This is page 6 of 18.
j) The services provided by the Program are a combination of scheduled and nonscheduled assistance. Staff are usually available in residence to assist the Client in activities of daily living, including: (1) dressing and undressing, (2) bathing, (3) showering, (4) grooming, (5) toileting, (6) bowel/bladder care, (7) transfers, (8) basic range of motion exercises, (9) assistance with meals, (10) laundry, (11) light housekeeping, (12) setting up books and computers, and performing miscellaneous everyday tasks. However, there is limited assistance available between 1 am and 7 am.
Morning routines, evening routines, and meals are scheduled services. Other services may need to be scheduled at the discretion of the Direct Services Manager.
The priority of unscheduled service requests shall be at the discretion of the Institution. Generally, service requests will be prioritized in the following order:
1. Emergency calls – Where the Client is in danger, extreme discomfort or has been injured
2. Assistance with bowel or bladder care
3. Calls received via main dispatch phone in order of need
4. Calls received via main dispatch phone in order of when received
5. Requests for snacks, and other miscellaneous calls
6. Laundry and housekeeping
7. Unscheduled services that are normally scheduled.
k) The Client must complete their morning routine, as defined in their service plan, no later than 11:00 a.m.
l) The Client will complete their evening routine no later than 1am during the week and 2am on
the weekend (Friday overnight and Saturday overnight).
m) The Client will inform the Team Leader or Direct Services Manager in advance of any long or short term overnight stays off campus whenever possible and, where his or her wake-up will be affected. When Clients leave campus during the school year, they will provide 48 hours’ notice when returning to campus. If notice is not given, the Client may forfeit preferred service times, choice of same sex Staff or service provision altogether.
n) The Client acknowledges that if they need or wish to reschedule services, they will request to do so at least two working days in advance.
o) Depending on individual needs, laundry service is normally offered once per week. The Client is responsible for ensuring sufficient payment for the operation of the washers and dryers is on their laundry card. The Client is also responsible for any special instructions related to laundry and are expected to accompany the staff to the laundry facilities. The staff is not responsible for any damage or loss clothing incurred as a result of laundry service.
p) Cleaning services are provided to Clients of the Program on a weekly basis, by University and College staff, as resources permit. This generally includes vacuuming, mopping floors, cleaning bathrooms, cleaning appliances, and emptying of trash.
The cleanliness of individual rooms remains the responsibility of the Client and the Client acknowledges that they may call staff for assistance with this. The Client acknowledges that the Attendant Services staff are not professional cleaners, and as such, shall not be expected to perform any cleaning related task that exceeds general organization and/or the maintenance of basic hygiene standards.