{"id":743,"date":"2023-07-17T15:08:45","date_gmt":"2023-07-17T19:08:45","guid":{"rendered":"https:\/\/carleton.ca\/zoom\/?page_id=743"},"modified":"2023-10-31T09:53:45","modified_gmt":"2023-10-31T13:53:45","slug":"zoom-support","status":"publish","type":"page","link":"https:\/\/carleton.ca\/zoom\/zoom-support\/","title":{"rendered":"Zoom Support"},"content":{"rendered":"<h2>Get Zoom Support<\/h2>\n<p>Need help using Zoom? Help is available through <a href=\"https:\/\/carleton.ca\/tls\">Teaching and Learning Services<\/a> at Carleton, as well as Zoom&#8217;s official support channels.<\/p>\n<p>Visit the <a href=\"https:\/\/status.zoom.us\/\">Zoom Status page<\/a> to find out if there are any known technical issues or outages with Zoom services.<\/p>\n<h3>Zoom at Carleton<\/h3>\n<p>If you are having difficulties using Zoom or it&#8217;s features, reach out to TLS via the <a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\">TLS Support Portal<\/a>.<\/p>\n\n<div class=\"\">\n\t<p>\n\t\t<a class=\"button__red button__red--outline\" href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\" target=&quot;_blank&quot; rel=\"noopener noreferrer\">TLS Support Portal<\/a>\n\t<\/p>\n<\/div>\n\n<h3>Zoom Vendor Support<\/h3>\n<p>Support using Zoom and it&#8217;s features is available at <a href=\"https:\/\/support.zoom.com\">Zoom&#8217;s Help Centre site<\/a>.<\/p>\n<h2>Zoom Video Resources<\/h2>\n<ul>\n<li><a href=\"https:\/\/learn-zoom.us\/show-me\">Zoom Video Tutorials<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/zoommeetings\">Zoom YouTube channel<\/a><\/li>\n<\/ul>\n\n<h2>Zoom Support<\/h2>\n<h3>Zoom Support at Carleton<\/h3>\n<p><strong><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-477 alignright\" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM.png\" alt=\"\" width=\"75\" height=\"85\" srcset=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM.png 260w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM-240x271.png 240w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM-160x181.png 160w\" sizes=\"(max-width: 75px) 100vw, 75px\" \/><\/strong>Visit the<b><a href=\"https:\/\/itsjira.carleton.ca\/servicedesk\/customer\/portal\/15\/group\/107\">TLS Support Portal<\/a><\/b><\/p>\n<p><strong>Hours of Operation:\u00a0<\/strong> 8:30 am \u2013 4:30 pm, Monday-Friday (excluding university holidays).<\/p>\n\n<h3>Zoom Support for Students<\/h3>\n<p><strong><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-477 alignright\" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM.png\" alt=\"\" width=\"75\" height=\"85\" srcset=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM.png 260w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM-240x271.png 240w, https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-01-17-at-3.11.38-PM-160x181.png 160w\" sizes=\"(max-width: 75px) 100vw, 75px\" \/><\/strong>Student support for educational technology applications is provided by the <a href=\"https:\/\/carleton.ca\/its\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITS service desk<\/a>. Student-specific Zoom resources can also be found on the <a href=\"https:\/\/carleton.ca\/online\/online-learning-resources\/zoom-for-students-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">Carleton Online website<\/a>.<\/p>\n\n<h3>Zoom&#8217;s Official Support<\/h3>\n<p><strong><img decoding=\"async\" loading=\"lazy\" class=\"alignright wp-image-2890\" src=\"https:\/\/carleton.ca\/brightspace\/instructors\/wp-content\/uploads\/zoom-icon2-240x209.png\" alt=\"\" width=\"101\" height=\"88\" \/><\/strong>Visit <strong><a href=\"http:\/\/support.zoom.com\">support.zoom.com<\/a><\/strong> for instructions, video tutorials, FAQs, and more. For quick support from Zoom&#8217;s technical experts,<strong> <a href=\"https:\/\/support.zoom.com\/hc\/en-us\/requests\/new\">submit a support request<\/a><\/strong>.<\/p>\n<p><strong>Phone:<\/strong> <a href=\"tel:18887999666\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"2\">+1.888.799.9666<\/a> ext. 2.<\/p>\n<p><strong>Chat:<\/strong> Go to <a href=\"https:\/\/zoom.com\/\">zoom.com<\/a> and click the <em>Chat <\/em>icon <img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-567\" src=\"https:\/\/carleton.ca\/zoom\/wp-content\/uploads\/Screen-Shot-2022-04-07-at-11.43.09-AM.png\" alt=\"\" width=\"23\" height=\"22\" \/> in the lower-right corner to chat with Zoom&#8217;s virtual assistant.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Get Zoom Support Need help using Zoom? Help is available through Teaching and Learning Services at Carleton, as well as Zoom&#8217;s official support channels. Visit the Zoom Status page to find out if there are any known technical issues or outages with Zoom services. Zoom at Carleton If you are having difficulties using Zoom or [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_mi_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Zoom Support - Zoom At Carleton<\/title>\n<meta name=\"description\" content=\"Get Zoom Support Need help using Zoom? 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