes equity, welcome and accommodate diversity, prevent discrimination and constructively address conflict, as well as provide support for those who have experienced sexual assault and those who require accommodations on campus.
Student Affairs 613-520-2573
The Office of Student Affairs is responsible for directing several programs, policies and services that aim to makes student’s on-campus experience a positive one.
Paul Menton Centre for Students with Disabilities 613-520-6608
The Paul Menton Centre (PMC) is the primary department on campus that coordinates academic accommodations and support services for Carleton students with disabilities.
FIT: Action 613-520-2600 x1028
The From Intention to Action (FIT: Action) program supports undergraduate and graduate students in the often stressful university experience.
Sexual Assault Support Services 613-520-5622
Services are free, confidential, and available to all students, staff and faculty at Carleton University. They are located in 3800 Carleton Technology and Training Centre and  can be reached at 613-520-5622.
Centre for Indigenous Initiatives 613-520-5622
The Centre for Indigenous Initiatives aims to inspire, encourage and empower the Carleton community, which includes Indigenous and non-Indigenous Carleton students, faculty, professional services staff, and alumni, to work collaboratively in creating and maintaining strong relationships and partnerships with Indigenous peoples and communities; Indigenous leaders and organizations; and mainstream groups and organizations
Ombuds Services 613-520-6617
Ombuds Services is an independent office at Carleton financed by the University, Carleton University Students Association (CUSA) and the Graduate Students’ Association (GSA). Undergraduate and graduate students are welcome to use the service which provide help to hundreds of students every year to find the best solution to their problems on and off campus.

Off-Campus Support (External Resources)

Click on each link below to access the organizational website

Resource Phone
ConnexOntario provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness and/or gambling. We are funded by the Government of Ontario. Our system navigation and information service is live-answer 24/7, confidential, and free. 1-866-531- 2600
Family Services Ottawa 613-728-9000
Offering counselling and support services to help create a community where families and individuals are strong, resilient and have the supports they need to lead healthy, fulfilling lives.
Youth Services Bureau 613-729-1000
Providing a 24/7 crisis line, as well as a variety of services for youth across Ottawa, including Youth Engagement, Mental Health Services, Community & Housing Services, Employment Services, and Youth Justice Services.
Walk in Counselling
Multiple locations depending on the day, please consult the website.
Wabano Centre for Aboriginal Health 613-748-5999
The Wabano Centre for Aboriginal Health offers a full medical clinic, mental health clinic, community and cultural programs along with community outreach to provide a place that Ottawa’s Aboriginal population can call home.
Kind 613-563-4818
Kind Space is an LGBT community centre located in Ottawa, providing a number of services including support groups, education, research, advocacy and community space.
Rideauwood Addicton Services 613-724-4881
Rideauwood Addiction Services looks to serve those who are affected by addictions and their families through a variety of programming.
Centretown Community Health Centre 613-233-4443
Provides a full range of quality health and social services to families and individuals who live or work in the communities we serve. Care is delivered in more ways than one: one-on-one services, personal-development groups, and community level involvement.
Psychiatric Survivors of Ottawa 613-567-4379
Offers peer and family peer support, public education, volunteer opportunities, connecting to other community services and much more to people experiencing mental health challenges and their families.
Sexual Assault Support Centre 613-234-2266
24-hour crisis line for all women: immigrant, aboriginal, lesbian/bi, differently abled, women of colour, survivors of war and torture, who have experienced sexual violence.
Canadian Mental Health Association  613-737-7791
The Canadian Mental Health Association, Ottawa Branch, is a community-based registered charity dedicated to promoting good mental health, developing and implementing support systems and services, and encouraging public action to strengthen community mental health services and related policies and legislation.
Ottawa – Community Health Centres
Community Health Centres operate based on the client catchment area, please call to verify the centre is for your area.
South East Ottawa Community Health Centre Address: 1355 Bank St #600, Ottawa, ON K1H 8K7
Phone: 613-737-5115
Centretown Community Health Centre Address: 420 Cooper St., Ottawa, ON K1H 8K7
Phone: 613-233-4443
Carlington Community Health Centre Address: 900 Merivale Rd, Ottawa, ON K1Z 5Z8
Phone: 613-722-4000
Pinecrest-Queensway Community Health Centre Address: 1365 Richmond Rd #2, Ottawa, ON K2B 6R7
Phone: 613-820-4922
Somerset West Community Health Centre Address: 55 Eccles St, Ottawa, ON K1R 6S3
Phone: 613-238-8210
Sandy Hill Community Health Centre Address: 221 Nelson St, Ottawa, ON K1N 1C7
Phone: 613-789-8458

Phone Support

Call for phone support or explore the organizational website to learn more.

Resource Phone
Mental Health Crisis Line 613-722-6914
Anonymous, 24 hour service for young adults, age 16 and older.
Good2Talk 1-866-925-5454
A confidential, anonymous helpline for Ontario post-secondary students. Offers professional counselors, mental health and addictions info and on and off campus resource info.
Distress Centre 613-238-3311
Offers anonymous, confidential, 24 hour service in English language.
Ottawa Rape Crisis Centre 613-562-2333
24-hour support for sexual assault victims/incest survivors.
Tel-Aide Outaouais 613-741-6433
Offers anonymous, confidential, 24-hour service in French.
Men and Healing 613-482-9363
Crisis support line for men, providing telephone support, crisis intervention, information and referral. Available Monday to Friday, 9:00 am to 5:00 pm.
Youth Lesbian, Gay and Bisexual Support Line  1-800-268-9688
A service provided for youth by youth that affirms the experiences of lesbian, gay, bisexual, transgender, two-spirited and questioning youth in Ontario. Available Sunday to Friday, 4:00 pm to 9:30 pm.
Black Youth Helpline 1-833-294-8650
Black Youth Helpline serves all youth and specifically responds to the need for a Black youth specific service, positioned and resourced to promote access to professional, culturally appropriate support for youth, families and schools.
Native Youth Crisis Hotline 1-877-209-1266
Free and confidential helpline for young Muslims to receive immediate, anonymous and confidential support over the phone. Available Monday to Friday, 6:00 am to 9:00 pm.
Naseeha Muslim Youth Helpline  1-866-627-3342
Deals with social issues related to individuals and families in Ottawa’s Muslim community.
Mind Your Mind
Self help resources online 24/7


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