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Module 2 — Communicating with Customers with Disabilities

Communicating & Interacting with Customers with Disabilities

Deafblind

People who are deafblind have a combination of vision and hearing loss. They usually have some useful but not always reliable vision and hearing. People who are deafblind use many different ways to communicate including sign language, tactile sign language, tracking, tactile fingerspelling, Braille, speech and speech reading.

Tips

When communicating and interacting with a person who is deafblind:

Did You Know?

You may recall one famous person who was deafblind: Helen Keller. She was the first deafblind person to receive a Bachelor of Arts degree, graduating from Radcliff College in 1904.

In 1873, Keller wrote that “not blindness but the attitudes of the seeing to the blind is the hardest burden to bear. The tragic aspect of blindness is not inherent in the condition. In nature, it is absent - it is an entirely civilized idea”.


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