Question 2
What should the receptionist do?
a) Offer to use a pen and paper.
b) Use plain language.
c) Speak louder.
d) Ask “yes” or “no” questions.
The correct answer is a) Offer to use a pen and paper. Offering a pen and paper would be an appropriate way of serving this visitor, who appears to have a speech disability.
    |
Resources | Map | Back | Next |