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Module 2 — Communicating with Customers with Disabilities

Check Your Knowledge

Question 3

The president of your university plans to deliver a speech about the university’s financial challenges and she wants it videotaped and posted on the website. Since the speech will set the stage for upcoming changes, she wants to reach as many members of the university community as possible.

When a student union representative hears about the video-taping, he asks if the video will be accessible to persons with disabilities. A staff member from the President’s Office says that when the video is posted a few days later, it will be closed captioned with embedded ASL/English interpretation and that a link to a text document of the president’s speech will be posted.

Does this response fully address the student’s question?


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