The Bookstore Student Feedback Questionnaire

Thank you!

We appreciate you taking the time to share your feedback with us!

Service or interaction for which you are providing feedback*

Date of service or interaction (if known)

How did you interact with us?*

Commitment to Service Excellence

The Bookstore embraces principles of Service Excellence in all that we do by striving to be caring, professional, reliable, courteous and treating each person as an individual.

For the interaction you are commenting on, the staff member assisting you was:

Helpful?*

Strongly Disagree
Disagree
Agree
Strongly Agree

Considerate?*

Strongly Disagree
Disagree
Agree
Strongly Agree

Knowledgeable?*

Strongly Disagree
Disagree
Agree
Strongly Agree

Was the issue you were seeking help with resolved?*

Yes
No

Since the issue wasn't resolved, were you provided feedback or resources for follow up?*

Yes
No

Commitment to Inclusive Culture

The Bookstore values respectful, diverse, accessible and equitable environments and continuously strives towards inclusion. With respect to the interaction you are commenting on...

I felt respected*

Strongly Disagree
Disagree
Agree
Strongly Agree

I felt my perspective mattered*

Strongly Disagree
Disagree
Agree
Strongly Agree

I felt I was treated fairly*

Strongly Disagree
Disagree
Agree
Strongly Agree

I felt supported*

Strongly Disagree
Disagree
Agree
Strongly Agree

Services were accessible for my needs*

Strongly Disagree
Disagree
Agree
Strongly Agree

Additional Feedback

I would rate my overall experience with this interaction as:*

Please tell us why you answered this way:

What else would you like to share to help enhance exceptional programming, services and initiatives?

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Thank you for your time and feedback. Your perspectives help inform the future direction and continuous improvement of student programming, services and support. Because this survey is collecting data anonymously, it is not possible for us to reply directly to you.

IF THIS IS AN EMERGENCY please contact Campus Safety Services at 613-520-4444

IF YOU REQUIRE ASSISTANCE or would like to speak to someone about your experience, please contact us directly from our CONTACT US page .